Unable to connect to ip cameras from remote location

I'm still stuck with the fact that your Phone's browser works, but your external PC's browser does not.  That just doesn't make sense.

Any protential issue I can think of with your setup should affect your 3G/4G connected phone the same way it affects your external PC.

I know, it doesn't make sense, and I'm not sure if it matters, but I'm not entering the asddresses into my phones browser. I enter them into an IP Camera App that I downloaded from the Google App, or Play Store. Then the app does the rest. The app is IP Cam Viewer basic. In the settings there is a test function where once I enter in all of the information I do a test to see if it can access the cam.

Okay, things I didn't ask from the beginning:

1) What, if any, error do you get from the web browser on your office PC when you try to connect to a camera?

2) Can you try opening a command box and typing:

TELNET  public-ip-address    port

And seeing if you get an error.  If so, what?  IF the error is that TELNET isn't a recognized command, you'll have to have windows install that feature.

3) Also, just for grins, in that same command box, see how far:

TRACERT   public-ip-address

gets you.

I'm glad you found the problem.  The number of difficult networking problems solved in a similar manner would astound you.  Those that admit the actual problem are few.

Thanks for letting us know.  Don't be a stranger to the forums.

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@RC54 wrote:

I've learned a lot about all kind of things just by reading through forums at what other people have already experienced. In fact, that's usually how I find the solutions to most of my problems. I've found that almost always somebody else has experienced the same or a similar problem which has been resolved, and from that I can gather the knowledge that I need to resolve my problem.

 

It really frustrates me when someone makes a post that they figured it out, but don't go on to explain what they figured out. So, I always try to explain the resolutions I find to my problems in hopes that it may help someone else. 😉

 

Thanks again...I'm sure I'll be around in here from time to time now that I am part of the uverse family.

 

RC

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Welcome to the Community RC54! It sounds like you'll be a great addition to our little family and I look forward to seeing more posts from you. 🙂

I had the same problem accessing my RG3600 remotely with a Foscam FI8921 until I added static IP with my provider. Spent way too much time researching forums and experimenting with settings before I decided to pay the extra $15/mo. I also use the built-in DDNS address on each camera (foscam.org) after having no luck getting no-ip or dyndns to work for me. I use IP Cam Viewer and LiveCam Pro apps on an Iphone and Ipad. Both work great.

Hopefully this will help someone get it done easier.

Hi what static ip-address you are taling about: LAN status IP address or WAN status IP address you are paying for.

Thanks,

Long

I contacted AT&T ConnecTech Service rep. yesterday. The tech named "Daryl Fernandez" said UVerse customers must subscribe to an additional service which costs $15/ month in order to be able to gain access to cameras from outside the house. Here is the chat transcript:

In your IP Camera configuration, go to Network, then to UPNP Setting and Turn ON the UPNP Port Forwarding (UPNP To Map Port).  By turning this On, then you can use your WAN or access your IP Camera via the internet using the WAN address.