01-22-2013 9:25 AM - last edited on 10-08-2013 11:05 AM by ATTDmitriyCM
Over the weekend, my big gray battery started making this terrible beeping noise.
We tried everything to make it stop - and eventually, what ever we did worked.
Now it's doing it again! Why does this happen, and how do I make it stop?:smileyconfused:
Solved! Go to Solution.
01-22-2013 4:59 PM
The battery backup is designed to beep when it is running on its own battery power. This serves as an indicator letting you know that it is no longer receiving power from the power outlet. Check the power source the battery backup is connected to. If the power outlet is faulty or another device causes your breaker to trip the results will be a beeping sound from the this unit.
Also the frequency of the beeps will let you know more information on the cause of the trouble experienced by the battery backup. Example:
The battery energy is running low.
(Needs to be charged by plugging to power outlet)
Tone every two seconds
This alarm warns that the battery has reached the end of its useful life.
(Proceed to the instructions below)
Tone every five seconds
The RG Battery Backup is operating on battery power.
Note: You may mute the beep by pressing the button in front of the unit
tone A fault has occurred.
(Perform the instructions below)
1. Disconnect equipment from the RG Battery Backup prior to checking equipment.
2. Turn off the Battery Backup Unit (switch on rear of unit).
3. Unplug the Battery Backup Unit from the wall outlet.
4. Properly connect Battery Backup Unit directly into a functional and powered household wall outlet. Do not plug Battery Backup Unit into a power strip or surge protector.
5. Turn on the Battery Backup Unit (switch on rear of unit). The Battery Backup Unit performs a self-test.
If self-test results in green LED the battery backup unit is ok
If self-test results in red LED you will need to contact Belkin the manufacturer of the battery backup for further assistance. Your battery backup came with a 3 year warranty.
Contact information for Belkin:
Telephone Number: 866-539-5791
Web site: www.belkin.com/gatewaybattery
01-23-2013 1:52 PM
Did the above answer your question?
01-23-2013 5:48 PM
Thanks for your help. Turns out that the GFI switch tripped. We must have been running off of battery power until it ran down the battery. Good to go now.
11-09-2013 8:48 AM
So the white battery backup is not supposed tobe plugged into a power strip? That's how it was setup when they installed it. It's been beeping for a while now. Does this mean the power is not getting to the system cause it's on a powers trip so the battery had to kick in.
11-09-2013 9:08 AM
The battery back up usually beeps when there is no AC power. Check your power strip, and make sure it is still plugged in to the wall outlet, or the circuit in the strip has been tripped.
11-09-2013 10:49 AM
11-18-2014 8:24 AM
Mine beeps every 5 minutes or so and has red light on Replace Battery. What kind of battery does it need?
11-18-2014 8:41 AM
11-20-2014 7:08 PM
my AT&T supplied belkin grey ups battery needs replacment.
who is responcible for the battery, me or AT&T?
11-20-2014 8:16 PM
04-19-2015 11:27 AM
Hi.The indicator lights on mine say it is not connected to AC power when it is plugged into a working wall outlet. Does anyone know if this is normal/why this may be? What should I do?
07-25-2015 7:11 AM
Welcome to the internet boards! Check out our troubleshooting articles below and don’t forget to search the forums - your question may have been answered already!
Service acting up? Click here to troubleshoot now!
For DSL related issues. We highly recommend chatting with our teams to address this as quickly as possible.