Uverse gateway NVG589 frequently rebooting!

Hi @Britman98,

I am so sorry about the issues you are having with your services, but I will be glad to help. If the services do go down again, check the lights on your gateway, particularly the power, broadband, and service lights. If the power light is going out, there could be a disruption in the power source or an issue with the gateway. If the broadband or service light is going out, check your connections and make sure they are secure. Reset your gateway by holding the red reset button down for 10 seconds. 

Let us know how it goes.

-David T

This issue has been going on ever since I upgraded to the highest speed internet (45mb), Several techies have been to my home and have been unable to figure it out!  It's not a power issue, I have had plugged into the wall, power strips etc.  No errors show up and they tell me everything looks fine, I have also been told that when you reboot the gateway all the errors that were there are reset back to zero so that it looks like that there wasn't anything wrong!  I have also read that several other people with the same issue have said that the problem is with the lines having a noise problem that builds up and causes the gateway to reset itself!  I hear it only happens with the NVG589 gateway.

Hi @Britman98 ,

I am sorry you are having all these issues. Although rebooting the router will reset the stats, we should be able to check the information in our historical records. I will be sending you a private message to gather more information and look deeper into this for you.

-David T

Hello,

I am having the extact same issue with my uverse-gateway. Let me give you some background information. I have the NVG589 with Uverse TV and (18mb) Internet only (No Phone). About 6 months ago I added two wireless uverse boxes to my house I now have 2 hard wire uverse units and 2 wireless uverse units. The att tech came out to my house and installed a 4 port switch in a bedroom which we ran a cat5e (ethernet) wire from the Uverse Gateway to the 4 port switch. From the 4 port switch we ran a cat5e (ethernet) to a wireless access point (WPS  VAP2500) ATT provided this unit and it pairs with the 2 wireless uverse boxes ATT Tech installed.  Everything worked great then a few weeks later my NVG589 started rebooting. The Power light on the NVG589 never resets all the lights below the power light goes off and then the unit slowly comes back online. I have 4 different techs come out and we tried everything mentioned above. First we thought it was a power issue with the house so I tried plugging it in 6 different outlets in my house. I tried with power strips and without power strips. As of right now i have it plugged into a Battery Backup/Surge protector with Power monitoring to see if there is any power surges or drops in or out of the surge protector and it all comes back clean.

This problem is very intermittent it can goes days without happening then it can happen 5 times in one day.

I also have a Airport Extreme plugged in the Gateway and its setup to Bridge Mode. I did research some other Messages stating that the Apple Airport is not compatible with uverse, i am not sure if this is true. I checked the IP address of the Airport Extreme (192.168.1.230) and the IP address of the uverse gateway(192.168.1.254)  and they are different so they are not conflicting. I have not tried disconnecting the airport from the network because I don't think this is the issue.

 The last service call I had in was with the tech named James and his manager name was Chris. Both local to Miami Florida. Supposedly ATT did a LINE test from the Master station to the hub that is in my area. I know my terminology is not right but i hope you get the gist of what i am saying and they reported back that there was  a problem with the line  and fixed it but I am still having issues with the gateway still rebooting. The last thing I did today was to do a FACTORY reset on my NVG589. I will post again when not if it resets.

PLEASE HELP ME this is so so so frustrating and I don't want to switch over to cable but if I can not figure this out  I will have to.

@Chrisreboots Might have 'dirty' power causing the 589 to reboot, a Tripp-Lite Isobar Surge Protector might be what you need, sometimes ATT techs have them on the truck.

http://www.tripplite.com/product/Premium-Surge-Protectors/825

Good luck 😉

Chris
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I understand your frustration only to well, an att manager and his team are now monitering my lines to see what happens. From the research i have done my self it appears to be noise in the line that builds up and eventually resets the gateway!  When the gateway resets,  all the errors are reset so that when they check the lines it appears that all is well!  You have got make some noise of your own with ATT and get them to moniter the your lines.  Good luck.

Graham

Hi Chris again, I forgot to mention its not a power issue!!

turn off ip6 on your gateway

I had the same problem but once I turned of the ip6 the problem went away and it has not rebooted since.