06-30-2018 3:37 PM
We cancelled our U Verse TV service and Internet Service 5 days ago. I was told that I would receive information on what equipment to return but I have not. I was also told to return in within the next 5 days to avoid charges. So, how do I find out what equipment needs to be returned? Do I need a UPS label?
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06-30-2018 5:36 PM
Thanks for your reply! But, I didn't get an email or letter with instructions on what to send or a UPS label. The links you sent mention that i would recv a letter or email. I am very worried that I will miss a piece of equipment and be charged the $150 fine.
- edited 06-30-2018 6:03 PM
If it can be moved, should be returned....
Gateway with power supply, provided not a BBU.
DVR and receivers, power supplies for each and remotes.
If have wireless receiver(s) return the Wireless Access Point and power supply.
Per the TOS have 21 days to return before charged. If charged, have 6 months from cancel to return for credit. After 6 months, no credit.
Edit: if have direct fiber, do not return the ONT or its power supply.
If have an older inid, generally mounted outside, do not return the iNID or its power supply, iPSU.
07-12-2018 1:42 PM
The first link I gave were the instructions on how to return equipment. The normal way to return stuff is to take to a UPS Store (or FedEx) along with your account number. You do not need a UPS label. The second link included iinfo one what equipment should and should not be returned.
You should not expect a letter or instructions. This is the "normal"/standard process these days. Save the UPS/FedEx receipt they give you. Once you take it to the UPS/FedEx wait a week or two and call tech support if you are worried to verify they got it. Not as good as a personal UPS tracking number but that's how it's done now.
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