03-06-2013 5:38 PM
I have had Uverse for 5 years now, for the first 4 years the system has work flawlessly. In the past 12 months my services has been terrible, it TV freezes, looses signal, etc. I have the gateway replaced 3 times, the DVR replaced 3 times. We have nit changed anything on the network, two tv cat 5, rest are coax. Internet/phone work great.
In addition to the freezing, recorded shoes are often blocky, and unwatchable.
The last technician told my wife we are to far from the main hub??? We are in a new subdivision, believe it or not I am considering going back to Comcast at least then I could understand the problems, ATT Uverse has just degraded over time.
Can any one help Me, i a tired of installing boxes.
Solved! Go to Solution.
03-09-2013 8:50 PM
oufanindallas is correct 3000 feet is well within the working distance of iNID service.
if you are too far and the solution is to switch to a bonded pair profile an iNID will have to be installed. most likely a new install ticket will be created rather than a repair ticket. this fact has more to do with at&t record keeping than anything else.
03-09-2013 9:05 PM
03-10-2013 7:00 AM
How do I get a tech to come out? Every time I contact customer service they want to install new equipment.
Send a private message to the escalation team at ATT Customer Care and someone will get in touch with you. Please include your name, account number, email address, phone number and the best time to contact you. Their normal business hours are from 7am to 10pm Central Time. It may take up to 48 hours for them to respond and please take into account weekends when contacting them.
Customer care is not the same as customer service. They are a dedicated escalation team that gets issues resolved when other means have failed.
07-06-2013 11:28 AM
I am having the same issues. It has been ongoing for months. Tech is coming again today. Any suggestions? How can I paste from UV Realtime?
07-06-2013 11:45 AM
07-06-2013 11:49 AM
Thanks. All coax has been replaced along with the splitters. We lose all connection of internet and tv. The DVR is basically useless. One tech said that we were on the fringe of distance and he thought that his supervisor could approve something that could help it but I dont remember what it was. It was declined anyway. I have ran the UV Realtime but unsure how to paste the screenshots.
07-06-2013 12:27 PM - edited 07-06-2013 12:32 PM
Couldnt figure out how to pose but I put the images in my gallery,
07-06-2013 7:13 PM
1800' feet is not on the fringe; you've got plenty of signal looking at the numbers. But you do have errors that you shouldn't have. AT&T Technical Support at 800-288-2020 should be able to help you. If they cannot, let us know here.
07-06-2013 7:18 PM
Thanks The tech replaced connectors in the box outside and in the attic, replaced the modem. we will see. I am close to saying adios to ATT
07-06-2013 7:46 PM
If you've already been through the 800 number and tech visits, you may wish to click this Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your issue. You can expect a reply via return PM (the blue envelope in the upper right hand corner of this site) in a business day or three.
I'd provide your Billing Account Number and/or any ticket numbers you've got, plus provide them with the best way to contact you. They'll stay on the case until your issue is resolved.
07-06-2013 7:51 PM
Thanks! I hate to change everything but paying $200 plus per month not including cell, it is hard to justify the reasoning of staying with ATT
07-06-2013 7:56 PM
07-07-2013 7:02 AM
Thanks! I will post the results. The tech was very good and straight forward. Hopefully he fixed the issue.
11-13-2013 6:10 PM
11-13-2013 6:50 PM
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