03-06-2013 5:38 PM
I have had Uverse for 5 years now, for the first 4 years the system has work flawlessly. In the past 12 months my services has been terrible, it TV freezes, looses signal, etc. I have the gateway replaced 3 times, the DVR replaced 3 times. We have nit changed anything on the network, two tv cat 5, rest are coax. Internet/phone work great.
In addition to the freezing, recorded shoes are often blocky, and unwatchable.
The last technician told my wife we are to far from the main hub??? We are in a new subdivision, believe it or not I am considering going back to Comcast at least then I could understand the problems, ATT Uverse has just degraded over time.
Can any one help Me, i a tired of installing boxes.
Solved by: Go to Solution.
03-07-2013 7:18 AM
03-07-2013 6:08 PM
I was having that problem for several months. Recently contacted AT&TCustomerCare and gave them my information. They contacted and and scheduled a tech to check my install. It was determined that the problem was not inside my home so an line tech was sent out. I wasn't home when he arrived but he did the work outside of my home for several hours. Since then my services are flawless again. I recommend you contact Customer Care, they are an escalation team that is higher than Customer Support. Watch the blue envelope for message notification because they will reply to you via PM as well.
03-08-2013 10:20 AM
03-08-2013 11:33 AM
Thanks for sending us a PM. I have notified one of our Social Media Managers and they will be in contact with you soon.
–Ray, AT&T Social Media Manager
03-08-2013 6:10 PM
03-08-2013 8:57 PM
03-08-2013 10:52 PM
03-09-2013 6:20 AM
Probably is like going to Vegas and betting $500 grand on Red at the Roulette, and hoping you win.
I personally think that the OP may be at the limits for where they are located, and unless the techs come out and hook up the iNID and do the pair bonding,or test to even see if pair bonding will even give them any kind of service besides just low end Internet, we just have to wait and see for their reply as to what the tech states, when they check things out.
OP said he had satisfactory service for a long time. I'm thinking pair bonding is a likely solution.
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