Tutor
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9 Messages
Uverse Freezes and looses signal often
I have had Uverse for 5 years now, for the first 4 years the system has work flawlessly. In the past 12 months my services has been terrible, it TV freezes, looses signal, etc. I have the gateway replaced 3 times, the DVR replaced 3 times. We have nit changed anything on the network, two tv cat 5, rest are coax. Internet/phone work great.
In addition to the freezing, recorded shoes are often blocky, and unwatchable.
The last technician told my wife we are to far from the main hub??? We are in a new subdivision, believe it or not I am considering going back to Comcast at least then I could understand the problems, ATT Uverse has just degraded over time.
Can any one help Me, i a tired of installing boxes.
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JefferMC
ACE - Expert
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35.1K Messages
11 years ago
OP said he had satisfactory service for a long time. I'm thinking pair bonding is a likely solution.
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oufanindallas
ACE - Master
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6.9K Messages
11 years ago
3000' is well withing the range for pair bonding with an iNid.
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remus_
Teacher
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17 Messages
11 years ago
oufanindallas is correct 3000 feet is well within the working distance of iNID service.
tavasko:
if you are too far and the solution is to switch to a bonded pair profile an iNID will have to be installed. most likely a new install ticket will be created rather than a repair ticket. this fact has more to do with at&t record keeping than anything else.
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nephipower
Scholar
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101 Messages
11 years ago
Post screenshots from the 1,2, and 4th tabs
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tavasko
Tutor
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9 Messages
11 years ago
Ok will give a try
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RCSMG
Expert
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23.3K Messages
11 years ago
I was having that problem for several months. Recently contacted AT&TCustomerCare and gave them my information. They contacted and and scheduled a tech to check my install. It was determined that the problem was not inside my home so an line tech was sent out. I wasn't home when he arrived but he did the work outside of my home for several hours. Since then my services are flawless again. I recommend you contact Customer Care, they are an escalation team that is higher than Customer Support. Watch the blue envelope for message notification because they will reply to you via PM as well.
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tavasko
Tutor
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9 Messages
11 years ago
Thanks I will give that I try
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tavasko
Tutor
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9 Messages
11 years ago
I get this error trying to run UV Realtime
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3-8-2013 12-33-07 AM.png
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Anonymous
New Member
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25.7K Messages
11 years ago
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ATTHelpForums
Community Support
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2.7K Messages
11 years ago
tavasko,
Thanks for sending us a PM. I have notified one of our Social Media Managers and they will be in contact with you soon.
–Ray, AT&T Social Media Manager
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