Contributor
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1 Message
Why do I keep getting notices that a box will be sent to me after returning equipment?
I cancelled Direct tv on 18-Oct-2018. I took the equipment to Fedex on 27-Oct-2018 and returned the equipment. I received a notice saying a box will be sent to me to return the equipment. At FedEx, I received a receipt saying
they will ship the equipment back. Today, I received a notice saying another box will be sent to return the equipment. What do I do now ?
Accepted Solution
Official Solution
ATTHelp
Community Support
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231.5K Messages
5 years ago
Hi, @jsmarutiak.
That's an odd situation to be in, but either that box was sent in error, or our system recognized that you may have been outside of the acceptable range to a nearest shipping location, so the box was shipped out to you automatically.
As long as you have a FedEx tracking number for the equipment you took to the store, then you can recycle the return box that is being shipped to you.
If you run into any other problems or have any other questions, let us know.
John, AT&T Community Specialist
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1937Ford
Contributor
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1 Message
5 years ago
I did not cancel my directv,but I was sent a return box.
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