03-16-2011 8:18 AM - edited 03-16-2011 8:59 AM
I am having trouble properly configuring this AT&T 2Wire 3600HGV modem for my network. Maybe someone is aware of a different firmware for this product?
I am completely aware of how to setup the DMZ mode & router behind router setup in these boxes but that is NOT the point. (We have supported firewalled networked equipment working that has all the bells & whistles including QoS)
In the event of a factory reset of the AT&T 2Wire VDSL modem at this business, I want to properly insure the following business requirements are met:
- DHCP - OFF (at min, it appears you must leave one available?)
- WiFi - OFF (Yes this can be turned off, but bridging it always insured it was turned off in the past. ON is a security concern among just bad business i.e. conflict with other business WiFi, employees might see/use this non-content filtered WiFi, etc etc)
- & passing off internet service needs to be easy to another networked supported OUTSIDE of AT&T firewall. (I'm NOT asking for AT&T support on this, but in the bridge DSL world, this was EASY)
- if bridging this 2Wire is NOT an option, backing up the configuration settings would be a nice alternative but that is not available as well?
Bridging the old DSL modems always worked nicely but the 2Wire 3XXXHGV line appears to be the ONLY ones to support the AT&T VDSL Max Turbo speeds. 24Mbps down / 3 Mbps up which we use not only for normal business operations (credit cards, business email, web based training, etc) but this high speed is required to view onsite security video (3Mbps up) and offer customers FAST free WiFi!
AT&T U-Verse offers the right price, contract, speed, internet package & installers to properly handle our resturant locations company's data needs but I'm struggling with the their "business" support of this 2Wire VDSL modem product. We ONLY use the internet, no TV (not legally available for restaurants, yet). No Voip because POTS is our reliable backup. So it's just the internet service ...
For coverage on AT&T Uverse, we have over 50 locations lit up like a Christmas tree but sadly business support on this product is driving me nutz! Maybe because I now see this is listed under "Residential Gateway"? Is this AT&T 2Wire VDSL modem product not meant for business? Is anyone aware of another supported AT&T VDSL modem or a different 2Wire firmware available? Official AT&T support has me running in circles (AT&T U-verse support > AT&T Connecttech > AT&T Connecttech360 > AT&T U-verse support, rinse, repeat)
Solved! Go to Solution.
01-29-2014 7:44 AM - edited 01-29-2014 7:45 AM
Thank you both for your responses. You both basically confirmed what I already suspected.
Do you agree that there is value in being able to utilize a secondary router to manage my internal network? I feel that the routing capabilities of the RG are limited and also has a substandard user interface.
If you agree that I should move forward with segrating the IPTV traffic from the rest of the network then it sounds like you are suggesting that I introduce one or many "Smart Switches" to the equation. You referenced the Netgear GS108. I looked it up and there is a GS108T that appears to be Managed. Is this what you are referring to?
01-29-2014 9:33 AM
The GS108T (T for tagging) allows you to create VLANs, and the packets will be tagged such that the VLAN can be carried through to another compatible switch who will respect the tagging and break packets back into their desired VLAN.
So here is an example:
Create VLAN1 for IPTV, and connect LAN port 1 from the RG to a VLAN1 port.
Create VLAN2 for Internet, and connect LAN port 2 fro the RG to a VLAN2 port.
Set one port so that it is in both VLAN1 and VLAN2.
Switch 2: (e.g. Bedroom)
Create VLAN1 for IPTV, and connect your DVR to a port in VLAN1
Create VLAN2 for Internet access, and connect your PC, TV and/or Bluray player to it
Set up one port in both VLAN's and connect it to the cable from switch 1.
Packets from both VLAN's flow between the switches on one cable, the respective switches take care of putting them on the right ports.
02-03-2014 5:30 PM - edited 02-03-2014 8:39 PM
Hi everyone looking for help...
