09-30-2013 6:43 PM
Hi, Im on my second modem in 3 months. My new modem is a pace 5031nv. I cant seem to enter it using 192.168.1.254. The diagnostics reads it is online but wont connect to this IP addy. Any ideas or help? Thank you.
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10-01-2013 3:17 PM
Much apologies for all the issues you are having with our modems. The first thing you want to check is your default gateway. If you are using a machine with a Windows OS, you can go to the command prompt through the programs menu and then going to accessories. In the command prompt, type in ipconfig and it should bring up your network connections, including your default gateway, should be 192.168.1.254.
From there, pull up a browser and type your default gateway in for the URL. You may want to try to clear your cache and cookies or try a different browser.
If it is still not coming up, you will probably need to reset your gateway by holding down the red reset button on the back of the modem for 10 seconds.
Let us know if you are still having problems by sending us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you.
10-02-2013 3:09 PM
Just wanted to check in with you, but did that help fix the issue? If not, we would be glad to assist further.
10-02-2013 4:42 PM
Hi, not yet. Here is where im at. I called support last week and after some tests determined the gateway was defective. She had a new one sent, It is due to arrive today (a week later). I called back later that day and spoke with a differant Rep. who said there was outside static on the line.
This Rep. had a teck, come to my house saturday morning and he replaced the gateway and switched me to a differant box.
The note on the shipping info. shows I'll get a new gateway today and my service will be started on 10/3. I am going to wait until tommarrow then reset the gateway so I have options and equipment on hand if there is a problem. I'll keep you updated with the results.
10-02-2013 5:01 PM - edited 10-02-2013 5:02 PM
I am glad we are proactively trying to better your service, but apologize that we still haven't resolved the main issue you have. Definitely, keep us posted. I look forward to hearing back from you.
10-04-2013 9:19 AM
That is awesome! I am glad you were able to get everything up and running.
07-22-2014 12:44 PM
07-22-2014 12:47 PM
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