03-30-2011 10:35 AM
I just happened to be working in my home office today, and watched the RG lose total sync twice within a 2-3 hr. period.
Only 1 HD channel on (direct Ethernet to RG) and using main desktop connected to RG. No appliances running or lights on, just me and the sunlight doing my work.
This is getting REALLY tiresome! And no telling how many times it's happening when I'm not here. (No, I haven't looked at the logs yet.)
Rarely do I see total signal loss at night now (during those alleged nightly maint. hours), but it happens several times a week during the day.
Should I call Comcrap? This is how bad it's getting!
Solved! Go to Solution.
03-30-2011 10:52 AM
It wasn't on when this went down.
But SJ has looked at my stats several times before and all looks good.
Will be happy to if you think you can see something I don't.
03-30-2011 11:06 AM
OK, thanks. You know it's bad when I am frustrated enough to think of Cable!
When it does go out, it's usually between 34 and 39 seconds for some reason.
03-30-2011 11:18 AM
Looks perfect. No errors at all.
In fact, what happened to cause the hiccup is that the router rebooted. The time since last boot is only 50 minutes.
If you didn't reboot the router, and you didn't have a power flicker, then I'd say you have an RG that's going bad.
You might want to have them come out and replace it ... ask for a new 3801HGV.
03-30-2011 11:25 AM
No power outages or flickers, or reboots.
One other thought, the RG is plugged into a battery backup that ATT provided (all the early install problems here). They also added a 3-prong ground adapter to the RGs plug. Do you foresee any problems that setup might be causing?
03-30-2011 1:29 PM
Could be that the battery backup is having problems. Perhaps it's switching to battery for whatever reason, but during the transition it's causing the RG to lose power, which would reboot it.
You might try having the RG straight into the wall for a few days and see what happens.
03-30-2011 2:07 PM
OK, I'll need to make a plan for re-routing cords to another wall.
I haven't heard the beep on the backup (like when the power goes out), but anything is possible in this place!
Thanks for the help.
03-30-2011 7:47 PM - edited 03-30-2011 8:06 PM
Just posting an update (for proof of my case). I was not at my desk to see the RG, but TVs froze up; but I did have UVRT running. Only differences posted.
Round 2 happened before I could finish this post:
03-30-2011 7:57 PM
I'll tell them you said so. j/k!
No need to plug it in elsewhere, IMO; it's on the way out.
And you mentioned the newer model; I thought some techs said they were having troubles with them on coax installs?
03-30-2011 7:58 PM
No, the problem with the 3801HGV's was on FTTP installs, and I think that has been corrected in the latest firmware.
03-31-2011 9:31 AM - edited 03-31-2011 9:32 AM
Ever since getting a new RG (and both regular STB's and the DVR replaced and some new connectors) my RG reboots have practically vanished! I was getting 2-3 per day and now maybe 2 a month.
SJ had mentioned that the RG may be flipping to battery power from the battery backup. Does it not beep when it is on battery? Mine does.
I do not have U-Voice but have a battery back up. Tier 2 said that it is redundant, can cause problems, I do not need it and so on. The last inside tech said that i should leave it in place as it does have a filter to remove line noise and stabilize the AC. Is that correct?
Good luck, Spd.
Welcome to the internet boards! Check out our troubleshooting articles below and don’t forget to search the forums - your question may have been answered already!
Service acting up? Click here to troubleshoot now!
For DSL related issues. We highly recommend chatting with our teams to address this as quickly as possible.
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!