U-verse for BUSINESS? : 2Wire 3600HGV bridge mode? or another AT&T supported VDSL modem?

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U-verse for BUSINESS? : 2Wire 3600HGV bridge mode? or another AT&T supported VDSL modem?

[ Edited ]

I am having trouble properly configuring this AT&T 2Wire 3600HGV modem for my network. Maybe someone is aware of a different firmware for this product?

 

I am completely aware of how to setup the DMZ mode & router behind router setup in these boxes but that is NOT the point. (We have supported firewalled networked equipment working that has all the bells & whistles including QoS)

 

In the event of a factory reset of the AT&T 2Wire VDSL modem at this business, I want to properly insure the following business requirements are met:

- DHCP - OFF (at min, it appears you must leave one available?)

- WiFi - OFF (Yes this can be turned off, but bridging it always insured it was turned off in the past. ON is a security concern among just bad business i.e. conflict with other business WiFi, employees might see/use this non-content filtered WiFi, etc etc)

- & passing off internet service needs to be easy to another networked supported OUTSIDE of AT&T firewall. (I'm NOT asking for AT&T support on this, but in the bridge DSL world, this was EASY)

- if bridging this 2Wire is NOT an option, backing up the configuration settings would be a nice alternative but that is not available as well?

 

Bridging the old DSL modems always worked nicely but the 2Wire 3XXXHGV line appears to be the ONLY ones to support the AT&T VDSL Max Turbo speeds. 24Mbps down / 3 Mbps up which we use not only for normal business operations (credit cards, business email, web based training, etc) but this high speed is required to view onsite security video (3Mbps up) and offer customers FAST free WiFi!

 

AT&T U-Verse offers the right price, contract, speed, internet package & installers to properly handle our resturant locations company's data needs but I'm struggling with the their "business" support of this 2Wire VDSL modem product. We ONLY use the internet, no TV (not legally available for restaurants, yet). No Voip because POTS is our reliable backup. So it's just the internet service ...

 

For coverage on AT&T Uverse, we have over 50 locations lit up like a Christmas tree but sadly business support on this product is driving me nutz! Maybe because I now see this is listed under "Residential Gateway"? Is this AT&T 2Wire VDSL modem product not meant for business? Is anyone aware of another supported AT&T VDSL modem or a different 2Wire firmware available? Official AT&T support has me running in circles (AT&T U-verse support > AT&T Connecttech > AT&T Connecttech360 > AT&T U-verse support, rinse, repeat)  

 

help?

Message 1 of 636 (565,077 Views)
Expert

Re: U-verse for BUSINESS? : 2Wire 3801

Well, if you have no wireless connectivity at layer 2, then you have to fix that first. You either have mismatched wireless config parameters on the Linksys and the cameras (SSID, encryption type, encryption password), or you have MAC address filtering in place.
Message 271 of 636 (4,772 Views)
Mentor

Re: U-verse for BUSINESS? : 2Wire 3801

Will look into it. 

 

But I have changed no parameters since changing from comcast to uverse, so am quick to blame uverse (I understand there are other issues, but was hoping it wouldn't be so difficult).

Also, everything is finicky.  What I mean is: frequently, we put on a tv and there will be no picture (get info but no picture); frequently there will be nothing and I have to reboot the uverse dvr (happened today - unable to acccess payperview until I reset the box); I just came to check this forum and the router was no longer able to give me internet access so I had to re-connect to the 2WireXXX network.

 

Thanks again.

Message 272 of 636 (4,761 Views)
Expert

Re: U-verse for BUSINESS? : 2Wire 3801

If your cameras cannot connect to your Linksys router, there is no part of that connection that has anything to do with U-Verse. It is an isolated system.
Message 273 of 636 (4,758 Views)
Mentor

Re: U-verse for BUSINESS? : 2Wire 3801

Was my thought exactly.  Althought, cant understand why I can access via the external IP and not the internal.

Message 274 of 636 (4,755 Views)
Expert

Re: U-verse for BUSINESS? : 2Wire 3801

It would be helpful if you give a complete, detailed description of how everything is connected together. Much of what you're saying simply does not make sense unless there are broken wires someplace. How can a computer plugged into the LAN port of the Linksys not be able to communicate with it? That is not really possible.
Message 275 of 636 (4,754 Views)

Re: U-verse for BUSINESS? : 2Wire 3801


SomeJoe7777 wrote:
It would be helpful if you give a complete, detailed description of how everything is connected together. Much of what you're saying simply does not make sense unless there are broken wires someplace. How can a computer plugged into the LAN port of the Linksys not be able to communicate with it? That is not really possible.

That's what it's starting to sound like to me as well. Possibly LAN to LAN between routers, instead of LAN to WAN (conflicting DHCP).

Don't know if the OP is aware that the STBs need to be connected to the RG. If they're connected to the Linksys, that could cause the DVR issues or if they're getting DHCP from Linksys.

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
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“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                              

Message 276 of 636 (4,722 Views)
Mentor

Re: U-verse for BUSINESS? : 2Wire 3801

All the STB's are connected to the RG.

 

But, I started thinking the same thing re: connections.  Re-checked tonight. 

 

I have an ethernet cable connected from one of the 4 network outputs of the RG to the single internet in of the Linksys (same input I had from the cable modem when I had Comcast).  I have one of the 4 outputs from the router connected to switch (8 jacks); one goes to an office and an imac; one goes to a second switch with direct individual connections to a server, stereo receiver and bluray player.

 

I will work on a wiring diagram to send.

