Explorer
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6 Messages
Wireless receiver drops connection
i have 2 wireless receivers, one in a bedroom the other in the living room. The first few years we had the wireless receivers they worked flawlessly. Beginning last April the living room receiver loses connection about 3 - 4 times a week. The bedroom never seems to lose the connection. Uverse has replaced the living room receiver 3 times as well as the AP once, still the problem persists. I tried hard wiring the receiver with an Ethernet cable and it worked for about 2 weeks and then lost connection again. The living room receiver is about 25 feet from the AP and the bedroom is about 15 feet from the AP. I have even tried swapping the receivers and the living room still loses connection. I suspect there is something interfering with signal but I don't know how to find out what. The AP is about 10 feet away from the RG and not near anything electronic. Any help would be appreciated.
Accepted Solution
Official Solution
ATTU-verseCare
Community Support
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6.7K Messages
8 years ago
Hello @sorapp,
We are sorry for your inconvenience. We will be glad to help. Please send us a detailed message by clicking here. Provide your name, account number, phone number so we can verify account and let us know the best time to reach you.
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-ATTU-verseCare
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