- edited 10-18-2018 9:34 AM by ATTCustomerCare
How To Quickly Check Status of an Outage
Seconds Count! Using the myAT&T app helps you get things done faster, on your terms, so you can focus on what matters most! Not only can you check the status of an outage, you can troubleshoot without having to call in! Please know that if you are affected by an outage, our teams will work as quickly and efficiently as possible to restore service! If there was damaged caused to the lines at your home or equipment, our teams have to wait until the outage is clear before and appointment can be created or dispatched.
Note: In some instances, resetting the modem may restore service. If you are affected by an outage, your appointment may be placed on hold. DVR functionality is unavailable during an outage.
How to Access myATT to check on an outage
Mobile or Smart Device - text the word myATT to 556699 from any device and get a link to download the app. Click here to download it on your device.
Desktop Version - Go to att.com/myATT
How to check if you are in an outage
The process is very easy. Once you login to the myAT&T app, select Fix it now!
A diagnostic test will immediately run and let you know if there are any issues with your U-verse service.
You can be notified once the outage is cleared.
David, AT& Community Specialist
AT&T Customer Care
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Solved by: Go to Solution.
12-26-2016 6:47 AM
When AT & T starting "digging" for their fiber optic lines, not only did they leave our community in a mess, but many of us were without phone and internet. The latest happened on December 14th and lasted until December 20th and the reason I was given was the the OLD wires had deteriorated and they needed to "FIND THEM" to replace them. In this day and age of communications the length of time was TOTALLY UNACCEPTABLE and I was NOT kept informed like they promised. Then when I called for a credit, the person said, it "might" show up on next billing period. Once again, this is NOT acceptable. I had to use DATA on my cell phone (hooray, I have VERIZON) to be able to access the internet which I need and require on a DAILY basis. I am fed up and looking for an alternative.
12-27-2016 7:24 AM
Sorry to read of your experience. Do you have U-verse Internet and Phone or do you have DSL and land-line service?
12-27-2016 9:44 AM
We have been without Internet since Christmas evening and after 1 hour waiting in a queue yesterday, we were told it wasn't going to be fixed until the 27th at 6PM. If that happens that is 48 hours. Totally unacceptable outage length.
Oh and, the first thing I always here about it check the MODEM -- which I don't have because I have an IFTFL fiber slow connection and it must say that in the record.
I am typing now using my cell phone as a hot spot. <sigh> I only get so much data and then the connection slows and I have to prepare my online classes for the upcoming semester.
I can download an "app" to review outage status but can't get to outage status on the web??? What is with that?
12-27-2016 10:06 AM
12-27-2016 12:40 PM
04-23-2017 2:44 AM
04-24-2017 4:24 PM
09-17-2017 4:01 AM
12-28-2017 4:41 AM
I live in Clarendon Hills, IL 60514. My service has been out since, at minimum, 7am yesterday December 27th, now December 28th 6:30am. Talked to a rep yesterday evening, got no real help, other than confirm that there is an issue in my area, I have lost internet, tv, and home phone line. Sending this message from work.
12-30-2017 3:15 AM
Ugh! I work from home and need the Internet. Why is AT&T not communicating with me and why has this problem has not been resolved? Anyone else having this issue?
01-01-2018 11:35 AM
Uverse has been out 6 days. AT&T keeps saying it will be fixed within 24 hours and 6 days later and to many calls to remember AT&T still hasn't done anything to fix my problem
I think since it's the holidays they just don't want to pay overtime to actually work on anything during the holidays so they're just making you go without until the holidays are over .
I will be getting service elsewhere.