02-12-2014 5:39 PM - edited 02-12-2014 5:49 PM
Moving my UVerse internet service. Same service, same speed, same options, different address. ATT says my existing equipment is "incompatible" and that I have to purchase an "internet gateway" for $100. However, they can't give me a technical reason for this required purchase, which is tantamount to asking for $100 "because I need it."
If I have to pay $100 for a new piece of hardware, fine, if it's required I don't have a problem with that. When ATT can't tell me why, that's when I become concerned. The person who put the move order in said tech support could tell me why, and after a number of "I understand your concerns" and "I realize how important this is to you" iterations, they referred me to sales, which seems to be an ongoing theme with ATT - tire them out before they can get what they need.
Is this a media issue? Is one neighborhood served UVerse via ethernet, another by fiber, and another by coax? Is new hardware required as a result of a different media type? Is this really that difficult a question to answer? Anyone have any information to share that Kumar couldn't?
Again, this is internet only, no TV (I will not buy TV from you ever, ATT - stop sending me promotions!).
Solved! Go to Solution.
02-12-2014 6:44 PM
02-12-2014 8:11 PM
Thank you. I appreciate the detail, and this makes the situation a bit more palatable.
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