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U-verse Outage -Things To Know From AT&T


How To Quickly Check Status of an Outage


Seconds Count! Using the myAT&T app helps you get things done faster, on your terms, so you can focus on what matters most! Not only can you check the status of an outage, you can troubleshoot without having to call in! Please know that if you are affected by an outage, our teams will work as quickly and efficiently as possible to restore service! If there was damaged caused to the lines at your home or equipment, our teams have to wait until the outage is clear before and appointment can be created or dispatched. 


Note: In some instances, resetting the modem may restore service. If you are affected by an outage, your appointment may be placed on hold. DVR functionality is unavailable during an outage. 


How to Access myATT to check on an outage

Mobile or Smart Device - text the word myATT to 556699 from any device and get a link to download the app. Click here to download it on your device.


Desktop Version - Go to att.com/myATT

  1. Log into the app or website using your member ID & password and select, Fix It Now!
  2. A test will automatically run and let you know of any issues on your account. 

How to check if you are in an outage

The process is very easy. Once you login to the myAT&T app, select Fix it now!

Fix it Now.jpg


A diagnostic test will immediately run and let you know if there are any issues with your U-verse service.



You can be notified once the outage is cleared.



David, AT& Community Specialist 


AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 1 of 32

Still no Internet?

I've had no Internet for 4 days in Madison, WI.  And no response from AT&T as to when they think it will be fixed.


Anyone else in the same boat?

Message 31 of 32

Re: Service out in my area, how much longer

Hello @fish56!

Experiencing service issues is certainly inconvenient. I am happy to help!

Can you please send us a private message to @ATTCares with your full name and account details? I would like to take a look in your area to see what may be happening.

Thank you for reaching out to us here on the Community Forums! Have a wonderful day!

Jenn, AT&T Community Specialist

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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 32 of 32
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