Seconds Count! Using the myAT&T app helps you get things done faster, on your terms, so you can focus on what matters most! Not only can you check the status of an outage, you can troubleshoot without having to call in! Please know that if you are affected by an outage, our teams will work as quickly and efficiently as possible to restore service! If there was damaged caused to the lines at your home or equipment, our teams have to wait until the outage is clear before and appointment can be created or dispatched.
Note: In some instances, resetting the modem may restore service. If you are affected by an outage, your appointment may be placed on hold. DVR functionality is unavailable during an outage.
How to Access myATT to check on an outage
Mobile or Smart Device - text the word myATT to 556699 from any device and get a link to download the app. Click here to download it on your device.
Desktop Version - Go to att.com/myATT
Log into the app or website using your member ID & password and select, Fix It Now!
A test will automatically run and let you know of any issues on your account.
How to check if you are in an outage
The process is very easy. Once you login to the myAT&T app, select Fix it now!
A diagnostic test will immediately run and let you know if there are any issues with your U-verse service.
You can be notified once the outage is cleared.
David, AT& Community Specialist
AT&T Customer Care
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button. For additional support, please visit us at our AT&T services hub. Follow us on: Twitter @ATTCares and @DIRECTVService