what is the proper way to hard reset the 2wire 3600HGV router?

Teacher

what is the proper way to hard reset the 2wire 3600HGV router?

Hello,

 

I was wondering what the right way to hard reset the 2WIRE 3600HGV router is?

 

Thanks for responding

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Accepted by ATTDelia (Employee)
‎09-30-2015 1:39 AM

Re: what is the proper way to hard reset the 2wire 3600HGV router?

Unplug the ac cable for 30 seconds and then reconnect it.

Message 2 of 12 (33,702 Views)
Teacher

Re: what is the proper way to hard reset the 2wire 3600HGV router?

what is the small reset button on the back for, then?

 

Do I unplug the ac cable after switching the router off or does it not matter?

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Accepted by ATTJulieCS (Community Support)
‎09-30-2015 1:39 AM

Re: what is the proper way to hard reset the 2wire 3600HGV router?

There is no off switch for the RG.  The button on the back is a reset button, but to do a hard reset that will cause the software to be redownloaded into the RG it has to be powered off for at least 30 seconds.

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Teacher

Re: what is the proper way to hard reset the 2wire 3600HGV router?

Haha, you're right. Thank you for the fast response!

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Expert

Re: what is the proper way to hard reset the 2wire 3600HGV router?

Yw.

Message 6 of 12 (33,686 Views)
Teacher

Re: what is the proper way to hard reset the 2wire 3600HGV router?

Sorry for the late update, but I unplugged the power cord for 30 seconds and then plugged it back in but the settings are still there! I thought everything in the memory would be wiped out.  Was there something else I missed?

 

Message 7 of 12 (33,121 Views)
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Accepted by ATTDelia (Employee)
‎09-30-2015 1:39 AM

Re: what is the proper way to hard reset the 2wire 3600HGV router?

The easiest way is to go to the following page in the RG's settings:

http://192.168.1.254/xslt?PAGE=C_5_7

Use the button at the bottom of that page that says "Reset to Factory Default State".

You will need your RG's password to get into this settings page. The default password for your RG is printed on the white sticker on the outside of the unit.
Message 8 of 12 (33,116 Views)
Teacher

Re: what is the proper way to hard reset the 2wire 3600HGV router?

Is that the exact same thing as a "hard reset"?  I've read somewhere that you can get viruses on your router, I'm trying to wipe everything off the router that I don't need just to be sure. Thanks for the help.

Message 9 of 12 (33,101 Views)
Expert

Re: what is the proper way to hard reset the 2wire 3600HGV router?

[ Edited ]

A few routers based on DD-WRT or other Linux-derived code might be vulnerable to malware, but the 2Wire router has AT&T-proprietary firmware, so malware is not an issue.

A factory reset, hard reset, etc. are all the same thing. It's a reset of the router, clearing the existing configuration completely, and starting as if it just came out of the box.  This is opposed to a normal reset, restart, or reboot which does not clear the existing configuration.

 

Message 10 of 12 (33,095 Views)
Tutor

Re: what is the proper way to hard reset the 2wire 3600HGV router?

I'm really confused.  What if I do not wish to do a complete Factory Reset; I simply wish to do a Reboot of my gateway to see if that cures a couple of evasive snafus.  Someplace I thought I read to hold downt the reset button for up to 4 seconds..... but now I am confused if I should remove the DC power plug for 30 seconds.......... please help.

Message 11 of 12 (881 Views)
ACE - Master

Re: what is the proper way to hard reset the 2wire 3600HGV router?

[ Edited ]

The original thread is over 4 years old so I don't know if those answers still hold true.

 

"hold down the reset button for up to 4 seconds..... but now I am confused if I should remove the DC power plug for 30 seconds"

 

Both will reboot the gateway. I've done both in the past with the same results.

 

You might be thinking of a Factory or Hard reboot of the DVR which is different than a Soft reboot.  A Factory or Hard reboot of the DVR will erase your recordings.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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