Uverse Wireless Gateway Manual

Tutor

Uverse Wireless Gateway Manual

I have the Uverse Router made be PACE, Model 5031NV. I have a home network managed by a pre-existing Dlink Router which is now connected to the new to me Uverse Router. I am pleased how this is working except for not being able to reach some of my devices attached to the Dlink router from outside using a DynDNS.

 

Basically, the Uverse router is not letting traffic through to the Dlink router, and I can't figure out how to configure it to allow this traffic to pass. When I interact with the Uverse router, it appears to have options for this, but I don't have the manual to learn about its settings. The tab Settings->Broadband->Link Configuration  has a section "Supplementary Network" with a couple of settable items "Add Additional Network" and "Add Cascaded Router" that appear to provide the functionality I want. However, I can't figure them out.

 

My questions: 1) Can I get a link to the manual that explains these features and how to set them?

2) Any help with Dlink router settings to achieve this (I feel the problem is with the Uverse router, since my ability to reach devices was working with my previous DSL modem attached to the Dlink router)?

 

Thanks for any help...  Al

5,861 Views
Message 1 of 6
Community Manager

Re: Uverse Wireless Gateway Manual

Hello aljimenez,

 

Our U-verse specialist might be able to help you configure your equipment. Please send us a private message by clicking here. A member of our team will contact you within 2 business days to assist.

 

Thanks,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 6
Community Support

Re: Uverse Wireless Gateway Manual

Hi aljimenez,

 

We have received your message and look forward to working with you to get this issue resolved.

 

-David T

 


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 6
Tutor

Re: Uverse Wireless Gateway Manual

Solution received and it works. Namely, use DMz after selecting the internal home network router, then reboot the internal router which is assigned an external ip address.

 


Thanks

Tags (1)
Message 4 of 6
Community Support

Re: Uverse Wireless Gateway Manual

I am glad everything is working and thank you very much for posting your results.

 

-David T

 


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 6
Tutor

Re: Uverse Wireless Gateway Manual

It turns out this solution has what appears to be a side-effect that may be a bug somewhere in the gateway or in the way VoiP is done. When DMz+ is on, long distance calls are not possible; local calls are OK. ATT replaced my gateway to see if the first gateway was defective and that did not fix the problem. Therefore, Once my Dlink router is set as a DMz+, long distance calls are not possible.

Message 6 of 6
You must type a description before you click preview or reply.
Share this topic
Announcements

Welcome to the internet boards! Check out our troubleshooting articles below and don’t forget to search the forums - your question may have been answered already!

Service acting up? Click here to troubleshoot now!

For DSL related issues. We highly recommend chatting with our teams to address this as quickly as possible.

Additional Support