03-16-2011 8:18 AM - edited 03-16-2011 8:59 AM
I am having trouble properly configuring this AT&T 2Wire 3600HGV modem for my network. Maybe someone is aware of a different firmware for this product?
I am completely aware of how to setup the DMZ mode & router behind router setup in these boxes but that is NOT the point. (We have supported firewalled networked equipment working that has all the bells & whistles including QoS)
In the event of a factory reset of the AT&T 2Wire VDSL modem at this business, I want to properly insure the following business requirements are met:
- DHCP - OFF (at min, it appears you must leave one available?)
- WiFi - OFF (Yes this can be turned off, but bridging it always insured it was turned off in the past. ON is a security concern among just bad business i.e. conflict with other business WiFi, employees might see/use this non-content filtered WiFi, etc etc)
- & passing off internet service needs to be easy to another networked supported OUTSIDE of AT&T firewall. (I'm NOT asking for AT&T support on this, but in the bridge DSL world, this was EASY)
- if bridging this 2Wire is NOT an option, backing up the configuration settings would be a nice alternative but that is not available as well?
Bridging the old DSL modems always worked nicely but the 2Wire 3XXXHGV line appears to be the ONLY ones to support the AT&T VDSL Max Turbo speeds. 24Mbps down / 3 Mbps up which we use not only for normal business operations (credit cards, business email, web based training, etc) but this high speed is required to view onsite security video (3Mbps up) and offer customers FAST free WiFi!
AT&T U-Verse offers the right price, contract, speed, internet package & installers to properly handle our resturant locations company's data needs but I'm struggling with the their "business" support of this 2Wire VDSL modem product. We ONLY use the internet, no TV (not legally available for restaurants, yet). No Voip because POTS is our reliable backup. So it's just the internet service ...
For coverage on AT&T Uverse, we have over 50 locations lit up like a Christmas tree but sadly business support on this product is driving me nutz! Maybe because I now see this is listed under "Residential Gateway"? Is this AT&T 2Wire VDSL modem product not meant for business? Is anyone aware of another supported AT&T VDSL modem or a different 2Wire firmware available? Official AT&T support has me running in circles (AT&T U-verse support > AT&T Connecttech > AT&T Connecttech360 > AT&T U-verse support, rinse, repeat)
Solved! Go to Solution.
08-19-2013 4:03 AM
08-19-2013 11:15 AM
08-19-2013 12:53 PM
08-19-2013 2:59 PM
08-19-2013 6:08 PM
08-19-2013 7:34 PM
08-20-2013 4:23 AM
08-20-2013 2:03 PM
08-20-2013 6:47 PM
08-27-2013 5:06 PM
This also seems to work for AT&T's latest abomination, the Pace 5031NV. Our router is a Sonicwall TZ200W, but Joe's instructions were so good that I got connected on the first try. I've thanked him before, but this time: WHATEVER THEY'RE PAYING JOE IS NOT ENOUGH!!!
Thanks again, Joe,
08-28-2013 7:25 PM
... WHATEVER THEY'RE PAYING JOE IS NOT ENOUGH!!!
Ain't that the truth. But they don't pay him. Except in mythical steak knives.
08-31-2013 3:36 PM
Thanks for all the help provided in this post. It got me much further than I was able to on my own.
Moved from Boston (Verizon Fios) to San Antonio (AT&T UVerse)
Upgraded my router to EA6500 Smart Wi-Fi router so I could use their little wireless->lan devices to get internet to rooms without wireless and not run wires throughout the entire new house we bought.
Followed your instructions on the 2nd post and everything works. It all worked initially just fine by running the linksys wizard as well.
Ok long story short, I can't get my actual ip address forwarded with either setup so far. Everything is working, internet/lan, etc. No matter how I forward the port 80 though I can't connect to my web server using my actual ip address (from phone on 3G as a real test). I can access it typing in the local ip (I used range 192.168.100.1-so it was 192.168.100.52). That connects fine.
I forwarded that to port 80 on the linksys to that ip in order to access it from outside my netowrk, but no luck. My setup is currently setup still using your instructions on the 2nd post down. What could I be doing wrong? Thanks again for the help.
08-31-2013 5:16 PM
08-31-2013 7:03 PM
I followed a tutorial to forward port 80 to the correct IP (for my specific router since it is new to me EA6500)
The linksys page does indeed have my internet IP as my "whatismyip" address lol
I will test the web server coming directly from the AT&T modem I think next. The windows firewall is off for the webserver so don't think thats it. Maybe there is a webserver setting that I need to change for my new internet provider that I am forgetting? It worked before w/my old ISP and different router, so its kinda confusing me lol. Thanks for the help, anything else you can think of to try I will give it my best shot.
08-31-2013 7:11 PM - edited 09-01-2013 5:16 AM
Added note from some tests. I did a port forwarding check tester from a google search. It says my port 80 is open already. I even disabled it from the linksys and it still says its open lol. Then just for the heck of it checked another random port and it was closed. Went over to the linksys and opened it and nothing, website still says its closed. Seems like I still have something screwed up w/the routers.
And one more test with even more confusing results.
So if I open and close 3389 (remote desktop) it shows on this port forwarding tester that it is open/closed when it is supposed to.
Now if I open a port for Minecraft 25565 it says closed no matter what.
Lastly port 80 shows as open even when not forwarded, yet I can't connect to me real IP address from even another computer on my network. The other compters on the network can connect to it with it's local ip address though... My brain is about to explode lol...
Ok so I unplugged the linksys, plugged directly in to the UVerse router. Forwarded the port 80 & it worked first try. I can connect to my IP and domain name now from my phone on 3G. Going to reset the linksys and try again using your tutorial and see if that helps. At least I know my server is setup correctly now and that it is indeed a router configuration error. Really need that linksys to be the main router though for parental controls and my wireless to lan boxes setup...
Welcome to the internet boards! Check out our troubleshooting articles below and don’t forget to search the forums - your question may have been answered already!
Service acting up? Click here to troubleshoot now!