connection problem with my macbook pro

Teacher

connection problem with my macbook pro

hi i don't know why but whenever i am using my macbook on my wireless home network the connection dies and internet is unavailable for about a minute and comes back on and it does not happen with other computer which is not a macbook how do i fix this?
Message 1 of 102 (14,145 Views)
Contributor

Re: connection problem with my macbook pro

after hours of frustration dealing with the helpdesks, I went out and bought a Cisco E1000 Wireless N Router. Installed it in 5 mins and Internet has worked perfectly ever since. 

 

I agree that we should not have to spend this extra money but I'm very happy to be able to be on the Internet continuously now with no issues. No more frustration for me :smileyhappy:

Message 61 of 102 (4,361 Views)
Contributor

Re: connection problem with my macbook pro

We are experiencing the SAME EXACT problem. I went to the Apple store Genius Bar and the guy told me he had the same problem when he was with AT&T. He suggested buying Apple's Airport Extreme would be the best solution. I was going to attempt to call AT&T Tech Support but after reading all 7 pages worth of the complaints and failed possible solutions, I'm thinking my best bet would have to be to just buy the Airport Extreme. 

 

It's upsetting that after countless complaints and reports, AT&T has not taken the time to fix this problem. It is obvious that people are quickly switching to MacBooks and a compatibility between both the 2WIRE and Apple products needs to be made. 

 

Switching internet providers has come to our attention in our family, but we just recently bought a new 2WIRE box. So, unfortunately we're stuck with it for another year or so.

 

Has anybody found a better solution? Before I go off and buy an Airport Extreme for the ONE MacBook in our household.

Message 62 of 102 (4,361 Views)
Tutor

Re: connection problem with my macbook pro

Hey Penny, 

Congratulations.  You've learned how to copy and paste.  However, since the thread pertains to, and most people are using MacBook Pros, your recommendation of downloading the self support tool is inane and inaccurate.  

AT&T, in all of it's wisdom makes that tool ONLY FOR WINDOWS OPERATING SYSTEMS. 

Unless of course, you meant to copy and paste the instructions on loading Windows onto a MacBook Pro. 

 

I've also been plagued with this issue, and everything was fine until my previous modem just gave up one day.  Five years, I'm not complaining.  As soon as they sent me the new 2701HG-B Gateway, I've had this problem.   And it sucks, and it's not EMI or bad wiring, because the new modem sits in the same freaking place as the old one.  It's not the wireless channel either, cause I've been through all of them. 

 

Tell you what, how about finding the SOLUTION to the intermittent connection problems and copy/paste THAT here? 

Message 63 of 102 (4,361 Views)
Teacher

Re: connection problem with my macbook pro

we all know how to copy and paste "instructions"

i just want to be able to use my macbook pro without disconnecting

plzz do something

 

Message 64 of 102 (4,361 Views)
Tutor

Re: connection problem... [HERE IS HOW I FIXED IT!]

 

  1. Go to this link: http://www.amazon.com/gp/product/B001IYCUM8/ref=ox_ya_os_product
  2. Click on the 'Add to Cart' link 
  3. Buy it. 
Of course, you're going to have to have some wireless solution.  Perhaps you could use the 2Wire just for the wireless part of it, you'd have to investigate that on your own while the new modem ships.  Myself, I had an Airport Extreme from a friend, so I just plugged that into the ethernet port of the new modem. 
The Actiontec modem has kept me online without disconnect for 42 hours straight.  A good 15 hours of that I have spent online, using my macbook pro, working from home.  Not a single dropped connection.  NOT ONE.  Totally worth 43 bucks if you ask me.  
4. Put the 2wire gateway back in a box, and ship it back to AT&T, and demand a refund.  That's what I'm going to do. 

 

Message 65 of 102 (4,361 Views)
Contributor

Re: connection problem... [HERE IS HOW I FIXED IT!]

I thought I was Crazy but it is a legitimate problem and after three 2WIRE modems replaced I have the same problem any solutions out there Yet

Message 66 of 102 (4,361 Views)
Former Moderator

Re: connection problem... [HERE IS HOW I FIXED IT!]

Hi there j03l ,

 

Please accept my most sincere apology for encountering such terrible issue. May I know what specific problem you come across on your 2wire modem? It would have been very helpful if you indicated it so we can give you solutions to resolve the problem.

 

Should you have questions or need further help regarding your post, please feel free to reply on this thread or you may call our Technical Support Helpdesk. You may reach them at 1 888 321 2375 if you are from these states - KY, TN, NC, SC, LA, MS, AL, GA, FL; and 1 877 722 3755 if you are located in CA, NV, KS, MO, OK, AR, TX, WI, MI, IL, IN, OH, CT. Thank you for choosing AT&T Internet Services where we value your business.

Remember to always mark items that you find useful as "Accepted Solutions”, you can even mark multiple
posts
in a single thread.  This will help other users find this information too!!

Message 67 of 102 (4,361 Views)

Update

So what's the deal... is there a fix yet?????????

