Teacher
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13 Messages
connection problem with my macbook pro
hi i don't know why but whenever i am using my macbook on my wireless home network the connection dies and internet is unavailable for about a minute and comes back on and it does not happen with other computer which is not a macbook how do i fix this?
akee
Guru
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639 Messages
14 years ago
hi isherrell!
i believe AT&T can only provide free techsupport for 2Wire modem/router equipment. they also support motorola 2210, westell f90, speed stream 4100/5100b modems (single-user modems only). so if you have a plain DSL modem, you need to get a 3rd party router (i.e. linksys, d-link, netgear etc.) to setup home network at home for multiple computers.
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rkempf
Tutor
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11 Messages
14 years ago
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darfle702
Contributor
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2 Messages
14 years ago
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Larry_1
Former Employee
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71 Messages
14 years ago
If the wireless signal drops and the dsl light on your modem is red, then this could be a possible line issue. However, if dsl light on your modem stays solid green, it could be a wireless setting issue.
Get to the modem interface and play with the wireless settings. Check to see which wireless channel works best for you. This may need some patience but settings vary depending on the user's location, distance from the modem, and brand of equipment being used.
Also, check for EMI or Electomagnetic Interference which could cause the frequent dropping of the wireless signal. Make sure that other wireless equipments are at least 3 to 5 feet away from your modem. This would also apply to halogen lamps. And make sure the modem is not placed directly on the carpet floor.
These are some things to check if you are experiencing dropped wireless signal. AT&T tech support has a dedicated MAC and 2Wire support teams who could help you troubleshoot further or if you need assistance going through the wireless settings of your modem.
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Penny_1
Former Employee
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1.2K Messages
14 years ago
Hello everyone,
I truly appreciate that you took your valuable time to let us know that the wireless connection is getting drop on your computers with the 2 Wire router, which you are using and please accept my sincere apologies for any inconvenience that you might have experienced.
It seems that the AT&T DSL connection is working fine however the problem seems to be with the wireless connection.
This issue can be resolve by our Home Networking support team, please call them at 1-800-345-7669 (Mon - Sat 6:00 am - 8:00 pm), Sun 7:00 am - 6:30 pm Pacific Time).
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Franklin_1
Contributor
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2 Messages
14 years ago
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Franklin_1
Contributor
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2 Messages
14 years ago
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hyunbum11128
Teacher
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13 Messages
14 years ago
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darfle702
Contributor
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2 Messages
14 years ago
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bertinoj08
Contributor
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2 Messages
14 years ago
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