U-verse for BUSINESS? : 2Wire 3600HGV bridge mode? or another AT&T supported VDSL modem?

Teacher

U-verse for BUSINESS? : 2Wire 3600HGV bridge mode? or another AT&T supported VDSL modem?

[ Edited ]

I am having trouble properly configuring this AT&T 2Wire 3600HGV modem for my network. Maybe someone is aware of a different firmware for this product?

 

I am completely aware of how to setup the DMZ mode & router behind router setup in these boxes but that is NOT the point. (We have supported firewalled networked equipment working that has all the bells & whistles including QoS)

 

In the event of a factory reset of the AT&T 2Wire VDSL modem at this business, I want to properly insure the following business requirements are met:

- DHCP - OFF (at min, it appears you must leave one available?)

- WiFi - OFF (Yes this can be turned off, but bridging it always insured it was turned off in the past. ON is a security concern among just bad business i.e. conflict with other business WiFi, employees might see/use this non-content filtered WiFi, etc etc)

- & passing off internet service needs to be easy to another networked supported OUTSIDE of AT&T firewall. (I'm NOT asking for AT&T support on this, but in the bridge DSL world, this was EASY)

- if bridging this 2Wire is NOT an option, backing up the configuration settings would be a nice alternative but that is not available as well?

 

Bridging the old DSL modems always worked nicely but the 2Wire 3XXXHGV line appears to be the ONLY ones to support the AT&T VDSL Max Turbo speeds. 24Mbps down / 3 Mbps up which we use not only for normal business operations (credit cards, business email, web based training, etc) but this high speed is required to view onsite security video (3Mbps up) and offer customers FAST free WiFi!

 

AT&T U-Verse offers the right price, contract, speed, internet package & installers to properly handle our resturant locations company's data needs but I'm struggling with the their "business" support of this 2Wire VDSL modem product. We ONLY use the internet, no TV (not legally available for restaurants, yet). No Voip because POTS is our reliable backup. So it's just the internet service ...

 

For coverage on AT&T Uverse, we have over 50 locations lit up like a Christmas tree but sadly business support on this product is driving me nutz! Maybe because I now see this is listed under "Residential Gateway"? Is this AT&T 2Wire VDSL modem product not meant for business? Is anyone aware of another supported AT&T VDSL modem or a different 2Wire firmware available? Official AT&T support has me running in circles (AT&T U-verse support > AT&T Connecttech > AT&T Connecttech360 > AT&T U-verse support, rinse, repeat)  

 

help?

Message 1 of 636 (565,140 Views)
Expert

Re: U-verse for BUSINESS? : 2Wire 3600HGV bridge mode? or another AT&T supported VDSL modem?

[ Edited ]

dave1288 wrote:

I have a cisco (linksys) e1000 as the second router. I have turned off the dhcp on the e1000 so that it does not give out an address to the WHS2011 server box as I want to set a static IP for that box. The idea is to get a UPnP router for the WHS box to make it far far easier to use to get to it from the outside. I have got it to work but now the router gets a "outside" address that is 99.xxx.xxx.xxx. At that point the WHS box can not be seen on the "real" network 192.168.1.xxx. I need the "real" network to see the WHS box on the new network. Maybe not posible... thanks for your help.


 

Those are mutually exclusive, incompatible goals.

 

We need to step back here because you're jumping into configuration without being clear on what the end goal is.

 

You have a WHS 2011 server.  You want to "get to it" from the outside.  What does that mean?  What functions to you want to be able to get to from the outside?

 

Why does the 192.168.1.x network have to reach the WHS?  What's on the 192.168.1.x network?

 

Why is UPnP important?  What end purpose are you wanting that to serve?

 

In order to help you, I need to understand what you're trying to accomplish.  It's very unclear to me here what it is you're trying to do.

 

Message 61 of 636 (7,770 Views)
Voyager

Re: U-verse for BUSINESS? : 2Wire 3600HGV bridge mode? or another AT&T supported VDSL modem?

I assume when you say Linksys in my case you're referring to my NetGear router.  That's the issue here...I CAN'T get into the router settings. Do I need to just link my desktop PC and the router directly, change those settings, then switch the cables back again?

Message 62 of 636 (7,749 Views)
Expert

Re: U-verse for BUSINESS? : 2Wire 3600HGV bridge mode? or another AT&T supported VDSL modem?

NealB,

Sorry, yes, I meant NetGear. (There's several different conversations going here with various different routers).

Yes, connect your computer directly to the NetGear on one of the LAN ports, restart your computer to get an IP address in the NetGear's range, then log into it and make the proper changes.

After that, move your computer back to the original network connection.
Message 63 of 636 (7,731 Views)
Teacher

Re: U-verse for BUSINESS? : 2Wire 3600HGV bridge mode? or another AT&T supported VDSL modem?

