10-19-2013 9:07 AM - last edited on 09-13-2014 4:43 PM by Phil-101
I'll post my question to the community because after129 minutes of working with AT&T tecnical support
I got no where.
Bottom line is I want to take advantage of my laptops 802.11N wireless band capabilities. I currently have an AT&T model 3801HGV modem/router which is not N band capable. AT&T sells an upgraded modem/router the PACE DSL Gateway Model 4111N. Is it simple a case of replaceing Modem/Routers? Or would I also need to increase my banbwidth too? I presently am under the 12 Mbps plan.
[edited formatting to remove blank space at bottom]
10-19-2013 11:39 AM - edited 10-19-2013 11:53 AM
My name is Morgan, I'm one of the U-verse Community Specialists. I appreciate you providing detailed info on your equipment. You are correct, recently AT&T released new gateway models that support wireless 802.11N. The 3801HGV is typically used to support all 3 U-verse services but, if you don't have U-verse TV service then it's possible that we could swap out the 2Wire/Pace 3801 unit for a 2Wire/Pace 5301NV Gateway which also supports the wireless 802.11N. I'm going to send you a private message that will land in your inbox and we will move forward from there. Thank you!
10-19-2013 6:05 PM
10-22-2013 3:33 PM
Well at least you email was the most informative. I'm still unable to get anywhere with AT&T technical support.
Allow me to rephrase my question - if i wanted to take advantage of the 802.11N protocol capabilities of my home laptops what AT&T service and modem/router should I have. No TV necessary only VOIP and internet.
10-22-2013 4:46 PM
05-09-2014 2:21 PM
I am having the same problem and was wondering if you would be able to help me as well?
05-16-2014 6:28 AM
We'll be glad to help with this issue. We will be sending a Private Message to your Forum inbox and we will move forward from there. Thank you!
05-16-2014 7:50 PM
This is probably the wrong thread for this but I need help.
I have a 3801hgv gateway and i have two Xbox 360s connected to it and only one gets a open nat while the other is always on strict. This occurs when they are both in use.
How can i remedy this issue and will setting up a router behind this gateway help me out?
05-16-2014 8:58 PM
05-17-2014 12:20 PM
09-13-2014 3:59 PM
Hi Morgan, same issue here! Can you send me message about doing that swap? Thanks.
09-13-2014 6:54 PM
I'll be glad to help with your request. Check your Forum inbox for my Private Message and we'll move forward from there.
Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out here in the Forums by sending us a Private Message or checking out our Chat Support.
09-17-2014 8:57 AM
I'm also very interested in replacing my 2Wire 3600 with the Pace 5031. Would appreciate your help in facilitating that.
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