Community Support
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2.7K Messages
Unwrapped: Setting Up that New Device
It's that time of the year where friends and family have come and given us what we have wanted all year! Now to get it unwrapped and setup and start having some real fun!
Here's where we come in. Having issues getting it connected or having problems not getting it working the way you want? Get help setting up your
- Gaming Devices
- Mobile Phone
- Routers
- Security Cameras
- Streaming Devices
- DIRECTV NOW
We have put together a panel of AT&T experts to help. Join us on December, 27 from 1-4pm ET for our Knowledge Sharing Session: Unwrapped: Setting Up that New Device!
In the meantime, check out these helpful articles:
- Setting up your 3rd party devices
- Port Forwarding
- Connecting your Devices
- Connect your Computer
- New Phone & Device Support
- Upgrade & Activate Online
- Give the Gift of AT&T Wireless!
- Give the Gift of AT&T Entertainment!
- Connecting Devices to DIRECTV Now
AT&T Help
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
EXE_KRISTO
Tutor
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6 Messages
6 years ago
I know i know, but here is not AT&T service! 😞
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ATTDmitriyCM
Former Community Manager
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10.4K Messages
6 years ago
Hi @EXE_KRISTO
We might need to get some more information from you. I've sent you a private message.
Thanks
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hunterbrown5890
Teacher
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14 Messages
6 years ago
This is the device that was purchased
https://www.att.com/cellphones/iphone/iphone-se-prepaid.html
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EXE_KRISTO
Tutor
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6 Messages
6 years ago
Okok, i have answered to you 🙂
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KoolKiddKeKe
Employee
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6 Messages
6 years ago
@Jrandomuser Have you done the recent software update, 11.2.1? Also go to settings and do reset network settings. If this does not resolve it then it is the device.
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
6 years ago
@hunterbrown5890
It should have had the refill info on the receipt from my understanding.
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RhodesMan
ACE - Guru
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987 Messages
6 years ago
Have the router and 2 satellites. Running them daisy chained. Latest firmware and app also adds a bunch of other useful features but UI could do with some work.
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hunterbrown5890
Teacher
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14 Messages
6 years ago
What is the receipt? I got it from online.
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Jrandomuser
ACE - Expert
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10K Messages
6 years ago
@RhodesMan - both roaming and WiFi Assist are on. The phone switches (if I'm on the home screen, I can see it switch), but if I am in an app, it appears that locks the phone into the mode it was in until I get out of the app, at least for quite a while (minutes?) and that means it loses connectivity if I leave the WiFi, and it continues to use LTE even if I come into a WiFi zone.
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RhodesMan
ACE - Guru
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987 Messages
6 years ago
Questions about Wi-Fi Assist
I enabled cellular data, roaming, and Wi-Fi Assist on my iPhone. Why does it not switch between Wi-Fi and cellular data automatically?
Automatically switching to a cellular connection is disabled when you are in roaming mode as roaming fees tend to be so costly. The decisions is a sensible move by iPhone to prevent its users from incurring high roaming charges.
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