Contributor
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1 Message
Uverse outage please help troubleshoot outside box info
I haven't had service for 3 days. Video was glitchy for about 24 hours before full outage. Investigated outside box and found:
Pwr - solid green
Fail - solid red
Ntwk - solid green
Mgmt - flashing green
Any ideas? Att scheduled a tech for yesterday. No call no show. No commitment to come anytime soon.
Pwr - solid green
Fail - solid red
Ntwk - solid green
Mgmt - flashing green
Any ideas? Att scheduled a tech for yesterday. No call no show. No commitment to come anytime soon.
mibrnsurg
Expert
•
20.4K Messages
10 years ago
Contact ATT Uverse Care here:
https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/2365485
Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse service outage problems. They are available M-F 8am-11pm Eastern time, response may take up to 2 business days.
This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.
Include your account#, email address and a good phone # (land or cell) and time to contact you on.
Check for the blue PM envelope to appear, upper right on every page, for their reply. Good luck 😉
Chris
_________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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