U-verse for BUSINESS? : 2Wire 3600HGV bridge mode? or another AT&T supported VDSL modem?

Teacher

U-verse for BUSINESS? : 2Wire 3600HGV bridge mode? or another AT&T supported VDSL modem?

[ Edited ]

I am having trouble properly configuring this AT&T 2Wire 3600HGV modem for my network. Maybe someone is aware of a different firmware for this product?

 

I am completely aware of how to setup the DMZ mode & router behind router setup in these boxes but that is NOT the point. (We have supported firewalled networked equipment working that has all the bells & whistles including QoS)

 

In the event of a factory reset of the AT&T 2Wire VDSL modem at this business, I want to properly insure the following business requirements are met:

- DHCP - OFF (at min, it appears you must leave one available?)

- WiFi - OFF (Yes this can be turned off, but bridging it always insured it was turned off in the past. ON is a security concern among just bad business i.e. conflict with other business WiFi, employees might see/use this non-content filtered WiFi, etc etc)

- & passing off internet service needs to be easy to another networked supported OUTSIDE of AT&T firewall. (I'm NOT asking for AT&T support on this, but in the bridge DSL world, this was EASY)

- if bridging this 2Wire is NOT an option, backing up the configuration settings would be a nice alternative but that is not available as well?

 

Bridging the old DSL modems always worked nicely but the 2Wire 3XXXHGV line appears to be the ONLY ones to support the AT&T VDSL Max Turbo speeds. 24Mbps down / 3 Mbps up which we use not only for normal business operations (credit cards, business email, web based training, etc) but this high speed is required to view onsite security video (3Mbps up) and offer customers FAST free WiFi!

 

AT&T U-Verse offers the right price, contract, speed, internet package & installers to properly handle our resturant locations company's data needs but I'm struggling with the their "business" support of this 2Wire VDSL modem product. We ONLY use the internet, no TV (not legally available for restaurants, yet). No Voip because POTS is our reliable backup. So it's just the internet service ...

 

For coverage on AT&T Uverse, we have over 50 locations lit up like a Christmas tree but sadly business support on this product is driving me nutz! Maybe because I now see this is listed under "Residential Gateway"? Is this AT&T 2Wire VDSL modem product not meant for business? Is anyone aware of another supported AT&T VDSL modem or a different 2Wire firmware available? Official AT&T support has me running in circles (AT&T U-verse support > AT&T Connecttech > AT&T Connecttech360 > AT&T U-verse support, rinse, repeat)  

 

help?

Message 1 of 636 (566,296 Views)
Expert

Re: U-verse for BUSINESS? : 2Wire 3600HGV bridge mode? or another AT&T supported VDSL modem?

avp144,

 

Two (or more) separate Windows domains on the same network is fully supported by Microsoft.  No special IP configuration is required.  (With the exception that the domain controller and other standalone servers in the domain are normally assigned a static IP addresses).

 

Are you speaking of a different type of separation of the two computers?

 

 

Message 526 of 636 (3,058 Views)
Contributor

Re: U-verse for BUSINESS? : 2Wire 3600HGV bridge mode? or another AT&T supported VDSL modem?

[ Edited ]

SomeJoe7777 wrote:

So you are only interested in the wireless aspect of the router?

 

In that case, you do not want to follow these directions at all, since you do not need special routing functionality.  Instead, all you want is a wireless access point.

 

To do this, do the following:

 

1. Turn off DHCP on your router.

2. Change the link between the 2Wire router and your router to use the LAN ports on both ends.  (In other words, plug the cable from one of the LAN ports of the 2Wire to one of the LAN ports of your router.  Leave your router's WAN port empty).

3. Change the LAN IP address of your router to a static IP on the same subnet as the 2Wire router.  For example, if the 2Wire router is using 192.168.1.x, and the DHCP range is 192.168.1.64 - 192.168.1.253, set your router to 192.168.1.10.

4. If necessary, configure the wireless parameters on your router, such as SSID, encryption, pre-shared key, and MAC filtering.

 

Your wireless computers connected to your router will now be able to communicate with wired computers on the 2wire router since everything will be on the same subnet.

