connection problem with my macbook pro

Teacher

connection problem with my macbook pro

hi i don't know why but whenever i am using my macbook on my wireless home network the connection dies and internet is unavailable for about a minute and comes back on and it does not happen with other computer which is not a macbook how do i fix this?
Message 1 of 102 (14,128 Views)
Contributor

Re: connection problem with my macbook pro

I too have trouble with both my Macbook Pro (2009) and an older Macbook (2007). When I am using them wirelessly, the red DSL lite will come on a few times a day when I use them. But when I use my HP laptop or Dell desk top, I never have this problem.

I think, and this is just a guess, but it might have something to do with both Mac’s having a ‘N’ type wireless card.

Rob

Message 2 of 102 (11,985 Views)
Contributor

Re: connection problem with my macbook pro

Explain for a newbie, please, Rob. Is the 2Wire router somehow incompatible with the "N" card? What's a good solution for this?
Message 3 of 102 (11,986 Views)
Contributor

Re: connection problem with my macbook pro

I just had this problem myself. I don't know if this helps, but I called ATT support and had to reconfigure the 2wire modem/router. Somehow the newer Mac Book Pros aren't exactly compatible with the original configuration of the 2wire. Call the ATT tech support people and they should be able to help.

Message 4 of 102 (11,986 Views)
Employee

Re: connection problem with my macbook pro

Dear Members,

 

The issue which you've mentioned above could be because a few reasons.

 

To verify the same,  check if there is any EMI device ( halogen lamp, speakers, microwave, cordless phones ).

 

You may also check, whether the router is placed near the computer or Monitor, as this may affect the wireless frequency and if there is no EMI devices, there could be some problem with the wireless settings on your MacBook. In order to check settings in your MacBook, you may follow the steps provided in the link below.

 http://www.att.com/esupport/article.jsp?sid=KB401462

 

 

In case the issue persists, please contact the AT&T eChat helpdesk. If you are in AR, CA, CT, IL, IN, KS, MI, MO, NV, OH, OK, TX, & WI  you may contact the AT&T eChat helpdesk by clicking the link below:

https://pattta.att.motive.com/netagent/questionnaire_c2c_dsl_sw.aspx

Remember to always mark items that you find useful as "Accepted Solutions”, you can even mark multiple
posts
in a single thread.  This will help other users find this information too!!

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 102 (11,986 Views)
Employee

Re: connection problem with my macbook pro

Hello testmaven,

 

There should be no compatibility issue between 802.11 N standard wireless card and 2 Wire Routers, because all the latest Wireless cards work with the older generations cards, without any difficulty.
However if you are facing any compatibility issues between 2 Wire Router wireless standards and Macbook Airport standards, you may contact us via link mentioned below.

https://pattta.att.motive.com/netagent/questionnaire_c2c_dsl_sw.aspx

Remember to always mark items that you find useful as "Accepted Solutions”, you can even mark multiple
posts
in a single thread.  This will help other users find this information too!!

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 102 (11,986 Views)
Employee

Re: connection problem with my macbook pro

Hello testmaven,


In addition to Penny's post,I suggest that you check the wireless mode settings on your Macbook.There should be an option for you to select the wireless mode on that Macbook.Wireless modes are the following, b only, g only ,n only , b/g/ or b/g/n. If there is no option for b/g/n, I recommend that you purchase a router that is compatible with n-type wireless card.


Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 102 (11,986 Views)
Tutor

Re: connection problem with my macbook pro

I have the exact same issue with the wireless and my 2 wire gateway modem, connection see to drop at least 10 times a day.
Message 8 of 102 (11,986 Views)
Tutor

Re: connection problem with my macbook pro

exact same problem with me as well. 2wire gateway drops my connection on the wireless with my mac
Message 9 of 102 (11,986 Views)
Contributor

Re: connection problem with my macbook pro

I also have the same problem using the 2wire but with both my Mac (2007 macbook) and PC (2007 thinkpad). It's much more frequent on the mac (10-20 times per day). There's a perfect connection between the computers and the 2wire but the 2wire keeps giving error messages about the connection to ATT ("Can't Contact Service Provider" or similar) so it's not a frequency issue for me. All I have to do is wait about 1 minute and it'll come back (initially 2wire says no dsl or similar and then it'll come back by itself). I've never seen this before with my previous ISP's (satellite and cable) and I'm wondering if it's the modem or something in the dsl box outside. Are there other modems that I can try that are supported by ATT?
Message 10 of 102 (11,986 Views)
Guru

Re: connection problem with my macbook pro

hi isherrell!

 

i believe AT&T can only provide free techsupport for 2Wire modem/router equipment. they also support motorola 2210, westell f90, speed stream 4100/5100b modems (single-user modems only). so if you have a plain DSL modem, you need to get a 3rd party router (i.e. linksys, d-link, netgear etc.) to setup home network at home for multiple computers.

Message 11 of 102 (9,871 Views)
Tutor

Re: connection problem with my macbook pro

Called At&t Tech support last weekend. They had me change the channel to 6 and increase the power to 10 on my 2wire gateway. Needless to say this did not fix the issue. i have tried just about all the channels from 6 to 11. I'll keep trying.
Message 12 of 102 (9,871 Views)
Contributor

Re: connection problem with my macbook pro

I too am having the same exact problem. We recently switched to an ATT 2Wire modem/wireless router. I'm using my new macbook pro, and the wireless drops suddenly every 30 min (sometimes every 15 or 10), and it is VERY ANNOYING. I have contacted ATT and they told me to change the wireless settings. So I already maxed out the channels and power. I also changed the privacy to WPA-2 personal, which helped a little (it was worse with WEP). The DSL is working fine, but it's the dropped wireless that is very bothersome. Any advice on what I can do? Should I just switch the wireless off on the modem and get a different router that is compatible? Please let me know, ATT tech has done nothing to solve my problem
Message 13 of 102 (9,870 Views)
Employee

Re: connection problem with my macbook pro

If the wireless signal drops and the dsl light on your modem is red, then this could be a possible line issue.  However, if dsl light on your modem stays solid green, it could be a wireless setting issue.

Get to the modem interface and play with the wireless settings.  Check to see which wireless channel works best for you.  This may need some patience but settings vary depending on the user's location, distance from the modem, and brand of equipment being used.

Also, check for EMI or Electomagnetic Interference which could cause the frequent dropping of the wireless signal.  Make sure that other wireless equipments are at least 3 to 5 feet away from your modem.  This would also apply to halogen lamps. And make sure the modem is not placed directly on the carpet floor.

 

These are some things to check if you are experiencing dropped wireless signal.  AT&T tech support has a dedicated MAC and 2Wire support teams who could help you troubleshoot further or if you need assistance going through the wireless settings of your modem.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 14 of 102 (9,870 Views)
Employee

Re: connection problem with my macbook pro

Hello everyone,

I truly appreciate that you took your valuable time to let us know that the wireless connection is getting drop on your computers with the 2 Wire router, which you are using and please accept my sincere apologies for any inconvenience that you might have experienced.

It seems that the AT&T DSL connection is working fine however the problem seems to be with the wireless connection.
 
This issue can be resolve by our Home Networking support team, please call them at 1-800-345-7669 (Mon - Sat 6:00 am - 8:00 pm), Sun 7:00 am - 6:30 pm Pacific Time).

Remember to always mark items that you find useful as "Accepted Solutions”, you can even mark multiple
posts
in a single thread.  This will help other users find this information too!!

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 15 of 102 (9,870 Views)