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Uverse outage please help troubleshoot outside box info


Uverse outage please help troubleshoot outside box info

I haven't had service for 3 days. Video was glitchy for about 24 hours before full outage. Investigated outside box and found:

Pwr - solid green
Fail - solid red
Ntwk - solid green
Mgmt - flashing green

Any ideas? Att scheduled a tech for yesterday. No call no show. No commitment to come anytime soon.
Message 1 of 3

Re: Uverse outage please help troubleshoot outside box info

Contact ATT Uverse Care here:

Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse service outage problems. They are available M-F 8am-11pm Eastern time, response may take up to 2 business days.

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check for the blue PM envelope to appear, upper right on every page, for their reply. Good luck Smiley Wink




Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)

Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Message 2 of 3

Re: Uverse outage please help troubleshoot outside box info

You are a FTTP install, with an ONT.

The primary tech will be a Uverse premise or wire tech who works from the ONT into home.

After some troubleshooting, if your ONT is bad, the tech will create another ticket for a CIM or InR outside tech to replace the ONT or deal with any fiber issues.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 3
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