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Unwrapped: Setting Up that New Device

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Unwrapped: Setting Up that New Device

 

 

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It's that time of the year where friends and family have come and given us what we have wanted all year! Now to get it unwrapped and setup and start having some real fun!
Here's where we come in. Having issues getting it connected or having problems not getting it working the way you want? Get help setting up your

  • Gaming Devices
  • Mobile Phone
  • Routers
  • Security Cameras
  • Streaming Devices
  • E-mail
  • DIRECTV NOW

We have put together a panel of AT&T experts to help. Join us on December, 27 from 1-4pm ET for our Knowledge Sharing Session: Unwrapped: Setting Up that New Device!

In the meantime, check out these helpful articles:

 

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 99
ACE - Guru

Re: Unwrapped: Setting Up that New Device


@Jrandomuser wrote:

I'll contribute a question - though more configuration than installation.  My iPhone (admittedly, an older phone - 6) does not smoothly and transparently shift from WiFi to mobile data or vice versa - I often need to switch from the current app to the home screen and back to get it to notice the change.  Some revs of iOS ago, they seemed to make a big deal about such transitions being well handled - am I missing a setting or something, or did they overstate how good things were (or is my phone possibly just not behaving well)?


Have you checked your roaming and wifi assist settings?

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 31 of 99

Re: Unwrapped: Setting Up that New Device

I know i know, but here is not AT&T service! Smiley Sad

Message 32 of 99
Community Manager

Re: Unwrapped: Setting Up that New Device

Hi @EXE_KRISTO

 

We might need to get some more information from you. I've sent you a private message.

 

Thanks


Rethink Possible


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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 33 of 99

Re: Unwrapped: Setting Up that New Device

Message 34 of 99

Re: Unwrapped: Setting Up that New Device

Okok, i have answered to you Smiley Happy

Message 35 of 99
Employee

Re: Unwrapped: Setting Up that New Device


@Jrandomuser wrote:

I'll contribute a question - though more configuration than installation.  My iPhone (admittedly, an older phone - 6) does not smoothly and transparently shift from WiFi to mobile data or vice versa - I often need to switch from the current app to the home screen and back to get it to notice the change.  Some revs of iOS ago, they seemed to make a big deal about such transitions being well handled - am I missing a setting or something, or did they overstate how good things were (or is my phone possibly just not behaving well)?


@Jrandomuser Have you done the recent software update, 11.2.1? Also go to settings and do reset network settings. If this does not resolve it then it is the device.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 36 of 99
ACE - Expert

Re: Unwrapped: Setting Up that New Device

@hunterbrown5890

 

It should have had the refill info on the receipt from my understanding.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 37 of 99
ACE - Guru

Re: Unwrapped: Setting Up that New Device


@GLIMMERMAN76 wrote:

@RhodesMan

 

The orbi works fine there software stinks...   It's gotten better with time.  I have the first orbi released.


Have the router and 2 satellites. Running them daisy chained. Latest firmware and app also adds a bunch of other useful features but UI could do with some work.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 38 of 99

Re: Unwrapped: Setting Up that New Device

What is the receipt? I got it from online.

Message 39 of 99
ACE - Master

Re: Unwrapped: Setting Up that New Device

@RhodesMan - both roaming and WiFi Assist are on.  The phone switches (if I'm on the home screen, I can see it switch), but if I am in an app, it appears that locks the phone into the mode it was in until I get out of the app, at least for quite a while (minutes?) and that means it loses connectivity if I leave the WiFi, and it continues to use LTE even if I come into a WiFi zone.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 40 of 99
ACE - Guru

Re: Unwrapped: Setting Up that New Device


@Jrandomuser wrote:

@RhodesMan - both roaming and WiFi Assist are on.  The phone switches (if I'm on the home screen, I can see it switch), but if I am in an app, it appears that locks the phone into the mode it was in until I get out of the app, at least for quite a while (minutes?) and that means it loses connectivity if I leave the WiFi, and it continues to use LTE even if I come into a WiFi zone.


Questions about Wi-Fi Assist

I enabled cellular data, roaming, and Wi-Fi Assist on my iPhone. Why does it not switch between Wi-Fi and cellular data automatically?

Automatically switching to a cellular connection is disabled when you are in roaming mode as roaming fees tend to be so costly. The decisions is a sensible move by iPhone to prevent its users from incurring high roaming charges.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 41 of 99
Tutor

Re: Unwrapped: Setting Up that New Device

@hunterbrown5890 I used that as an example to show the break down in cost. Here is a screen shot of the current prepaid promo as of today.

 

rd199y_1514394971918.png

Message 42 of 99
ACE - Expert

Re: Unwrapped: Setting Up that New Device

@RhodesMan

 

Are you using a gen 2 system?

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 43 of 99
ACE - Master

Re: Unwrapped: Setting Up that New Device

@KoolKiddKeKe - I haven yet installed that - the release notes only indicate a fix to the Home app (which I don't use) and a single security issue.  But I will try both it and the reset of network settings.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 44 of 99
ACE - Guru

Re: Unwrapped: Setting Up that New Device

@Jrandomuser turn off roaming and see if that fixes the problem.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 45 of 99
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