nvg589 access code

Highlighted
Contributor

nvg589 access code

I can not read this access code. It looks likes a lot of percentage signs for example (this is not the actual code) 6/O%%95413.  Are these percentage signs or just zeroes and ones slanted???

 

I want to change my password but cant get the access code correct.

Message 1 of 9 (6,447 Views)
Community Support

Re: nvg589 access code

Hi @jesmar ,

 

I apologize about the issues you are having getting your NVG589 access code, but I will be happy to help. For security reasons, the only location of the access code is on that sticker. Since the code on your NVG589 is not working, the only option will be to replace it. I can help with that, and I will send you a private message to help with that.

 

-David T

 


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 9 (6,425 Views)
Contributor

Re: nvg589 access code

Hi I just wanted to know if these are percentage signs or slashes. If slashes if does not make sense, with the little and big zeros or o.

Message 3 of 9 (6,399 Views)
ACE - Professor
Solution
Accepted by ATTDmitriyCM (Community Manager)
‎09-30-2015 1:39 AM

Re: nvg589 access code

[ Edited ]

 They're percentage signs. The NVG589 access codes are quite odd with a lot of random symbols. Don't over think it Smiley Wink . Not sure if you replaced it or not already.

 

6/O%%95413 =

six, forward slash, letter O, percentage, percentage, nine, five, four, one, three.

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Note: If your issue has been resolved, please mark the post that resolved your issue as the solution. Click "Post Options" and select "Accept as Solution" to help others with the same issue find an answer.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 9 (6,334 Views)
Tutor
Solution
Accepted by topic author jesmar
‎09-30-2015 1:39 AM

Re: nvg589 access code

The access code DOES indeed have about 90% special characters.  Mine had 4 different specials repeated more than once.

Message 5 of 9 (6,192 Views)
Contributor

Re: nvg589 access code

I'm having the same issue. i've imput the code what seems like a billion different times and ways nothing works. This is frustrating

Message 6 of 9 (5,574 Views)
Contributor

Re: nvg589 access code

I have a similar issue.  I'm trying to open up a series of TCP and UDP ports for an online game I play, but the modem won't accept the device access code.  Typing the special characters is easy enough, but it still tells me it's incorrect.  I tried the 'forgot passcode' link so it would definitely be looking for the printed access code, still doesn't work.  Very frustrating.

Message 7 of 9 (4,838 Views)
ACE - Expert

Re: nvg589 access code


indesignkat wrote:

I have a similar issue.  I'm trying to open up a series of TCP and UDP ports for an online game I play, but the modem won't accept the device access code.  Typing the special characters is easy enough, but it still tells me it's incorrect.  I tried the 'forgot passcode' link so it would definitely be looking for the printed access code, still doesn't work.  Very frustrating.


Can you do a factory reset?  Don't know if your RG has a button to hold in till lights flash, on the back like 2wire/Pace RGs do.  It might bring back the printed access code for you.

 

If no joy, Click the ATT Uverse Care link in my signature, send the PM, explain your access code situation.

 

Sounds like it's a refurb and they reflashed it w/a different code.  See if they can come in the back door and find out the correct code.  If not need a new modem that will work w/access code.

 

Include your account #, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck Smiley Wink

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 9 (4,827 Views)
Community Support

Re: nvg589 access code

Hi @indesignkat,

 

We have received your message and look forward to working with you to get this issue resolved.

 

-David T

 


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 9 (4,769 Views)