Community Support
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2.7K Messages
Unwrapped: Setting Up that New Device
It's that time of the year where friends and family have come and given us what we have wanted all year! Now to get it unwrapped and setup and start having some real fun!
Here's where we come in. Having issues getting it connected or having problems not getting it working the way you want? Get help setting up your
- Gaming Devices
- Mobile Phone
- Routers
- Security Cameras
- Streaming Devices
- DIRECTV NOW
We have put together a panel of AT&T experts to help. Join us on December, 27 from 1-4pm ET for our Knowledge Sharing Session: Unwrapped: Setting Up that New Device!
In the meantime, check out these helpful articles:
- Setting up your 3rd party devices
- Port Forwarding
- Connecting your Devices
- Connect your Computer
- New Phone & Device Support
- Upgrade & Activate Online
- Give the Gift of AT&T Wireless!
- Give the Gift of AT&T Entertainment!
- Connecting Devices to DIRECTV Now
AT&T Help
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Gary L
ACE - Expert
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16.5K Messages
6 years ago
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jon.irish
Tutor
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13 Messages
6 years ago
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adidaskid808
ACE - Professor
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1.7K Messages
6 years ago
1 lol
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DavidCS
Community Support
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1.7K Messages
6 years ago
@Jrandomuser - What issues are you running into when you try to do this? It definitely can't handle all traffic, just because of unique things, such as VOIP or TV, but it should be able to do all the internet routing. I have a router behind router setup in my house, and it works with no issues. Granted, I may not be trying to do anything as complicated as you, but my internal home network has no issues, and external access works as needed.
David, AT&T Community Specialist
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ATTDmitriyCM
Former Community Manager
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10.4K Messages
6 years ago
All 3 of you guys are correct!, but @Gary L was first. Congratulations @Gary L, we will PM you in few days with your prize.
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melodymay67
Tutor
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5 Messages
6 years ago
yes
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litzdog911
ACE - Sage
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53.6K Messages
6 years ago
@melodymay67,
What exactly happens when trying to log into your account?
Do you have combined AT&T and DirecTV services?
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Jrandomuser
ACE - Expert
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10K Messages
6 years ago
@melodymay67 - and what device are you using when you try to log in?
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KoolKiddKeKe
Employee
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6 Messages
6 years ago
@melodymay67 - Are you getting a specific error message?
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melodymay67
Tutor
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5 Messages
6 years ago
I recently came back to Direct TV & cannot login on any device. My account is no longer bundled but was previously. When I log in it wants my att info. I have called numerous times & username has been been reset numerous times. The last person I talked to says it cannot be fixed. I am not happy I want to use the direct tv app & can't.
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