Message 68 of 102 (4,361 Views)
Employee

Re: Update

Please, accept my sincere apologies for any inconvenience that you might have experienced.


Your issue would be best resolved if you work hand in hand with AT&T U-Verse tech support and troubleshoot according to their recommendations.


Hence, it is recommended that you contact AT&T U-Verse tech support at 1-800-288-2020 they work from Monday to Saturday between 8am-10pm CT, if require they will upgrade the firmware version of your 2 wire modem.


 
You may also contact AT&T U-Verse eChat support through the link mentioned below:
 

Remember to always mark items that you find useful as "Accepted Solutions”, you can even mark multiple
posts
in a single thread.  This will help other users find this information too!!

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 69 of 102 (4,361 Views)
Contributor

Re: Update

How about you stop copying and pasting the same answer, Penny.

 

My parents are visiting me here in Georgia, with the exact same problem, and the exact same symptoms.

 

How about expending your energy working with Apple instead of exhorting your customers to work with 1-800-288-2020. This is clearly a problem between the router -- and by the way, mine is also a 2Wire -- and the MacBook (Dad has a MacBook, not a MacBook Pro).

 

How about a copy and paste answer that says "Hi, we've now been told about this problem for 15 months, and are finally actually trying to do something about it with Apple instead of aggravating our customers."

Message 70 of 102 (4,361 Views)
Contributor

Re: Update

I do not know if it is a general solution or not, but when I changed the wireless security from WEP to WPA2, the random disconnects stopped.

 

This was based on a fair amount of research of the Apple discussion forums. Give it a try if you are seeing these problems, though obviously your mileage may vary.

Message 71 of 102 (8,889 Views)
Contributor

Re: connection problem with my macbook pro

HERE IS THE FIX! 

 

I was also experiencing the same dropped connection with the 2wire modem from AT&T. After reading through this forum, I decided to just take the advice of bridging the 2wire modem and using a WRT120n Lynksis router. I know that we should not have to spend extra money on a wireless router, when the 2wire combo should be doing the job, but I am very busy and the $47 dollars I paid for the router was worth it. 

 

I called AT&T and their tech support assisted me through the steps of setting the 2wire modem to full bridge mode. Then the Lynksis rep helped me set up the WRT120n wireless router. You can do this whole set up yourself (the instructions to bridge the modem have been posted in this forum), but I decided to just call AT&T and Lynksis to get this done quickly. 

 

The whole thing took about 1.5 hours to do, but I am no longer experiencing the dropped internet connections. I have been online now for three days and my Macbook has been working great. This was so worth it! 

Message 72 of 102 (8,889 Views)
Contributor

Re: connection problem with my macbook pro

Another user here facing the same dilemma. I have dealt with this problem for about a year and figured it was just the result of 802.11 signal congestion. I faced all of the issues which have been described. When a black mac book connected to the network you might have an hour of two of web surfing and then you would get confronted with all these signal disconnect pages generated by the 2wire. When I moved to a new apartment there were far fewer 2wires and less signal congestion. So I decided it was another problem and not much to my surprise I came across this thread and tried to fix the problem.

 

Several step which I took

1. Had the line checked- no effect

2. Spoke with several at&t people and bounced around in several departments and none of them seemed willing to address the problem.

3. I was finally transferred over to the pay for it yourself tech support which I refused to do and was not told when the call was transferred that it would cost money. 

 

Then I decided to bridge the 2wire with an old linksys router. I was bounced around some more before I finally was connected to a level two tech who did a fair at best job of walking me through the steps to put the 2wire into full bridge mode. The website which helped the most was this one 

 

http://www.ehow.com/how_5160159_put-wire-bridge-mode.html

 

With the old linksys router with DHCP enabled, configured with the at&t login information, using WEP wireless encryption, I have been problem free for a whole day now. Im hoping this configuration is stable and I would probably recommend what other users have done to introduce a third party router. 

 

 

Message 73 of 102 (8,889 Views)
Highlighted
Contributor

Re: connection problem with my macbook pro

I have been an at&t user for about 10 years and about 60 days ago got a 2-wire router to replace my old equipment. What a big mistake - the system just keeps dropping the signal.  I am running a hardwired dell pc with windows and a wireless macbook pro.  I don't think the mac works with the 2-wire  and keeps causing the dropping of the signal. I have called at&t several times and they even sent me another 2-wire and still had the same problem.  I finally gave up and followed the advice of others on here and bought the action modem and an apple airport router.  The system works great and faster than ever (no dsl drops in the last 6 hours). I will be calling tomorrow to send the 2 at&t routers back. The at&t costumer service was very nice and easy to work with; they just coud not and would not admit that there was a problem with the mac and the 2 wire. I hope this helps others and at&t shame on you for not fixing this problem.

 

David

Message 74 of 102 (8,889 Views)
Contributor

Update

It has been 6 days now and my system is working great. Not one drop in six days. If you are still having problems with the 2 wire and Mac just get rid of the 2 wire and save yourself a lot of headaches.

Message 75 of 102 (8,889 Views)