 

Just checked again.  Can ping 192.168.1.11.  This camera is assigned to port 81.  Cannot get to it via URL 192.168.1.11.  Cannot get to it via 192.168.1.1:81.  Can get to it via mydomainname.com:81

 

 

Message 277 of 636 (4,698 Views)
Expert

Re: U-verse for BUSINESS? : 2Wire 3801


Jamienjeff wrote:

Just checked again.  Can ping 192.168.1.11.  This camera is assigned to port 81.  Cannot get to it via URL 192.168.1.11.  Cannot get to it via 192.168.1.1:81.  Can get to it via mydomainname.com:81


From what computer, and what is it's IP?  What port is this computer plugged into, and on what device?  What port is this camera plugged into and on what device?  We're never going to get anywhere unless you start providing pertinent information and stop attempting to go all over the place with the troubleshooting.  There is a process and procedure here.  We have to establish internal connectivity first before we can get anything done with the routing.

 

"I can't get to it" is not helping you and it's not helping us.

 

Message 278 of 636 (4,695 Views)

Re: U-verse for BUSINESS? : 2Wire 3801


Jamienjeff wrote:

All the STB's are connected to the RG.

 

But, I started thinking the same thing re: connections.  Re-checked tonight. 

 

I have an ethernet cable connected from one of the 4 network outputs of the RG to the single internet in of the Linksys (same input I had from the cable modem when I had Comcast).  I have one of the 4 outputs from the router connected to switch (8 jacks); one goes to an office and an imac; one goes to a second switch with direct individual connections to a server, stereo receiver and bluray player.

 

I will work on a wiring diagram to send.

 

Just checked again.  Can ping 192.168.1.11.  This camera is assigned to port 81.  Cannot get to it via URL 192.168.1.11.  Cannot get to it via 192.168.1.1:81.  Can get to it via mydomainname.com:81

 

 



I think the main problem is, we're still fighting the subnet battle. Factory reset the RG, go change your static IPs to the 192.168.2.* subnet, follow the steps in this thread for router behind router. Then if there are still connection issues we're all working from the same page.

 

When you come up with a network map include the type of switches (unmanaged, managed, PoE, etc.).

 

Your basic map should be:

 

RG------------>Your Router------------>Everything Else (cameras, computers, blueray, switches, etc.)

RG------------>STBs

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                              

Message 279 of 636 (4,684 Views)
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Mentor

Re: U-verse for BUSINESS? : 2Wire 3801

Thanks ComputerJoe and SomeJoe. 

 

Will be silent as I create a network diagram to better describe my network configuration. 

 

You did mention that I should put my router on 192.168.2.x. Currently, I have the RG set to the 172.16.0.x option, and the router to 192.168.1.1. Do you think this is part of the issue?

Message 280 of 636 (4,654 Views)
Expert

Re: U-verse for BUSINESS? : 2Wire 3801

Several different IP configurations will work, but we need to see how you currently have everything set up so that we can then find the problem(s).
Message 281 of 636 (4,650 Views)

Re: U-verse for BUSINESS? : 2Wire 3600HGV bridge mode? or another AT&T supported VDSL modem?

I tried searching for the answer, but either it was beyond my understanding or I just could not find the information.

 

I have a 3801HGV and I am looking to "bridge" it to an Asus RT-N56U dual band router. Obviously, it will not be a full bridge, but close enough (according to what I have read). My question is, will the new router have control of the traffic shaping or will that still be under the 2wire gateway? I am not knowledgable enough with wireless/internet terms and uses to know if this will work, but it was my understanding that QoS from the Asus would be superior to what is used on the 2wire. Would this be true or should I just use the Asus as an access point for the dual band frequencies?

 

My main applications are gaming, watching HD videos, and sometimes torrenting.

Message 282 of 636 (4,575 Views)
Expert

Re: U-verse for BUSINESS? : 2Wire 3600HGV bridge mode? or another AT&T supported VDSL modem?

If you set up router-behind-router, your router (your Asus) will have full control of QOS within the limits of the Internet package that you've purchased.
Message 283 of 636 (4,573 Views)

Re: U-verse for BUSINESS? : 2Wire 3600HGV bridge mode? or another AT&T supported VDSL modem?

[ Edited ]

SomeJoe7777 wrote:

So you are only interested in the wireless aspect of the router?

 

In that case, you do not want to follow these directions at all, since you do not need special routing functionality.  Instead, all you want is a wireless access point.

 

To do this, do the following:

 

1. Turn off DHCP on your router.

2. Change the link between the 2Wire router and your router to use the LAN ports on both ends.  (In other words, plug the cable from one of the LAN ports of the 2Wire to one of the LAN ports of your router.  Leave your router's WAN port empty).

3. Change the LAN IP address of your router to a static IP on the same subnet as the 2Wire router.  For example, if the 2Wire router is using 192.168.1.x, and the DHCP range is 192.168.1.64 - 192.168.1.253, set your router to 192.168.1.10.

4. If necessary, configure the wireless parameters on your router, such as SSID, encryption, pre-shared key, and MAC filtering.

 

Your wireless computers connected to your router will now be able to communicate with wired computers on the 2wire router since everything will be on the same subnet.

 


So I don't need to turn off the wireless functionality in the RG (is this even possible)? What's keeping the wireless devices from connecting to the RG if wireless is enabled on both? 

 

Thanks

Message 284 of 636 (4,292 Views)
Expert

Re: U-verse for BUSINESS? : 2Wire 3600HGV bridge mode? or another AT&T supported VDSL modem?

Some people want their own wireless access point to augment the coverage provided by the RG (for example, to increase signal strength in a large house -- the RG downstairs and their own router upstairs).

Other people want to completely replace the RG's wireless with their own wireless router.

If you want to do the former, then don't turn off wireless on the RG.

If you want to do the latter, then yes, you can turn off wireless on the RG using the web interface.
Message 285 of 636 (4,285 Views)
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