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Unhappy Kool-Aid Drinker


Unhappy Kool-Aid Drinker

I just happened to be working in my home office today, and watched the RG lose total sync twice within a 2-3 hr. period.


Only 1 HD channel on (direct Ethernet to RG) and using main desktop connected to RG.  No appliances running or lights on, just me and the sunlight doing my work.


This is getting REALLY tiresome!  And no telling how many times it's happening when I'm not here.  (No, I haven't looked at the logs yet.)


Rarely do I see total signal loss at night now (during those alleged nightly maint. hours), but it happens several times a week during the day.


Should I call Comcrap?  This is how bad it's getting!


Smiley Sad

Tags (1)
Message 1 of 24

Re: Unhappy Kool-Aid Drinker

Hey, fellow Texan! Do not despair.  Smiley Happy


Have you posted screenshots from the UVRT to see what might be going on?

Message 2 of 24

Re: Unhappy Kool-Aid Drinker

It wasn't on when this went down. Smiley Sad


But SJ has looked at my stats several times before and all looks good. Smiley Sad


Will be happy to if you think you can see something I don't. 

Message 3 of 24

Re: Unhappy Kool-Aid Drinker

Go ahead and post them, something may have changed.


Message 4 of 24

Re: Unhappy Kool-Aid Drinker

OK, thanks.  You know it's bad when I am frustrated enough to think of Cable! Smiley Mad


When it does go out, it's usually between 34 and 39 seconds for some reason.















Message 5 of 24
Accepted by topic author
Accepted by spd2demun
‎09-30-2015 1:39 AM

Re: Unhappy Kool-Aid Drinker

Looks perfect.  No errors at all.


In fact, what happened to cause the hiccup is that the router rebooted.  The time since last boot is only 50 minutes.


If you didn't reboot the router, and you didn't have a power flicker, then I'd say you have an RG that's going bad.


You might want to have them come out and replace it ... ask for a new 3801HGV.


Tags (1)
Message 6 of 24

Re: Unhappy Kool-Aid Drinker

No power outages or flickers, or reboots. Smiley Sad


One other thought, the RG is plugged into a battery backup that ATT provided (all the early install problems here).  They also added a 3-prong ground adapter to the RGs plug.  Do you foresee any problems that setup might be causing?

Message 7 of 24

Re: Unhappy Kool-Aid Drinker

Could be that the battery backup is having problems.  Perhaps it's switching to battery for whatever reason, but during the transition it's causing the RG to lose power, which would reboot it.


You might try having the RG straight into the wall for a few days and see what happens.


Message 8 of 24

Re: Unhappy Kool-Aid Drinker

OK, I'll need to make a plan for re-routing cords to another wall.


I haven't heard the beep on the backup (like when the power goes out), but anything is possible in this place! Smiley Wink


Thanks for the help.

Message 9 of 24

Re: Unhappy Kool-Aid Drinker

Just posting an update (for proof of my case). Smiley Wink  I was not at my desk to see the RG, but TVs froze up; but I did have UVRT running.  Only differences posted.










Round 2 happened before I could finish this post:





Message 10 of 24

Re: Unhappy Kool-Aid Drinker

Ya, it rebooted again.  Looking more and more like a bad RG.


Message 11 of 24

Re: Unhappy Kool-Aid Drinker

I'll tell them you said so. j/k! 


No need to plug it in elsewhere, IMO; it's on the way out. 


And you mentioned the newer model; I thought some techs said they were having troubles with them on coax installs?

Message 12 of 24

Re: Unhappy Kool-Aid Drinker

No, the problem with the 3801HGV's was on FTTP installs, and I think that has been corrected in the latest firmware.


Message 13 of 24

Re: Unhappy Kool-Aid Drinker

OK, I guess I'm always looking for a way to ditch the coax. Smiley Very Happy


Will let all know how it goes.

Message 14 of 24
ACE - Master

Re: Unhappy Kool-Aid Drinker

Ever since getting a new RG (and both regular STB's and the DVR replaced and some new connectors) my RG reboots have practically vanished!  I was getting 2-3 per day and now maybe 2 a month.  


SJ had mentioned that the RG may be flipping to battery power from the battery backup.  Does it not beep when it is on battery?  Mine does.


I do not have U-Voice but have a battery back up.  Tier 2 said that it is redundant, can cause problems, I do not need it and so on.  The last inside tech said that i should leave it in place as it does have a filter to remove line noise and stabilize the AC.  Is that correct?


Good luck, Spd.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 24
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