03-16-2011 8:18 AM - edited 03-16-2011 8:59 AM
I am having trouble properly configuring this AT&T 2Wire 3600HGV modem for my network. Maybe someone is aware of a different firmware for this product?
I am completely aware of how to setup the DMZ mode & router behind router setup in these boxes but that is NOT the point. (We have supported firewalled networked equipment working that has all the bells & whistles including QoS)
In the event of a factory reset of the AT&T 2Wire VDSL modem at this business, I want to properly insure the following business requirements are met:
- DHCP - OFF (at min, it appears you must leave one available?)
- WiFi - OFF (Yes this can be turned off, but bridging it always insured it was turned off in the past. ON is a security concern among just bad business i.e. conflict with other business WiFi, employees might see/use this non-content filtered WiFi, etc etc)
- & passing off internet service needs to be easy to another networked supported OUTSIDE of AT&T firewall. (I'm NOT asking for AT&T support on this, but in the bridge DSL world, this was EASY)
- if bridging this 2Wire is NOT an option, backing up the configuration settings would be a nice alternative but that is not available as well?
Bridging the old DSL modems always worked nicely but the 2Wire 3XXXHGV line appears to be the ONLY ones to support the AT&T VDSL Max Turbo speeds. 24Mbps down / 3 Mbps up which we use not only for normal business operations (credit cards, business email, web based training, etc) but this high speed is required to view onsite security video (3Mbps up) and offer customers FAST free WiFi!
AT&T U-Verse offers the right price, contract, speed, internet package & installers to properly handle our resturant locations company's data needs but I'm struggling with the their "business" support of this 2Wire VDSL modem product. We ONLY use the internet, no TV (not legally available for restaurants, yet). No Voip because POTS is our reliable backup. So it's just the internet service ...
For coverage on AT&T Uverse, we have over 50 locations lit up like a Christmas tree but sadly business support on this product is driving me nutz! Maybe because I now see this is listed under "Residential Gateway"? Is this AT&T 2Wire VDSL modem product not meant for business? Is anyone aware of another supported AT&T VDSL modem or a different 2Wire firmware available? Official AT&T support has me running in circles (AT&T U-verse support > AT&T Connecttech > AT&T Connecttech360 > AT&T U-verse support, rinse, repeat)
Solved! Go to Solution.
04-27-2013 1:32 PM
I think I may have been trying to do too many things at once. I ran through the whole thing again very carefully and it worked this time. Was gonna come back and delete my post but you beat me to it
Thanks for the info.
05-09-2013 2:27 PM
I have read 98% of this thread, but can't find a solution to my problem. Or else I'm just blinded and can't see it. Anyway, I have very simple problem:
Originally, our small office system consisted of a Netgear DGND3300-V2 base station router connected to ATT DSL Internet in an office in one building (bldg #1). We had 2 ethernet devices connected to that router plus some wireless devices. In another buidling (bldg #2), we had a Netgear WNR2000-V2 running as a repeater, because wireless access to the RG in that building was insufficient. The NR2000 repeater connected with the base station wirelessly - there is no direct connection between the two. We have a couple computers in bldg #2 connected to the repeater wirelessly and a couple ethernet devices connected to that unit in the same bldg. We used different SSID's for each router. WEP security was used.
The base address of the RG was 192.168.0.1, with DHCP using the range 192.168.0.100-254. The Repeater's address was manually set at 192.168.0.30. All computers could be set to access the internet or each other's file.All this worked flawlessly until the secretary upgraded to ATT U--Verse and they installed a 2-Wire 3800HGV RG blindly without my knowledge and without regard to any other devices that might be on the network. Obviously, everything came to a screeching halt and since I was in the hospital having surgery, a nightmare ensued!
Anyway, very simply, I want to get the 2-Wire RG to work in the same fashion as the original base station router set up, but keeping the Netgear WNR-2000 repeater. This is almost identical to Joe's original post on this thread, with the exception that the routers do NOT have a direct connection with each other (just wirelessly). We can change all IP addresses to whatever the recommendation turns out to be.
Can you help?
