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Xbox 360 not connecting to wifi

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Xbox 360 not connecting to wifi

I have an xbox 360. Before I got Uverse, I could get on xbox live. (It wasn't great, but could at least get on) Now we have Uverse, and it won't connect to my wifi at all. Everything else connects like the Wii, I pods, laptops, but not xbox. Any ideas???

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Message 1 of 6
Employee

Re: xbox not connecting to wifi

Hello yellowkitchen,

I'm sorry you are having trouble connecting your XBOX to your wireless network. I can help you  verify some settings and restore connectivity for your gaming console. I sent you a Private Message to assist you further.

I recommend acessing your Network Settings on the XBOX by selecting the following from the main menu

>Settings
>System
>Network Settings

This will take you to the screen where you can see your Available Networks.

Ensure you have selected the correct SSID that corresponds to your gateway.

Select the corresponding SSID.
Provide the Wireless Network Key from the gateway. If you have setup a custom Network key you may enter the custom key instead.

If you are still unable to connect you may need to consider using the "Restore to Factory Defaults" option found in  Additional Settings under Configure Network.



SadathCS
ATTU-verseCare

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 6
Expert

Re: xbox not connecting to wifi

yellowkitchen - Perhaps the x-box does not support the security method set up in the RG. In any event, you should try without security to determine if the problem is the raw wireless or security.
Message 3 of 6
Community Support
Solution
Accepted by (Former Employee)
Accepted by MorganCS
‎09-30-2015 1:39 AM

Re: Xbox 360 not connecting to wifi

­

Connecting your Xbox 360 to Wi-Fi

 

This explains how to configure the wireless settings on your Xbox 360 console. After you configure the wireless settings, you can connect to the Internet and Xbox Live.

The Xbox 360 E console and S console (Examples shown below) has built in Wi-Fi. If you have an original Xbox 360 console, you need an Xbox 360 Wireless Networking Adapter to connect your console to your U-verse Wi-Fi network.

 

E console

Xbox360E.png

 

 

S console

Xbox360S.png

 

 

Original Console

Xbox360 Original.png

 

 

Wireless Adaptors

Xbox360 Adaptors.png

 

 

 

 

 

Connecting your Xbox 360 to Wi-Fi

 

  1. From the Dashboard (Press Xbox button), select Settings, and then select System.
  2. Select Network Settings.
  3. If you are prompted to select a wireless network, follow these steps. Otherwise, skip to step 
    1. Select the name of your wireless network (Ex: 2WIRE123 or ATT123).
    2. Enter your wireless network password and select Done. The console will automatically try connecting to Xbox Live. 
      Note If you do not see the name of your wireless network, select Advanced Options. Then, select Specify Unlisted Network and enter your wireless network name. Select your wireless security type: WEPWPA, or WPA2. Or, select No Security if your network doesn’t have a password. These security type settings must match the security type of your wireless network.
    3. Select Configure Network.
    4. On the Basic Settings tab, select Wireless Mode
      Note If wireless mode is not available and you’re using the black Wireless N Networking Adapter, try using the software installation disc included with the adapter.
    5. Select Scan for Networks.
    6. Select your wireless network name. If your network is not listed, try the following:
      • Select Specify Unlisted Network, and enter your wireless network name. (This is also referred to as your Service Set Identifier [SSID].).
      • Select your wireless security type: WEPWPA, or WPA2. Or, select No Security if your network doesn’t have a password. 
      • Enter your wireless network password, and then select Done
        Note Make sure that you have entered the correct password. Although an incorrect password might allow your console to connect to your wireless network, you might receive an IP address error when you test your Xbox Live connection.
      • Press B on your controller, and then select Test Xbox Live Connection.

- MorganCS
- ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 4 of 6
Contributor

Re: Xbox 360 not connecting to wifi

The Xbox 360 E console and S console (Examples shown below) has built in Wi-Fi. If you have an original Xbox 360 console, you need an Xbox 360 Wireless Networking Adapter to connect your console to your U-verse Wi-Fi network.????

 

 

 

 

Ali

Message 5 of 6
Community Support

Re: Xbox 360 not connecting to wifi

Hi @Karrahahu1,

 

That is correct. With the original Xbox 360, they did not have a wireless network card built in them and needed an external wireless USB one.

 

-ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 6
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