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Uverse gateway gets really warm

Uverse gateway gets really warm

I have a Pace Uverse gateway that is the hub for my tv, internet, and telephone service that gets really warm.  It is currently laying flat on my desk and is about 1 year old.  Is it normal for it to get really warm or is this the sign that something is wrong wiith it?  Thank you in advance for the help.

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Employee

The Uverse gateways are designed to be upright not in a h...

The Uverse gateways are designed to be upright not in a horizontial position. For maximum airflow there should be several inches of free space on either side... not on the floor... not on a soft surface... not in an enclosed area. Best top of computer desk or similar structure. Should have easy access to observe front panel and reset the RG using Red button on back of RG.
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*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 6

Re: The Uverse gateways are designed to be upright not in a h...

Ok, thank you for the tip. So if I put the gateway into a vertical position, I should not have any issues like this anymore?

Message 3 of 6
Community Support

Re: Uverse gateway gets really warm

Hi @mamabearlongs,

 

Just checking up on your post. Is your Gateway doing alright? Has it gotten hot since placing it up vertically?

 

- MorganCS
- ATTU-verseCare

 


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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 6
Teacher

Re: Uverse gateway gets really warm


ATTU-verseCare wrote:

Hi @mamabearlongs,

 

Just checking up on your post. Is your Gateway doing alright? Has it gotten hot since placing it up vertically?

 

- MorganCS
- ATTU-verseCare


I would like to know if this helped out. 

 

Message 5 of 6

Re: Uverse gateway gets really warm

Your solution did fix the problem with the Uverse gateway.  Thank you for the advice.

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