Treo600user's profile

Teacher

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3 Messages

Wednesday, March 16th, 2011 3:18 PM

U-verse for BUSINESS? : 2Wire 3600HGV bridge mode? or another AT&T supported VDSL modem?

I am having trouble properly configuring this AT&T 2Wire 3600HGV modem for my network. Maybe someone is aware of a different firmware for this product?

 

I am completely aware of how to setup the DMZ mode & router behind router setup in these boxes but that is NOT the point. (We have supported firewalled networked equipment working that has all the bells & whistles including QoS)

 

In the event of a factory reset of the AT&T 2Wire VDSL modem at this business, I want to properly insure the following business requirements are met:

- DHCP - OFF (at min, it appears you must leave one available?)

- WiFi - OFF (Yes this can be turned off, but bridging it always insured it was turned off in the past. ON is a security concern among just bad business i.e. conflict with other business WiFi, employees might see/use this non-content filtered WiFi, etc etc)

- & passing off internet service needs to be easy to another networked supported OUTSIDE of AT&T firewall. (I'm NOT asking for AT&T support on this, but in the bridge DSL world, this was EASY)

- if bridging this 2Wire is NOT an option, backing up the configuration settings would be a nice alternative but that is not available as well?

 

Bridging the old DSL modems always worked nicely but the 2Wire 3XXXHGV line appears to be the ONLY ones to support the AT&T VDSL Max Turbo speeds. 24Mbps down / 3 Mbps up which we use not only for normal business operations (credit cards, business email, web based training, etc) but this high speed is required to view onsite security video (3Mbps up) and offer customers FAST free WiFi!

 

AT&T U-Verse offers the right price, contract, speed, internet package & installers to properly handle our resturant locations company's data needs but I'm struggling with the their "business" support of this 2Wire VDSL modem product. We ONLY use the internet, no TV (not legally available for restaurants, yet). No Voip because POTS is our reliable backup. So it's just the internet service ...

 

For coverage on AT&T Uverse, we have over 50 locations lit up like a Christmas tree but sadly business support on this product is driving me nutz! Maybe because I now see this is listed under "Residential Gateway"? Is this AT&T 2Wire VDSL modem product not meant for business? Is anyone aware of another supported AT&T VDSL modem or a different 2Wire firmware available? Official AT&T support has me running in circles (AT&T U-verse support > AT&T Connecttech > AT&T Connecttech360 > AT&T U-verse support, rinse, repeat)  

 

help?

Mentor

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44 Messages

12 years ago

Will look into it. 

 

But I have changed no parameters since changing from comcast to uverse, so am quick to blame uverse (I understand there are other issues, but was hoping it wouldn't be so difficult).

Also, everything is finicky.  What I mean is: frequently, we put on a tv and there will be no picture (get info but no picture); frequently there will be nothing and I have to reboot the uverse dvr (happened today - unable to acccess payperview until I reset the box); I just came to check this forum and the router was no longer able to give me internet access so I had to re-connect to the 2WireXXX network.

 

Thanks again.

Expert

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9.4K Messages

12 years ago

If your cameras cannot connect to your Linksys router, there is no part of that connection that has anything to do with U-Verse. It is an isolated system.

Mentor

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44 Messages

12 years ago

Was my thought exactly.  Althought, cant understand why I can access via the external IP and not the internal.

Expert

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9.4K Messages

12 years ago

It would be helpful if you give a complete, detailed description of how everything is connected together. Much of what you're saying simply does not make sense unless there are broken wires someplace. How can a computer plugged into the LAN port of the Linksys not be able to communicate with it? That is not really possible.

Master

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5.9K Messages

12 years ago


@SomeJoe7777 wrote:
It would be helpful if you give a complete, detailed description of how everything is connected together. Much of what you're saying simply does not make sense unless there are broken wires someplace. How can a computer plugged into the LAN port of the Linksys not be able to communicate with it? That is not really possible.

That's what it's starting to sound like to me as well. Possibly LAN to LAN between routers, instead of LAN to WAN (conflicting DHCP).

Don't know if the OP is aware that the STBs need to be connected to the RG. If they're connected to the Linksys, that could cause the DVR issues or if they're getting DHCP from Linksys.

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

Mentor

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44 Messages

12 years ago

All the STB's are connected to the RG.

 

But, I started thinking the same thing re: connections.  Re-checked tonight. 

 

I have an ethernet cable connected from one of the 4 network outputs of the RG to the single internet in of the Linksys (same input I had from the cable modem when I had Comcast).  I have one of the 4 outputs from the router connected to switch (8 jacks); one goes to an office and an imac; one goes to a second switch with direct individual connections to a server, stereo receiver and bluray player.

 

I will work on a wiring diagram to send.

 

Just checked again.  Can ping 192.168.1.11.  This camera is assigned to port 81.  Cannot get to it via URL 192.168.1.11.  Cannot get to it via 192.168.1.1:81.  Can get to it via mydomainname.com:81

 

 

Expert

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9.4K Messages

12 years ago


@Jamienjeff wrote:

Just checked again.  Can ping 192.168.1.11.  This camera is assigned to port 81.  Cannot get to it via URL 192.168.1.11.  Cannot get to it via 192.168.1.1:81.  Can get to it via mydomainname.com:81


From what computer, and what is it's IP?  What port is this computer plugged into, and on what device?  What port is this camera plugged into and on what device?  We're never going to get anywhere unless you start providing pertinent information and stop attempting to go all over the place with the troubleshooting.  There is a process and procedure here.  We have to establish internal connectivity first before we can get anything done with the routing.

 

"I can't get to it" is not helping you and it's not helping us.

 

Master

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5.9K Messages

12 years ago


@Jamienjeff wrote:

All the STB's are connected to the RG.

 

But, I started thinking the same thing re: connections.  Re-checked tonight. 

 

I have an ethernet cable connected from one of the 4 network outputs of the RG to the single internet in of the Linksys (same input I had from the cable modem when I had Comcast).  I have one of the 4 outputs from the router connected to switch (8 jacks); one goes to an office and an imac; one goes to a second switch with direct individual connections to a server, stereo receiver and bluray player.

 

I will work on a wiring diagram to send.

 

Just checked again.  Can ping 192.168.1.11.  This camera is assigned to port 81.  Cannot get to it via URL 192.168.1.11.  Cannot get to it via 192.168.1.1:81.  Can get to it via mydomainname.com:81

 

 



I think the main problem is, we're still fighting the subnet battle. Factory reset the RG, go change your static IPs to the 192.168.2.* subnet, follow the steps in this thread for router behind router. Then if there are still connection issues we're all working from the same page.

 

When you come up with a network map include the type of switches (unmanaged, managed, PoE, etc.).

 

Your basic map should be:

 

RG------------>Your Router------------>Everything Else (cameras, computers, blueray, switches, etc.)

RG------------>STBs

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

Mentor

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44 Messages

12 years ago

Thanks ComputerJoe and SomeJoe. 

 

Will be silent as I create a network diagram to better describe my network configuration. 

 

You did mention that I should put my router on 192.168.2.x. Currently, I have the RG set to the 172.16.0.x option, and the router to 192.168.1.1. Do you think this is part of the issue?

Expert

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9.4K Messages

12 years ago

Several different IP configurations will work, but we need to see how you currently have everything set up so that we can then find the problem(s).
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