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What is your Cache and Cookies?
Your cache is used by your internet browser to speed up page loading. Files are stored on your local drive so your browser does not have to constantly download them.
Your cookies is a small file that store your preferences on a web visit.

 

Why you should clear your Cache and Cookies
Sites change over time. When a site changes, the files saved in your cache and cookies may conflict with what is actually coded on the site. Clearing it out ensures that your browser is using the settings designed for the website.
Also, if your cache is set to occupy a lot of your computer space, the computer may bog down due to all hard drive space being occupied.
Symptoms on when you should try clearing your cache and cookies:

  • Slow Browse
  • Web page not loading
  • Partial Web Page load
  • Error messages on web page

 

How to Clear your cache and cookies

Internet Explorer Instructions

Chrome Instructions

Safari Instructions

Firefox Instructions

 

 

Helpful Tip: If your mouse is spinning or locks up, this may an indication of a computer issue. Checking for viruses and verifying your computer has enough storage is recommended. 


-ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Accepted by topic author Community Support
Accepted by ATTU-verseCare
‎04-14-2017 9:07 AM

Re: Browsing issues? Try Clearing your cache and cookies

Find out more about clearing your cache and cookies here

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Re: Browsing issues? Try Clearing your cache and cookies

att is telling me to set up a new browers, and I don't know how.

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