I have the UVERSE i38HG 2WIRE router/modem combo. They also gave me a wireless access point which they insist I use. I am ok with networking and some of the basic tasks... however this seems to be stumping me. I had purchased my Belkin N600 wireless router about a month ago and just recently learned that I am not taking full advantage of it. The reason I had bought this is because the 2Wire brand doesn't offer the functions I want to take advantage of. I had called AT&T and they had turned off the wireless portion, so I now connect wirelessly to the N600 router. My issue is I need to use some port fowarding options as well as UPNP and would like to take full advantage of my router. I was informed that this is still being "blocked by the i38HG". Which lead me to do some research on bridging. I really would like some help with this as I am having a hard time following the steps mentioned on the first page.
With the new Playstation 4 users are able to remote play with the Playstation Vita from outside there network. Everything is set up and good to go between the PS4 and Vita except when it gets to the final stage it of connecting it fails. I beleive this is due to the port forwarding and my Belkin router not actually handling all these functions... I've read that even thought the router is working for my wireless if I don't bridge it, it doesnt matter if I make changes to these settings on the router they wont work. Looking for some help, please! If someone can help me with this whole bridging thing so my personal router controls everything that would be awesome.
I will be checking back frequently if someone that knows how to help either posts or sends me a message.
02-12-2014 10:09 PM
I have the 3800-HGVB RG and wanted to get a faster wireless network, so I bought a D-Link 826L dual band router, and set it up in AP mode. I tried doing it with the WAN port as a real router, but I was never able to get my firewall settings to open the needed ports correctly, so I gave up and went the other route, which I must say, went without a breeze and everything was connected perfectly. My firewall still works perfect and all my devices connect without any problem.
However... I made some tests and it turns out, streaming to an apple TV and to an android box, using XBMC, was way way faster with the wireless G network of the uverse RG, that with any of the two networks from the new DLink (2G and 5G). For instance, the time it took to start a movie using the uverse router was about 1 min 40 secs; and I was never able to get the same movie started with any of the other networks, in both devices sooner than 3 mins, sometimes more than that.
Do you have any idea why is that? The two routers are next to each other, and really not too far from the room with the TV, actually, the apple TV says the signal is excellent when I connect to either router. I tried different channels, different security methods, and other things, but nothing made it faster.
I wonder if somebody has any advice. Thanks very much.
02-18-2014 8:59 AM
I am hoping someone can help me with my current issue. I am trying to set up an Asus RT-N12 router as an access point. I have followed the instructions on post #13. I am trying to extend my wifi range and have the router hooked up to the wireless gateway through a switch. When I initially set up the router as an access point following the steps on post 13, everything works fine for a while. After approximately 30 min or so, I can no longer connect the the Asus router at all. My devices can see the asus router but I cannot connect to it. Does anyone know what may be causing this?
03-03-2014 7:57 PM
I set up a Netgear R6300 router behind a 2Wire 3800HGV-B AT&T RG using Post 2. It knocked out my TVs.
The ATT Tech (knowledgeable about router behind RG for a change!) found that the Netgear router assigned new IP addresses to the TV receivers causing them to lose communication. The Netgear forum (http://forum1.netgear.com/showthread.php?t=77885) had a reply that R6300 can only be used as AP behind ATT RG. Result: RG cannot be used as a bridge with this router. Has anyone else run into this situation?
BTW I changed the setup to using the router as a Wireless Access Point using post 13 and all is fine.
03-12-2014 12:31 PM
Hello, I'm hoping someone can help. I have AT&T u-verse (Internet, TV and phone) and I just bought an Asus RT-N66R router. I want to replace the wireless functionality of the RG with the more powerful wireless capabilities of the Asus. I plan to follow the instructions in post #13.
The question I have is around the last part, specifically around the SSID, encryption, password, etc. As I understand it, I must make the information on the Asus match that of the RG (SSID, etc). However, the part I'm confused about are two things:
Thanks for the help!!
03-12-2014 5:15 PM
03-24-2014 8:26 AM
Before asking my question, I'd just like to join those who have already thanked you for your excellent advice and info somejoe7777 !! And your movie quote and clip sig is amazing! (says the major movie lover)
Ok, after wrestling with my new AT&T Uverse 2wire 3600HGV for a week now, I'm still having some issues. I only subscribe to Internet service - no VOIP or STB/TV.
