12-08-2013 10:32 PM
I recently started having issues being able to communicate from the WiFi side of the network to the wired side of the network. This has worked in the past and now devices on the WiFi cannot communicate to the wired devices.
CASE 1: Wireless laptop attempting to access wired NAS
In this case, the laptop has IP address 192.168.1.92 (DHCP from router and wireless). The NAS has IP address 192.168.1.75 (DHCP from the router and wired directly to RG modem port). In the past, I could mount a share from the NAS onto the wireless laptop. Now, the laptop says it cannot find the server. If I attempt to PING the NAS from the laptop, the pings return that the host is unreachable. (DNS is working to resolve names, but the ping is not transferred.)
Furthermore, a wired PC on the wired network can map shares from the NAS with no problem.
A ping from the wired PC (192.168.1.68 DHCP) can be sent to the wireless PC no problem.
A ping from the wireless PC cannot be sent to the wired PC (host is unreachable).
CASE 2: Audio receiver on wired network with AirPlay capability is not visible to wireless AirPlay devices (iPhone or iPad)
Recently this used to work. I was able to use AirPlay from the iPhone to this receiver. Now, the iPhone doesn't see the receiver at all.
Any ideas? Anyone see something similar to this?
My UV gateway is a 3800HGV-B box.
Solved by: Go to Solution.
12-18-2013 8:46 AM
Starting with a simple troubleshooting, have you tried power cycling your wireless gateway?
Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.
12-18-2013 8:51 AM
I spent 2.5 hours on the phone with ConnectTech. Of course, the wireless gateway was rebooted.
In the end, the tech on the phone told me that there was nothing they could do to fix the problem.
I ended up buying a Netgear wireless router and use the gateway as a bridge.
12-19-2013 8:36 AM
12-19-2013 11:24 AM
Thanks for the suggestion, SomeJoe7777. I'll try it when I get home. I spent a very frustrating 30 minutes on the phone with UVerse tech support, and their answer was "call the printer manufacturer, it's a printer problem." This is after I carefully explained that any wireless device cannot connect (or even ping) any wired device, and vice versa.
12-19-2013 6:41 PM
I spent a very frustrating 30 minutes on the phone with UVerse tech support, and their answer was "call the printer manufacturer, it's a printer problem."
12-25-2013 10:01 AM
Welcome to the internet boards! Check out our troubleshooting articles below and don’t forget to search the forums - your question may have been answered already!
Service acting up? Click here to troubleshoot now!
For DSL related issues. We highly recommend chatting with our teams to address this as quickly as possible.