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Using your own router with the Motorola NVG510 - it absolutely works and it's easy to do!

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Using your own router with the Motorola NVG510 - it absolutely works and it's easy to do!

 

Hello.  I am writing this in an attempt to save other customers (and the AT&T staff) from many hours of work and frustration.  I was a long-time DSL customer and had always used my own router behind the DSL modem.  A simple setting on the modem turned it into a "dumb" pass-through and allowed my router to handle all the traffic as I pleased.  Changing over to U-verse required a new modem and at first, that presented a huge problem with my router.

 

What took me about 7 hours of work, online chatting with multiple agents and even finally trying paid support with AT&T (and in both cases being told it's not possible to do), I succeeded in using my own home router with the NVG510 modem under the U-verse service.  The process is fast and simple (in retrospect) and should take you about 10 minutes.

 

See below...

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Message 1 of 41
Contributor

Re: Using your own router with the Motorola NVG510 - it absolutely works and it's easy to do!

So I did all that was stated. It worked fantastically...until. About 1 hour later, I lost internet connection on all devices. Kept getting invalid ip config errors. I hard reset the uverse modem and have service back. Did I do something wrong?
Message 31 of 41
Contributor

Re: Using your own router with the Motorola NVG510 - it absolutely works and it's easy to do!

Did you restart everything after the initial settings was configured? If
you never then that could have been your problem. But if you have any
issues post again and I will help ya out as much as I can.

Message 32 of 41
Contributor

Re: Using your own router with the Motorola NVG510 - it absolutely works and it's easy to do!

Hi Voyager,

 

I think what we are forgetting is that since Uverse uses IPTV, all of the devices connected to the AT&T router, requires an ipaddress to work including all of your stbs; and since you only limited the DHCP part of the AT&T router to just give 1 ipaddress, your tv will just be stuck on that initialization stage.  I would recommend to broaden the DHCP (Private subnet) of your AT&T router to instead of giving just 1 ip, to give atleast 5 or 10.

 

Hope that helps.

Message 33 of 41
ACE - Expert

Re: Using your own router with the Motorola NVG510 - it absolutely works and it's easy to do!


@sam_ritan wrote:

Hi Voyager,

 

I think what we are forgetting is that since Uverse uses IPTV, all of the devices connected to the AT&T router, requires an ipaddress to work including all of your stbs; and since you only limited the DHCP part of the AT&T router to just give 1 ipaddress, your tv will just be stuck on that initialization stage.  I would recommend to broaden the DHCP (Private subnet) of your AT&T router to instead of giving just 1 ip, to give atleast 5 or 10.

 

Hope that helps.


The author was documenting the set up for an NVG510, which does not have to deal with IPTV.  It is not recommended to connect the U-verse IPTV equipment through your own router, but instead connect it directly to your U-verse Gateway.

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Message 34 of 41
Contributor

Re: Using your own router with the Motorola NVG510 - it absolutely works and it's easy to do!

can you use same SSID and PSW on new router??

this is great write up...what did you use for SSID and PSW for the new router.... i knowit's better to use new one but then you would need to reset all devices...smart phones, pc's, printers,  smart TV's, ROKU sticks, etc. 

 

any suggestions

Message 35 of 41

Re: Using your own router with the Motorola NVG510 - it absolutely works and it's easy to do!

i followed everything and still in call of duty I'm moderate. The funny thing is I had time warner and didn't have to do anything but hook up my router and was fine no I got this sry dsl modem and have had nothing but problems, annoying as heck I just wanna break everything
Message 36 of 41
Contributor

Re: Using your own router with the Motorola NVG510 - it absolutely works and it's easy to do!

If your AT&T router is still hooked up won't the 2 routers be in conflict with each other?
Message 37 of 41

Re: Using your own router with the Motorola NVG510 - it absolutely works and it's easy to do!

You have to turn wifi off on the nvg589


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Message 38 of 41
Contributor

Re: Using your own router with the Motorola NVG510 - it absolutely works and it's easy to do!

Thanks so much for the play by play. The setup was fast and super easy thanks to your detailed instructions. If only everything else in life had instructions like these, everything would be so simple. Many thanks.

Message 39 of 41
Contributor

Re: Using your own router with the Motorola NVG510 - it absolutely works and it's easy to do!

If I make these changes on my NETGEAR nighthawk router to work with att, do I need to make the change back if I go with another company that I can use my own modem?

Message 40 of 41
Contributor

Re: Using your own Netgear Nighthawk router with the Motorola NVG510

Awesomeness! This was the easy and accurate solution I was looking for.  Thank you for taking the time to document and share ...    This is the best part of the internet as far as I am concerned ..  folks like you sharing your knowledge.  
I was able to easily configure my new Netgear Nighthawk X6 R8000 router to manage my home network to work with the ATT NVG510.  I used the stock settings for the Netgear at 192.168.1.1 while setting the Motorola at 192.168.0.254 and I can still easily access both units at their respective addresses.

 

Gary

Message 41 of 41
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