 



Hi SomeJoe7777,

 

I've read the directions in Post 2 and 13 (on page 1) a few times and I've even tried something very similar to this. I've also read other forums and posts that you've replied to wondering if one of them might be more applicable to my problem. I eventually got frustrated after many hours and put the secondary router back in the box and gave up.

 

My secondary is a Linksys. The options it has on the back are "Internet" and ports 1-4. Is the "internet" what your directions refer to as WAN? I also understand that I would still have to set up the router. It requires me to connect it to what would have been plugged into the tower of a computer except I don't have that, all my stuff is wireless. That being said I plugged the CAT5 into Port 1 on the 2WIRE. Then the directions say to connect the other end of the CAT5 from the previous direction into the "Internet" port on the Linksys. So now I had a CAT5 going between 2Wire Port 1 and Linksys "Internet". Then I plug in the DC power, so on and so on. After that, the directions CD Setup Wizard tried to verify that the router is connected. It never gets past that point. Just keep telling me it's not connected.

 

I did eventually decide to just skip that and move on. All of my devices could recognize it as a wireless option. I could connect to it except it didn't connect to the internet. The settings I changed on the 2Wire Setup was to accept router-behind-router and then I turned wireless off so that the two didn't interfere.

 

1. Is part of the way I connected everything the reason that I can't seem to connect to the internet?

2 If I was following your directions, would that be irrelevant because I would continue to connect WiFi with the 2Wire or would I be connected to the new router?

 

I would be more than willing to attempt the steps in 13 (I believe that is the one applicable to me) as I'm sure with your expertese it would work however it would all be to no avail if I cannot get the router set up, correct?

 

Thank you for your help.

Message 527 of 636 (3,087 Views)
Expert

Re: U-verse for BUSINESS? : 2Wire 3600HGV bridge mode? or another AT&T supported VDSL modem?

acsalinas,

What is the purpose of your Linksys router? If it's just to provide wireless (e.g. wireless that's better than the 2Wire because of extra range, "N" speeds, etc.), then follow post 13.

To configure your Linksys, you really need to be connected to it with a computer with a wired connection. This is only temporary, once the Linksys is configured, then you can remove the wired connection.
Message 528 of 636 (3,065 Views)
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Contributor

Re: U-verse for BUSINESS? : 2Wire 3600HGV bridge mode? or another AT&T supported VDSL modem?

Yes the purpose is for the extra range. The devices in my bedroom can't stream video.

 

I understand that connecting to the computer is temporary. One of the steps in the setup when it's connected to the computer is testing it. The test fails and it tells me to check that CAT5s to make sure they are completely connected. I was curious if it was failing because I had the input on the Linksys into the "Internet" port and needed to put it in a "LAN" port instead.

 

I did end up returning it and am ordering a different brand all together but the above confusion would still exist regardless of which router I purchase.

Message 529 of 636 (3,057 Views)
Expert

Re: U-verse for BUSINESS? : 2Wire 3600HGV bridge mode? or another AT&T supported VDSL modem?

For post 13, yes, the connection from 2Wire to your router will be LAN port to LAN port. The Internet (or WAN) port on your router will not be used.

Message 530 of 636 (3,045 Views)
Contributor

Re: U-verse for BUSINESS? : 2Wire 3600HGV bridge mode? or another AT&T supported VDSL modem?

I recently purchased a Western Digital MyCloud personal network storage device. It plugs directly into my 2Wire router. I have had nothing but trouble with it so far. I should be able to access it both on and off my network but I can't get remote access to work. Multiple calls to WD finally ended with them saying my router needs to have UPNP in order for it to work. ATT support tried to open up ports for port forwarding but it kept assigning public ip addresses and the remote connection failed. Will the two router technique described here fix that?

Message 531 of 636 (3,029 Views)
Expert

Re: U-verse for BUSINESS? : 2Wire 3600HGV bridge mode? or another AT&T supported VDSL modem?

If the WD MyCloud requires UPnP to operate, then yes, you need a second router, set up in accordance with post #2 in this thread, that supports UPnP, for it to work.

Message 532 of 636 (3,019 Views)
Teacher

Re: U-verse for BUSINESS? : 2Wire 3600HGV bridge mode? or another AT&T supported VDSL modem?

Thank you so much for your help.  Can you possibly help in another area. 