05-11-2013 2:53 PM
05-12-2013 11:23 AM
Hello Joe, I'm following your instruction in post #2 to set up my Linksys E2000, but the RG doesn't see my router, and won't issue it an IP Address via DHCP. I had it set up and working perfectly on a previous RG that was replaced by AT&T due to hardware failure, and had the same problem originally, I just can't remember for the life of me what I had to change to get it connected the first time.
Any help is much appreciated!
05-14-2013 10:06 AM
Hey there Joe,
Are you saying that AT&T continues to ignore this issue?
IMO, AT&T does continue to ignore this whole issue BTW.
My reasoning; when setting up my Uverse package (very recently) the tech ignored my Apple Extreme router
(which had been working without flaw with my DSL IPS) and setup the RG for/with the Uverse system and things have NOT been the same since.
As for your (above my pay grade) procedure to get my internet on line without having to re-boot every time (what?).
I freely admit, I'm not the sharpest knife in the box when dealing with someting that was reputed to be included in the Uverse (ISP) package, which was (IMO) a VERY big selling point for this product.
BOTTOM LINE: if this issue has a solution (and you note that it does), why are not the installion crew's dealing with this when coming through my door?
NOTE; Once things get on line, other than manually having to access the net, I have NO other issues..
05-14-2013 8:14 PM
You may have to reset your Linksys E2000 to factory defaults. It might be remembering the old RG.
05-15-2013 6:48 PM
Thanks for getting back, Joe. I reset my E2000, but still experiencing the same results. It won't grab an IP Address from the RG and doesn't show up anywhere in the LAN settings of the RG, I've tried multiple 192.168.1.xx and 192.168.2.xx LAN configurations on my Linksys but the results don't change. Wierd thing is, I can see packets being sent and received on the RG port that my linksys is plugged into. Thinking about factory resetting the RG, but I'm not sure of the ramifications of that.
05-15-2013 8:04 PM
05-16-2013 5:39 PM
I confirmed all that again, Joe. I'm beginning to wonder if it's time to upgrade. Any last ditch troubleshooting steps before I retire the E2000? In any event, I appreciate you taking the time to reply.
05-16-2013 6:50 PM
05-19-2013 2:56 PM - edited 05-19-2013 2:59 PM
Joe, thanks for your insight and advice. I purchased the Netgear R6300 today and while trying to configure ran into the same issue. It didn't exist according to the RG. The only cable I hadn't verified was the ethernet jumper going from the RG to the horizontal cable coming from my router becuase I watched the ATT technician take it out of the bag and install it for me. Yeah, it was bad, I replaced that cable and everything came to life, which means most likely my Linksys E2000 is just fine, however I like the manual configuration and GUI interface so much better with the Netgear I'll probably just keep it. Thanks again, sorry to take up your time with a bad cable issue, but I thought I had ruled out all the easy stuff before I posted. Geesh.
I do have one last question though, we signed up for 18 Mgb internet and the 2wire speed test says we're averaging 2.5 Mgb download speeds- any thoughts on that?
05-19-2013 5:43 PM
05-20-2013 8:13 AM
AT&T should fire all of their foreign national Tech Reps and hire you and many clones of you to quickly and efficiently address basic concerns like setting up parental controls on a Uverse internet account. I ask, why do we have to purchase a second router, go through all of the technical genuflections to bridge to the routers,just to achieve a very basic and fundamental requirement of establishing internet service at home? Even businesses lock down their internet access to avoid security breaches and internet abuse. If this is what it takes, the short answer to my question is jettison the Uverse router completely and just follow the KISS principle.
I wish someone at AT&T Executive Management would read some of these painful threads.
05-30-2013 10:05 PM
Ok, SomeJoe. I've read about 2/3rds of this thread and I can't seem to find out where I'm going wrong. I've got an ASUS wireless router I'm trying to do this with. I do everything you posted then I run an ethernet cable to the main STB and I get about 30 seconds of tv then it just stops. I change the channel and I get the same thing. About 30 seconds of feed then it turns into a still. I'm hoping you can help me with this before I send this router through the window
I'm not as well versed in networking but there's quite a bit of settings to tweak on this router so I'm sure there's a fix if you can point me to it. Thanks in advance.
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