Hi,

I am currently working on replacing my Dlink DIR-655 that I was using as a wireless access point instead of using the wireless from the gateway. That was working fine but I just bought a Linksys E4200 to get improved range and dual bands. I have tried to get the E4200 setup in a similar manner as the DIR655 but I can't seem to get it to keep broadcasting a wifi signal. Here are the settings I have set for the E4200:

 

 

 

 

This router is connected to a Netgear switch (GS108) and that switch is connected to another GS105 switch that is then connected to the gateway. This previous setup worked fine with the DIR655 and now I am puzzled as to why this isn't working. I have rebooted the gateway a couple of times but no luck. Do I have to do a hard reset?

Message 64 of 636 (7,624 Views)
Expert

Re: U-verse for BUSINESS? : 2Wire 3600HGV bridge mode? or another AT&T supported VDSL modem?

Since the IP address of your router is configured static, and your previous D-Link also had the 192.168.1.10 IP address, the RG has probably cached the MAC address of the previous D-Link router.

Change the IP address of the new Linksys to 192.168.1.11 instead and see if the RG sees that.
Message 65 of 636 (7,621 Views)

Re: U-verse for BUSINESS? : 2Wire 3600HGV bridge mode? or another AT&T supported VDSL modem?

Is it connected lan port to lan port, not wan port?

Message 66 of 636 (7,620 Views)
Teacher

Re: U-verse for BUSINESS? : 2Wire 3600HGV bridge mode? or another AT&T supported VDSL modem?

Yes it is connected lan port to lan port. The IP address for the old DIR655 was 192.168.1.1 so it should not be conflicting. Should I perform a hard reset on the gateway cause I do not see the router on the web interface for the gateway?

Message 67 of 636 (7,609 Views)
Expert

Re: U-verse for BUSINESS? : 2Wire 3600HGV bridge mode? or another AT&T supported VDSL modem?

One thing you can try before you factory reset the RG is to go into your new router and see if it has a ping/traceroute/diagnostic utility. If it does, ping the RG at 192.168.1.254.

If it doesn't or that doesn't work, go into the RG's diagnostic menu, it has a ping utility. From there, ping the new router at 192.168.1.10 (or 192.168.1.11, whichever you have it set at).

After the pings complete, wait about 1 minute and then see if the router appears in the RG's devices list.
Message 68 of 636 (7,604 Views)
Teacher

Re: U-verse for BUSINESS? : 2Wire 3600HGV bridge mode? or another AT&T supported VDSL modem?

I went ahead and did a factory reset. It seemed that at times the router would be broadcasting wifi but it never popped up on the gateway. Things seem to be working fine, just a hassle to have to do a factory reset and make the changes I had previously had. I assume I will have to do this each time I add something new to the network or could there be something up with my gateway?

Message 69 of 636 (7,592 Views)
Expert

Re: U-verse for BUSINESS? : 2Wire 3600HGV bridge mode? or another AT&T supported VDSL modem?

You should not need to factory reset to add something to the network. However, having said that, I have seen the 2Wire routers do flaky things sometimes that were only correctable by a factory reset.
Message 70 of 636 (7,587 Views)

Re: U-verse for BUSINESS? : 2Wire 3600HGV bridge mode? or another AT&T supported VDSL modem?

I would guess it was some sort of IP address issue.  You should not need a factory reset just to add another device.

Message 71 of 636 (7,612 Views)
Teacher

Re: U-verse for BUSINESS? : 2Wire 3600HGV bridge mode? or another AT&T supported VDSL modem?

Yeah I believed it to be some sort of IP address issue and the gateway not supplying a proper address to the router. I have had to factory reset the gateway before when I had one of my stbs swapped out. Things are working for now and hopefully they continue to work. I will report if I see any further issues. Thanks all.

Message 72 of 636 (7,608 Views)
Teacher

Re: U-verse for BUSINESS? : 2Wire 3600HGV bridge mode? or another AT&T supported VDSL modem?

Well things worked for part of the day but now it is back to not working. I can no longer get a wireless signal from the E4200. Funny thing is that I am able to ping the gateway from the router and ping the router from the gateway. The device shows up as an unknown in the gateway. Any more ideas as to what could be the issue? I'm pretty much getting to the point in returning this router cause I did not have this much issues when setting up the DIR655 and don't think the 'upgrade' is worth this trouble.

Message 73 of 636 (7,593 Views)

Re: U-verse for BUSINESS? : 2Wire 3600HGV bridge mode? or another AT&T supported VDSL modem?

Sounds like a plan.  Maybe you could swap it for a different brand that might work better.

Message 74 of 636 (7,584 Views)

Re: U-verse for BUSINESS? : 2Wire 3600HGV bridge mode? or another AT&T supported VDSL modem?

[ Edited ]

I have a CradlePoint MBR1000 that worked with almost no configuration changes.  I already had it setup with my previous Charter cable modem with my network configured to connnect two wireless laptops and my Droid and two Roku's connected wirelessly, as well as a wired printer and wired Slingbox.  When I switched to U-Verse, I connected my wired devices directly to the RG.  I also plugged the two Roku's into a DVR/STB.  To configure the CradlePoint router, I simply changed it's IP address and turned off it's DHCP.  I plugged it into one of the RG lan ports and everything worked flawlessly.  The only other thing I did was turn off the RG wireless signal.

Message 75 of 636 (7,583 Views)
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