AT&T wifi internet keeps dropping

I have the same problem - been ongoing for months.  Gateway's replaced, WAP replaced, wireless tv boxes replaced - no luck.  I had an in home consultant from ATT out to tell me that it could be the location of the WAP (been moved to 3 different places)  voltage surge as it is near a refrigerator, mice chewing on wires at night, etc.  Took no ownership and when I explained why each theory didn't hold water told me to call the service department and left.

I've called the service team and said since they can'f fix my wireless receiver issue to hard wire the two television boxes.  I'll let you know if that solves the issue.

We have had ATT Uverse for 5 years now and really never had any problems. About 3 months ago we started having the WiFi Gateway just stop. All the lights go off and anywhere from 3-5 minutes, and at least once a day sometimes 4 or 5 times a day. It then reconnects and things start working. My computer is hardwired into the gateway, everything else is on WiFi. Nothing works for that time period. It is very annoying to be watching TV or be on the computer and for no reason it just cuts off. I am not a techy person so what I would like to know is could this be my Gateway/router getting old and needs to be replaced? It is 5 years old and used a lot. P.S. How do I know if I have an internal backup battery? I see some instructions say unplug and take out battery if you have an internal backup battery> I have a backup battery thing if the power goes off but I am not sure if that is what they talk about when saying to reboot.

Okay, I am reading this thread and I have been experiencing the same problems as others have described with the wireless router sometimes crashing, turning off and then on, etc. And I have tried the solutions described. Sometimes they work, sometimes I think it's just that the problem eventually resolved with time. 

My question is ... this problem seems to have been something many AT&T customers have been experiencing and reporting and discussing for well over a year.  Why in the he** are we as customers still left to discuss this and try to resolve the problem among ourselves?  Why hasn't someone from AT&T cared enough to get to the root of the problem system-wide for ALL customers so we don't have to go through the frustration of getting on these sites via our smart phone to try every DIY solution we can find on the slowed down version of the itnernet?? And why don't they credit our bills when we our experiencing these unresolved problems several times a day?? 

AT&T this is your job!! Do your job!!! I am a critical care nurse.  How would you like it if your family member went into cardiac arrest several times a day and I just let you try to resolve the problem yourself after discussing it online with other patients and families?? Well, that's how I feel about what you are doing to us with these unresolved crashing wireless routers.

Ditto - fed up with constant repeated all through the day of wi-fi drops with no apparent reason.   Even the ATT dashboard

doesn't show anything unusual or incorrect for my setup.  It's entirely correct but just plain stops working with wi-fi. 

I had Cox before and with a regular DOC 3.1 cable modem.  It also had dual 2.4 and 5GHz signals.  I never once had any issues

whatsoever.  No conflicts and no unexpected drops in their Wi-Fi signal.  I liked owing my own Cable modem

as well, since I completely and totally controlled my environment.  The ATT Modem is grossly over-complex and IMO

a total and complete mess of a configuration.  Granted that Cox service was expensive IMO for the speed they offered,

but at least it was stable and I never once had an unexplained wi-fi drop out.  Occasionally their system would go out but

that was rare and got it back quickly. 

I'm tired of ATT controlling my environment and the grossly overly complex ridiculous setup of their Wi-Fi.    The technical

guy had to spend a couple of hours to setup my system initially - which to me really insane.  

I will wait my yearly time period with AT&T, and then I'm switching back to Cox even at slower speeds, I'd rather have the knowledge

that my signal wasn't going to suddenly and periodically stop working and disappear for no apparent reason being controlled by

mother AT&T modem setup. 

In my case, it's not the wifi, but the actual bandwidth. The bandwidth coming into my modem reads a constant 14.0 mbps, but suddenly no bandwidth, yet my wifi signal reads full bars on my phone. I try to perform speedtest, and get error message "speedtest not available. Please try again later." It does this intermittently, throughout the day, and the blackouts can last anywhere from 5 minutes to an hour.

In my case, it's not the wifi, but the actual bandwidth. The bandwidth coming into my modem reads a constant 14.0 mbps, but suddenly no bandwidth, yet my wifi signal reads full bars on my phone. I try to perform speedtest, and get error message "speedtest not available. Please try again later." It does this intermittently, throughout the day, and the blackouts can last anywhere from 5 minutes to an hour.

In my case, it's not the wifi, but the actual bandwidth. The bandwidth coming into my modem reads a constant 14.0 mbps, but suddenly no bandwidth, yet my wifi signal reads full bars on my phone. I try to perform speedtest, and get error message "speedtest not available. Please try again later." It does this intermittently, throughout the day, and the blackouts can last anywhere from 5 minutes to an hour. I did purchase a wifi extender at the time my services were connected, but the device makes no difference one way or the other.