03-29-2017 6:56 AM
My wifi has been dropping now for about a month. I've called att several times and techs have been out twice. The first person I spoke with at att when this first happened, suggested that I needed to get a new modem from att, which I did. It install fine, but about 5 hours later it dropped again. I have to reboot the modem by unplugging it and replugging it in and it will stay up for several hours or several days, then drops. The techs who came out check the lines and wifi signal and didn't find anything wrong. The last one changed the channel of my modem, it stayed up for 1 week, then dropped. I unplugged it and replugged it in again to reboot it. Stayed up again for 1 week. Rebooted the modem again and stayed up for 2 days, then last night went down twice and again had to reboot it. I noticed this issue started the day my husband got his new iPhone 7. Is that a coincidence? Is there a firmware update for my modem (its model DSL NTR 7550). What else could cause this to keep happening? I shouldn't have to keep rebooting the modem
03-30-2017 5:48 AM
Sorry to read of the trouble you are having. First we need to determine if you are losing signal. When you see drops, does the modem blink red? What is around the modem? Any electronics? Speakers?
One thing you can do to determine if a device is causing the drops is to remove all devices and test 1 at a time over the next few days. We have seen issues in the past where a single device was causing loss of internet.
Get back to us with the answers to our questions. We are here to help!
03-30-2017 6:19 AM
03-30-2017 12:00 PM
We will get back to you as soon as possible. In the meantime, let us know if you have any other questions or concerns!
05-21-2017 5:31 AM
12-30-2017 3:59 PM
I'm having the same issue exactly. I'll be watching Netflix and it drops and says unable to play this title at this time and do a network check and it will say connected then disconnected then connected again and keeps doing this. It never did this before but I'm about ready to cancel my internet, phone and security and switch to cox
02-26-2018 12:30 PM
I have exactly the same problem as you this above note is exactly what I want to complain about
Seems to me that a lot of people are having the same problem with ATT????
02-28-2018 7:08 PM
I am having the same issue except I can see that when I let the iphone connect to the wifi the lights go all Red after a short time (min) and then resets. I logged into the modem and notice the iphone connects over the 5Ghz channel along with one other PC. I do have a small Ethernet switch to provide more wired connections but tried changing the connections and taking the switch completely out. So I turned the wifi on my phone on and off. When on it crashes, when off I don't seem to have any issues with the modem.
03-09-2018 7:54 PM
Do you think that anyone at AT&T is reading any of these posts.....We are all getting disgusted...I live outside Youngstown, Ohio.....
04-11-2018 4:35 AM
I lose WIFI ALLLLL day at work. My printer runs on wifi, so as im printing it flashes no connection over and over all day!! Ive called out tech support, an At&T tech, and whoever else I could pay to come see about the issue. Next year, we are definitely going with Xfinity! Its crazy how all these people have this issue and AT&T remains as a company.
04-27-2018 7:21 PM
I am having the same problem with dropped wifi. I have to rebute the modem. This happen more than three time a week. I have reporytr the problem, att tech said there showed minor issue. He correct it, it be worked for the two week , gose out in the middle of the night.
04-27-2018 7:42 PM
I am having the same problem with att be WiFi as zI habh neeb rradrea here WiFi be keep dropping, sometime every day 3 and 4 times a day something every hour and last throughout the day or day. I have reported it, the tech person got it back online for two weeks. Thr issue is back. Today it went out for an hloh. I have to rebute the modem. Why can't att fix thot issue?
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