nvg589 broadband 1 flashing red light

Contributor

nvg589 broadband 1 flashing red light

U-Verse service was installed Oct. 19th 2013 and had a good connection until last night. NVG589 broadband 1 is not linking to siginal. Has had a red flashing light on it since around 10pm last night. Need help.

Message 1 of 13 (41,323 Views)
Employee

Re: nvg589 broadband 1 flashing red light

[ Edited ]

Hello Malcolm x,

 

My name is Morgan, I'm one of the U-verse Community Specialists. I'm very sorry to hear that your U-verse service suddenly dropped but, I was able to locate your U-verse account and I noticed that you have a U-verse technician appointment scheduled for later today. I'm confident he will be able to help you get your service back online. Feel free to let us know how everything goes after the technician completes the work. Thank you! Smiley Happy

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 13 (41,295 Views)
Employee

Re: nvg589 broadband 1 flashing red light

Hey Malcolm, 

 

Just wanted to check back with you. I noticed the technician was able to get your service back online! Have you noticed any disconnects since the technician left? Feel free to let us know if you need any additional assistance and we'll be glad to help. Thank you! Smiley Happy

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 13 (41,240 Views)
Contributor

Re: nvg589 broadband 1 flashing red light

Hello,

Why does the red light flashing mean. I had new service installed Saturday and this morning, the service to my TV didn't work. So I read the directions from the TV. Then noticed the red flashing light. I unplugged it, waited for 10 seconds, and then plugged it back in. Seems to be working now... But why exactly does this happen. Anyone know? I will be working from home in the sometimes and do not want problem with my internet service.

 

Gena

Message 4 of 13 (41,016 Views)
Community Support

Re: nvg589 broadband 1 flashing red light

Hi ggena32,

 

I apologize about the inconveniences, but I will be glad to look into that for you further. Depedning on what light was blinking red, there may not have been a major issue at all.

If the Power light was blinking red, it may be an issue with the modem, or just a simple power surge that caused it.

If the Broadband light was blinking red, that means physical connection to our network, and it could be anything from a bad modem, wiring issue, or outage.

If the Service light was blinking red, it means it could no longer authenticate a connection with our server, and that could just be an outage or an issue with the equipment.

 

Also, I will be sending you a private message to get more information from you, so I can run some line tests to make sure everything is alright, so be on the lookout for it.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 13 (41,007 Views)
Contributor

Re: nvg589 broadband 1 flashing red light

I now have a flashing red light on Broadband 1. My internet is working, tv and computer, but the wireless connection to my printer is not working and will not print.

Message 6 of 13 (40,342 Views)
Teacher

Re: nvg589 broadband 1 flashing red light

Currently going thru the same situation, my nvg589 is blinking red on the broadband2 light, this issue has been on going for some time, a tech was here last week and swapped out my gateway and found an issue at the NODE and said they needed a line team to come out and repair my 2nd line, I went out of town and came home yesterday only to still see a blinking red light. I see no open service ticket on file either. The worst part about all of this is the hassle of calling in for and scheduling repair. In this day and age of hi-tech, they should KNOW my gateway is sending an error code and repair on their end. Frustrated and about ready to abort uverse after 4+ fairly good years. I hate calling in for service, the automated menu is very hideous.

Message 7 of 13 (39,711 Views)
Contributor

Re: nvg589 broadband 1 flashing red light

Same here.  I know it's the service that keeps dropping but when you call in for service (I HATE that as well), the Tech that comes out always pretends it's something else so AT&T doesn't look bad.  They can't keep the service going.  THAT is the problem.

Message 8 of 13 (33,513 Views)
ACE - Expert

Re: nvg589 broadband 1 flashing red light


FlowerPower1234 wrote:

Same here.  I know it's the service that keeps dropping but when you call in for service (I HATE that as well), the Tech that comes out always pretends it's something else so AT&T doesn't look bad.  They can't keep the service going.  THAT is the problem.


Click the ATT Uverse Care link in my signature, send the PM, explain your red light flashing situation.

 

Include your account #, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck Smiley Wink

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 13 (33,501 Views)
Teacher

Re: nvg589 broadband 1 flashing red light

Here is how I FINALLY fixed mine: after making numerous calls the to "service" line and waiting months for them to come run a new underground line which was supposed to be the end all cure all, I STILL had the same flashing broadband 2 light , so I in the towel, got rid of uverse tv and went to the lowest speed internet att offers, DIRECTV gets my TV $ money now and all is good. Appears the dual band technology is too new or too hard for the techs to get working correctly, life is too short to fight stuff like thisMan Tongue I would however like to thank att uverse tech SadathCS for trying to go above and beyond to solve my issues, we exchanged many an email and he was professional and courteous in every one of them. Ciao!

Message 10 of 13 (33,438 Views)
Contributor

Re: nvg589 broadband 1 flashing red light

[ Edited ]

Hi. I read your note about your broadband 2 light flashing red. My modem does the same thing on broadband1. Would you mind forward me the e-mail of the technician who helped you with your situation so I can talk to him about mine. I called customer service twice and got nowhere. You can e-mail me the information to [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.] with subnject line "NVG589".

Thank you.

Message 11 of 13 (22,823 Views)
Contributor

Re: nvg589 broadband 1 flashing red light

i have had Uverse for over a year and the Broadband 1 has been flashing red most of the time.  what is the problem?  do i need to do something?

 

 

Message 12 of 13 (22,797 Views)
Community Support
Solution
Accepted by ATTU-verseCare (Community Support)
‎03-21-2016 7:09 AM

Re: nvg589 broadband 1 flashing red light

[ Edited ]

­

gateway.JPG.png Gateway Reset and Troubleshooting

 

If you have a Red Blinking or Solid Broadband light, resetting the modem and checking cables and connections is recommended:

 

  1. Reset the Modem: Press and hold the reset button located on the rear of the modem for 20 seconds. This may get your services up and working. You can also log into the modem to reset it. Click here for more information on how to reset the modem. 
     
  2. Check the Connections: they can loosen if bumped into. Sometimes cables are unplugged by mistake. Remove all surge protectors, battery units, and other equipment so that there is a direct connection.

vdslcable2.png.jpg

 

Also, please be wary of any change that may have occurred around the time service dropped like: adding new equipment, storms, power loss or something out of the ordinary.

 

­

globe.pngContact Us 

 

If the issue still persists after doing these, please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you. Keep an eye on the envelope.png at the top right corner of your screen for a response. In the meantime, let me know if you have any other questions or concerns!

 

 

 myattlogo.JPGUsing the myAT&T app

 

If you are having issues with your service, be sure to download the myAT&T app  and go to the "Fix it now! Support tool" and follow the self troubleshooting guides. The tool will begin testing your service and recommend some steps that you can take to restore your connection.

 

 

by,

ATTU-verseCare


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out here in the Forums by sending us a Private Message or checking out our Chat Support.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 13 of 13 (22,792 Views)
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