I have 3 routers besides the 2wire, two of which were simple APs, and after setting up the 2wire, I turned off DHCP on the primary router, set it's LAN IP as 192.168.1.1, and plugged it into the switched network via LAN port connected to the 2wire, thus making it yet another AP.
Restarted all the APs, including the 2wire, and the devices in my network. Things worked ok for a while, but after a day when I try to hit a website with one of my desktops, which was setup for DHCP, I got a Router behind Router page, which was strange as there were no devices serving as routers in my network except the 2wire. I clicked on the 'Resolve' button, and was told my desktop was now in DMZplus!!
I looked at my local IP and saw it was allocated a number within the range being handed out by the 2wire.
I re-set my desktop to use an unused static IP number, restarted, and could get to my LAN devices, including the 2wire, but when I tried to hit an outside web site, I now get this error:
"can't find the server at gateway.pace.com"
This is regardless of whether the URL is an FQDN or IP number, so I assume it's not simply a DNS issue.
The 2wire is set as it's default 192.168.1.254 address, which is what I've used as the gateway address for my static IP devices, all on the 192.168.1.x subnet.
I didn't have much luck googling the above error, so I hope y'all can help.
03-25-2014 6:03 AM
03-26-2014 8:33 AM
Make sure all of your units that you want set up as wireless access points are done according to this post:
Then make sure that each unit:
Make sure all computers are set to DHCP.
04-06-2014 2:39 PM
This was helpful to me as well. I followed all the steps and no longer have the double NAT issue. The problem is when I followed these steps, although I can connect to my router, I no longer can connect to the internet.
Here is what I am trying to do:
I have an ATT UVerse Modem/Cable Box. I also have an Airport Extreme Base Station with Time Capsule (the new one). I want to not use the ATT Uverse WiFi or settings at all and operate entirely on my own network setup through the Airport Extreme Base Station. I don't want the base station in bridge mode because I want to be able to have a guest network running on my Apple Router and that doesn't work when in bridge mode.
Here is what I have done:
I followed the steps of setting up routers WAN in DHCP mode. I then plugged into the ATT Uverse setup. I restarted the router. I went into the ATT network and went to settings - firewall - applications pinholes and dmz. I selected the Apple Airport under section 1. I clicked the DMZPlus button under section 2. I clicked save. I restarted the router and follwed the steps. I went back and unchecked stealth mode, block ping, strict UDP session control. I checked outbound protocol control except netbios. I unchecked netbios under inbound protocol control. I unchecked all the attack detection checkboxes. I clicked save.
Here is my problem:
Although I can now login to my router and guest network through the Apple Airport Extreme, it won't connect to the internet itself so I can surf the web. I can turn on my ATT router WiFi and that works online. But the Apple router despite being connected does not. I also can - while logged into the Apple router - put in the ATT network's IP address and login to check the ATT network settings. I also checked to see that it is connected to the internet and it says yes. But again, if logging onto wifi through the Apple Airport router in this setup I can not go online.
Help? Does anyone have an idea of why this is happening? Any other links to solutions that work better? Thank you.
05-15-2014 10:55 PM
05-18-2014 10:54 AM
I am planing on using the instructions in post 2 of this thread to set up an Asus RT-N66U behind my 2Wire 3801HGV. The 3801HGV provides internet and phone only. My RT-N66U has a default IP address of 192.168.1.1. Should I change it to 192.168.2.1 before I start the installation process? Secondly, has any of the settings in described in post 2 changed with the current 3801HGV with the latest firmware installed? Thanks!
Yes, change the LAN settings of your router to 192.168.2.1 before starting, this will avoid any interference later.
No, nothing has changed with the firmware updates on the 2Wire routers, the procedure should work as written.
05-22-2014 8:21 PM
Ok guys, I'm having a really hard time setting up my WDn900 behind my 2wire 3800HGV. Now ive been on three different forums and I feel like im getting different answers. I just want to use the wireless funtion from the wd to take advantage of the duel band wifi. id also like to plug in my Mybook to have a wireless drive my family can access within the home. Can this be done? is there a fools proof how-to someone can point me to?
Welcome to the internet boards! Check out our troubleshooting articles below and don’t forget to search the forums - your question may have been answered already!
Service acting up? Click here to troubleshoot now!
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!