Teacher
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13 Messages
connection problem with my macbook pro
hi i don't know why but whenever i am using my macbook on my wireless home network the connection dies and internet is unavailable for about a minute and comes back on and it does not happen with other computer which is not a macbook how do i fix this?
hyunbum11128
Teacher
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13 Messages
14 years ago
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jimbobka
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14 years ago
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rkempf
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14 years ago
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Penny_1
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14 years ago
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Penny_1
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14 years ago
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Cathy_1
Former Employee
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14 years ago
Hi everyone,
The primary reason for intermittent connection between a Mac OS computer and 2Wire gateway is the type of encryption. Most Mac OS X computers prefer WPA (Wi-Fi Protected Access) as its encryption type. WPA is compatible with all Wi-Fi adapters but not all access points. This option uses WPA with a Pre-Shared Key (PSK), also known as personal. PSK is entered as a pass phrase between 8 to 63 alphanumeric characters in the ASCII format at both ends of the wireless connection.
If you have already tried to change the encryption method from WEP which uses 10 hexadecimal characters to WPA-PSK, you may also need to contact Apple Support and ask for any wireless patches that can possibly resolve this issue.
Otherwise, please contact our AT&T technical support over the phone (888-321-2375) or through chat for further troubleshooting.
To contact our AT&T eChat help desk, click the link below:
https://pattta.att.motive.com/netagent/questionnaire_c2c_dsl_se.aspx
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hyunbum11128
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14 years ago
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tiffr
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14 years ago
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tiffr
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tiffr
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