Uverse outage please help troubleshoot outside box info

Contributor

Uverse outage please help troubleshoot outside box info

I haven't had service for 3 days. Video was glitchy for about 24 hours before full outage. Investigated outside box and found:

Pwr - solid green
Fail - solid red
Ntwk - solid green
Mgmt - flashing green

Any ideas? Att scheduled a tech for yesterday. No call no show. No commitment to come anytime soon.
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Message 1 of 3
ACE - Expert

Re: Uverse outage please help troubleshoot outside box info

Contact ATT Uverse Care here:
https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/2365485

Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse service outage problems. They are available M-F 8am-11pm Eastern time, response may take up to 2 business days.

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check for the blue PM envelope to appear, upper right on every page, for their reply. Good luck Smiley Wink

 

Chris

_________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)

Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 3
Employee

Re: Uverse outage please help troubleshoot outside box info

You are a FTTP install, with an ONT.

The primary tech will be a Uverse premise or wire tech who works from the ONT into home.

After some troubleshooting, if your ONT is bad, the tech will create another ticket for a CIM or InR outside tech to replace the ONT or deal with any fiber issues.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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