Why is my back-up battery beeping? ...And how do I make it stop?! (Residential Gateway)

Contributor

Why is my back-up battery beeping? ...And how do I make it stop?! (Residential Gateway)

[ Edited ]

Over the weekend, my big gray battery started making this terrible beeping noise.

We tried everything to make it stop - and eventually, what ever we did worked.

Now it's doing it again!  Why does this happen, and how do I make it stop?:smileyconfused:

Message 1 of 19 (84,345 Views)
Tutor
Solution
Accepted by Anonymous
‎09-30-2015 1:39 AM

Re: Why is my battery beeping? ...And how do I make it stop?!

The battery backup is designed to beep when it is running on its own battery power. This serves as an indicator letting you know that it is no longer receiving power from the power outlet. Check the power source the battery backup is connected to. If the power outlet is faulty or another device causes your breaker to trip the results will be a beeping sound from the this unit.

Also the frequency of the beeps will let you know more information on the cause of the trouble experienced by the battery backup. Example:

Tone everysecond
The battery energy is running low.
(Needs to be charged by plugging to power outlet)


Tone every two seconds
This alarm warns that the battery has reached the end of its useful life.
(Proceed to the instructions below)


Tone every five seconds
The RG Battery Backup is operating on battery power.
Note: You may mute the beep by pressing the button in front of the unit


Continuous
tone A fault has occurred.
(Perform the instructions below)

1. Disconnect equipment from the RG Battery Backup prior to checking equipment.

2. Turn off the Battery Backup Unit (switch on rear of unit).

3. Unplug the Battery Backup Unit from the wall outlet.

4. Properly connect Battery Backup Unit directly into a functional and powered household wall outlet. Do not plug Battery Backup Unit into a power strip or surge protector.

5. Turn on the Battery Backup Unit (switch on rear of unit). The Battery Backup Unit performs a self-test.

If self-test results in green LED the battery backup unit is ok
If self-test results in red LED you will need to contact Belkin the manufacturer of the battery backup for further assistance. Your battery backup came with a 3 year warranty.

Contact information for Belkin:
Telephone Number: 866-539-5791
Web site: www.belkin.com/gatewaybattery


Message 2 of 19 (84,241 Views)
Employee

Re: Why is my battery beeping? ...And how do I make it stop?!

patiwak123,

Did the above answer your question?

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 19 (84,241 Views)
Employee

Re: Why is my battery beeping? ...And how do I make it stop?!

Thanks for your help.  Turns out that the GFI switch tripped. We must have been running off of battery power until it ran down the battery. Good to go now.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 19 (84,241 Views)
Contributor

Re: Why is my battery beeping? ...And how do I make it stop?!

So the white battery backup is not supposed tobe plugged into a power strip? That's how it was setup when they installed it. It's been beeping for a while now. Does this mean the power is not getting to the system cause it's on a powers trip so the battery had to kick in.

Message 5 of 19 (82,666 Views)
Expert

Re: Why is my battery beeping? ...And how do I make it stop?!

The battery back up usually beeps when there is no AC power.  Check your power strip, and make sure it is still plugged in to the wall outlet, or the circuit in the strip has been tripped.

Message 6 of 19 (82,662 Views)
Highlighted
Employee

Re: Why is my battery beeping? ...And how do I make it stop?!

Nenenum1, white battery packup is the power supply for the inid, if check lights should indicate if has AC power (left light green). If have AC power and beeping, means battery needs to be replaced.
From your terms of service agreement. http://www.att.com/shop/internet/att-internet-terms-of-service.html

The U-verse Equipment requires electrical power from your premises to operate, which you are responsible for providing. If there is a gateway at your premises, depending on the other U-verse services you purchase, AT&T may provide an initial gateway battery backup unit and an initial backup battery. If there is an ONT at your premises, AT&T will install an initial power supply box and provide an initial backup battery for the Optical Network Terminal power supply box. You hereby agree to be solely responsible for determining when backup batteries for any U-verse Equipment require replacement and for replacing and recycling used batteries. You agree to read and follow all manufacturer or vendor directions for the replacement and recycling of backup batteries.

You may remove the battery, no voip backup if power failure or order replacement battery
http://www.fibersafebattery.com/
http://www.fibersafebattery.com/faq.aspx
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 19 (82,650 Views)
Contributor

Re: Why is my battery beeping? ...And how do I make it stop?!

Mine beeps every 5 minutes or so and has red light on Replace Battery.  What kind of battery does it need?

Message 8 of 19 (62,109 Views)
Employee

Re: Why is my battery beeping? ...And how do I make it stop?!

Depends on which unit you have iPSU uses the Fiber Safe... 

http://www.fibersafebattery.com/replacement.aspx

 

If have Belkin black or grey unit... 

http://www.belkin.com/us/gatewaybattery/

 

May wish to check locally, Batteries Plus or similar.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 19 (62,100 Views)
Contributor

Re: Why is my battery beeping? ...And how do I make it stop?!

Message 10 of 19 (62,096 Views)
Mentor

Re: Why is my battery beeping? ...And how do I make it stop?!

my AT&T supplied belkin grey ups battery needs replacment.

 

who is responcible for the battery, me or AT&T?

Message 11 of 19 (61,865 Views)
Employee

Re: Why is my battery beeping? ...And how do I make it stop?!

You per terms of service (TOS) agreement.
https://www.att.com/shop/u-verse/termsofservice.html
http://www.att.com/shop/internet/att-internet-terms-of-service.html#fbid=4_zLh6nF4VQ

The U-verse Equipment requires electrical power from your premises to operate, which you are responsible for providing. If there is a gateway at your premises, depending on the other U-verse services you purchase, AT&T may or may not provide an initial gateway battery backup unit and an initial backup battery.  If there is an ONT at your premises, AT&T will install an initial power supply box and provide an initial backup battery for the Optical Network Terminal power supply box.  You hereby agree to be solely responsible for determining when backup batteries for any U-verse Equipment require replacement and for replacing and recycling used batteries.  You agree to read and follow all manufacturer or vendor directions for the replacement and recycling of backup batteries.

Note that U-verse Equipment without battery backup will not function in the event of a loss of customer supplied power. This will disrupt the U-verse Service as well as any additional services that use the U-verse connection for transport (e.g. Voice over IP including e911).  AT&T will have no liability for loss of any service(s) in the event of interruption of customer supplied power, with or without battery backup present in the AT&T equipment.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 12 of 19 (61,847 Views)
Mentor

Re: Why is my battery beeping? ...And how do I make it stop?!

well there you go, my problem.

 

thanks

 

Message 13 of 19 (61,741 Views)
Contributor

Re: Why is my battery beeping? ...And how do I make it stop?!

Hi.The indicator lights on mine say it is not connected to AC power when it is plugged into a working wall outlet. Does anyone know if this is normal/why this may be? What should I do? 

Message 14 of 19 (48,911 Views)
Contributor

Re: Why is my back-up battery beeping? ...And how do I make it stop?! (Residential Gateway)

I was able to solve my issue of a solid beeping battery by plugging the battery directly into the wall, allowing it to charge and the setting it back up. Now the green light is on and working. We will see if this was a temporary or long term fix - just trying to avoid the $100 it will cost to replace the ups.
Message 15 of 19 (39,250 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.