Uverse been down 4 days and counting

Contributor

Uverse been down 4 days and counting

Ok it take ALOT for me to complain but here goes. My service went out Tuesday morning at 7am so I call and I'm told a tech will be out between 12-4 well at 5 I call and was told my appt is Wednesday and not Tuesday. Ok no biggie there honest mistake ok so the tech get here Wednesday and said it's a outdoor wire issue ok well I call att to find out when will this be fixed and they have no clue. Ok now I'm getting upset so I make another appt the tech left 30 mins ago said the line was still being worked on. Ok so since Tuesday I just been looking at a flashing red circle on my box and can't work since I work from home. It seen like no one know what is going on. This is affecting 5-6 of us in the condo and the sense of urgency is HORRIBLE. I love my uverse. I understand mother mature happens but to only have 1 person working on this for a few hrs show the lack of urgency. Then they offer to just take 10 bucks off per day as if that's a gift. So now I'm still waiting and waiting and waiting. Oh and I also just seen the truck leave and still no service. I would hate to go to comcast but another day or 2 of no service and I will. I guess since it's only affecting 6 of us and not millions that it's no urgency. I'm very very very disappointed at this point
Message 1 of 6
Community Support

Re: Uverse been down 4 days and counting

Hi @Kdshenderson ,

 

I am so sorry about the delays in getting your U-verse service fixed, but I will be glad to help. I will be sending you a private message to gather more information.

 

-David T

 


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 6
Contributor

Re: Uverse been down 4 days and counting

Dave it just kicked on. Bravo to the tech who worked on this today. Thank you

Sent from my iPhone
Message 3 of 6
Contributor

Re: Uverse been down 4 days and counting

Hello,

 

I am in the same situation, my Uverse is down for last 5 days, they now saying that I have to upgrade my equipments, but I have to call the customer services and get it approve, I really do not understand that it was been working for last 2 years and now they saying after switching the router that all the wiring in the box are old and have to upgarde every thing.

 

I have been chasing them every day and still no update.

 

very very frustated and upset...

Message 4 of 6
ACE - Expert

Re: Uverse been down 4 days and counting

@Mtafa1   Click the ATT Uverse Care link in my signature below, send the PM, explain your upgrade situation.

Include your name, account #, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck Smiley Wink

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 6
Community Support

Re: Uverse been down 4 days and counting

Hey @Mtafa1,

We have received your private message and look forward to working with you to get this corrected.

ATTU-verseCare

 


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 6
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