 

I set my my ASUS RT-N56U router as a AP via your instructions and it appears to be working ok.  Thank you so much for the article. 

 

The problem I'm having now is I can't get my wireless devices like Iphone and Ipad to recognize my wireless network printers using airprint.  I have two HP all in one printers and they are seen on the network but not on the wireless devices connected to the AP.  I set up my 2.4ghz and 5ghz networks with seperate names and passwords.  The were both working on Airprint at one time but aren't now and I can't figure out why?  The ipad and iphone are connecting to the router internet just fine.

 

Any help would be greatly appreciated

 

Bill

Message 533 of 636 (2,982 Views)
Expert

Re: U-verse for BUSINESS? : 2Wire 3600HGV bridge mode? or another AT&T supported VDSL modem?

I'm unfamiliar with the Asus RT-N56U router, but check its configuration and see if you have something called "wireless isolation" turned on. If so, turn it off. More routers are coming with this feature, it's a setting that prevents different wireless clients from talking to each other.

If you can't find that option, see if you can find any option that would prevent wireless clients from talking to other wireless clients, or a setting that would prevent clients connected via the two different wireless radios (2.4 GHz and 5 GHz) from talking to each other.

Message 534 of 636 (2,975 Views)
Teacher

Re: U-verse for BUSINESS? : 2Wire 3600HGV bridge mode? or another AT&T supported VDSL modem?

[ Edited ]

I checked and wireless isolation is turned off on both 2.4 and 5GHz networks.  Could having different  names and passwords be causing the issue?  I've been told they should be seperate?

Message 535 of 636 (2,961 Views)
Expert

Re: U-verse for BUSINESS? : 2Wire 3600HGV bridge mode? or another AT&T supported VDSL modem?

I do not know if different SSID names and passwords would cause that, but an easy way to find out would be to set the 5GHz radio to the same settings as the 2.4GHz radio and see what happens.
Message 536 of 636 (3,049 Views)
Contributor

Re: U-verse for BUSINESS? : 2Wire 3600HGV bridge mode? or another AT&T supported VDSL modem?

I'm getting a message stating error when I try to set up device as a DMZ. There is already another device (alarm pannel) set up. Can there be more than one DMZ attached to RG?

Message 537 of 636 (3,014 Views)
Expert

Re: U-verse for BUSINESS? : 2Wire 3600HGV bridge mode? or another AT&T supported VDSL modem?


miketeel wrote:

I'm getting a message stating error when I try to set up device as a DMZ. There is already another device (alarm pannel) set up. Can there be more than one DMZ attached to RG?


 

No, not unless you have purchased a block of static IP addresses.

 

If your alarm panel is already set up as the DMZPlus device, then you would have to unconfigure it as the DMZPlus device before you could configure an Internet router as the DMZPlus device.  However, there is probably a very good reason that your alarm panel is already set up as the DMZPlus device, thus I would recommend you research and find out why the alarm panel is configured like that before you change it.  If you unconfigure it as the DMZPlus device, it is likely that some functionality with the alarm panel will stop working.

 

 

Message 538 of 636 (3,005 Views)
Contributor

Re: U-verse for BUSINESS? : 2Wire 3600HGV bridge mode? or another AT&T supported VDSL modem?

Joe,

 

I have a Netgear D6200 and just signed on with AT&T U-Verse. They installed a 5031NV modem. I would like to work through your post but I can't get the AT&T modem to even recognize my Netgear modem. When I connect the two routers, I plug the network cable into the Internet jack on the back of the D6200 and into one of the LAN connections on the back of the AT&T router, but when I look for the router from within the AT&T modem I can't find it.  I log into the AT&T modem and go to settings, firewall, applications, pinholes and DMZ, and I can't find the Netgear router. Any suggestions.

 

GS

Message 539 of 636 (2,937 Views)
Expert

Re: U-verse for BUSINESS? : 2Wire 3600HGV bridge mode? or another AT&T supported VDSL modem?

Log into the NetGear D6200 router, and make sure the Internet connection type is set for DHCP. If it's set to something else, like PPPoE, then the D6200 will not request an address from the 5031NV, and then the 5031NV won't know it's there.
Message 540 of 636 (2,913 Views)