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U-verse Outage -Things To Know From AT&T

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U-verse Outage -Things To Know From AT&T

Outage.gif

How To Quickly Check Status of an Outage

 

Seconds Count! Using the myAT&T app helps you get things done faster, on your terms, so you can focus on what matters most! Not only can you check the status of an outage, you can troubleshoot without having to call in! Please know that if you are affected by an outage, our teams will work as quickly and efficiently as possible to restore service! If there was damaged caused to the lines at your home or equipment, our teams have to wait until the outage is clear before and appointment can be created or dispatched. 

 

NoteIn some instances, resetting the modem may restore service. If you are affected by an outage, your appointment may be placed on hold. 

 

How to Access myATT to check on an outage

Mobile or Smart Device - text the word myATT to 556699 from any device and get a link to download the app. Click here to download it on your device

 

Desktop Version - Go to att.com/myATT

  1. Log into the app or website using your member ID & password and select, Fix It Now!
  2. A test will automatically run and let you know of any issues on your account.

 

How to check if you are in an outage

The process is very easy. Once you login to the myAT&T app, select Fix it now!

Fix it Now.jpg

 

A diagnostic test will immediately run and let you know if there are any issues with your U-verse service.

Outage.png

 

You can be notified once the outage is cleared.

Notification.png 

 

David, AT& Community Specialist 

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 32
Community Support
Solution
Accepted by topic author Community Support
Accepted by ATTU-verseCare
‎09-30-2015 1:39 AM

Re: Possible Outage

Find out how to check if you're in an outage both online and with your phone using the myAT&T app. Get your quick easy steps here.

 

Don't forget. you can still watch your favorite show with the U-verse app! Watch Now

 

 

David, AT&T Community Specialist  

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 32
Administrator

Re: Possible Outage?

If you’re experiencing an outage that is affecting your AT&T U-verse service, learn how the Troubleshoot & Resolve Tool can help determine the issue.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 32
Contributor

Outage

Service been down since 530 yesterday...can't get any time for fix..anybody know anything?
Message 4 of 32
Community Support

Re: Outage

Hi @dolan408,

 

We are sorry about the issues you are having with your service. To check to see if you are in an outage or get any updates on it, you can use the myAT&T app. Here is a post that goes over it more.

 

-ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 5 of 32
Contributor

Re: Outage

I am having the same issue and I cannot get an exlanation as to what is wrong or how long until it is going to be resolved.  This is the third day.

Message 6 of 32
Contributor

Re: Outage

I would also like to mention that this is not SOLVED.  Just because the ATT says check their app does not mean they fixed the issue.

Message 7 of 32
ACE - Expert

Re: Outage

@saeller, this is a forum for communication among and between AT&T customers.  The reply to the original post (OP) tells one how to go about investigating an outage condition, and as such is a solution to the OP.

 

Posts in these forums should not be considered customer service tickets or official problem reports, thus are not tracked and are not technically related to whatever technical issue may have caused the OP to be created.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 32
Contributor

Re: Outage

At least we know we're not alone, going days without service.

Message 9 of 32
Contributor

Re: Outage

ATT outage for two days and no resolve on time table need enternet office is at my house. Mesquite tx 75149
Message 10 of 32
Contributor

Re: Outage

ATT outage mesquite area my home system not working home business located at this office need the net back up working on another net at this time. Call news net for more information.
Message 11 of 32
ACE - Professor

Re: Outage

Luckily, some outages are simply a matter of a loss of communication between the customer equipment and equipment elsewhere.

 

Some times, a simple whole-house reboot is needed. Simply unplug all your AT&T equipment, plug your Residential Gateway (RG or modem) back in and wait for all lights to go back to normal operation. Plug your DVR back in and wait for normal operation. Plug your other boxes back in and wait for normal operations.

 

If you need further assistance, please send AT&T a detailed message by clickinhere. Provide your name, 9 digit U-verse account number, and phone number.

Keep an eye on the envelope.png at the top right corner of your screen for a response. Please give them 2-3 business days to look into your issue. A regular representative will typically forget about someone's issue when the call disconnects. These bunch of AT&T employees will work with you to fully solve your issues. They're 110% dedicated.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 32
Contributor

U-verse Outage

U-Verse has been out all night for my area. Is there any time table of it coming back on? Not very happy with my AT&T service. Really thinking about switching to a more reliable provider. I expect a refund for this.
Message 13 of 32
Administrator

Re: U-verse Outage

Hi @andrew1008,

 

Sorry to read of the trouble you are having. The forums team does not have information if or when an outage will be resolved. We do have an article here that goes over our U-verse app and how you can monitor the outage.

 

-ATTU-verseCare


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*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 14 of 32
Contributor

No Uverse tv, day five

What is going on with uverse outage in west Houston? We are on day 5 and I cannot get good info when I call. Even if the answer is "We honestly don't know", I will take that answer over "It will be back up within 24 hours" or similar lines. Day five begins, people are coming in for the holidays, no service. Frustrated and upset.
Message 15 of 32
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