- edited 10-18-2018 9:34 AM by ATTCustomerCare
How To Quickly Check Status of an Outage
Seconds Count! Using the myAT&T app helps you get things done faster, on your terms, so you can focus on what matters most! Not only can you check the status of an outage, you can troubleshoot without having to call in! Please know that if you are affected by an outage, our teams will work as quickly and efficiently as possible to restore service! If there was damaged caused to the lines at your home or equipment, our teams have to wait until the outage is clear before and appointment can be created or dispatched.
Note: In some instances, resetting the modem may restore service. If you are affected by an outage, your appointment may be placed on hold. DVR functionality is unavailable during an outage.
How to Access myATT to check on an outage
Mobile or Smart Device - text the word myATT to 556699 from any device and get a link to download the app. Click here to download it on your device.
Desktop Version - Go to att.com/myATT
How to check if you are in an outage
The process is very easy. Once you login to the myAT&T app, select Fix it now!
A diagnostic test will immediately run and let you know if there are any issues with your U-verse service.
You can be notified once the outage is cleared.
David, AT& Community Specialist
AT&T Customer Care
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService
Solved by: Go to Solution.
- edited 10-06-2017 5:34 AM by ATTCustomerCare
Find out how to check if you're in an outage both online and with your phone using the myAT&T app. Get your quick easy steps here.
Don't forget. you can still watch your favorite show with the U-verse app! Watch Now!
David, AT&T Community Specialist
11-19-2015 9:48 AM
- edited 12-21-2016 7:36 AM
We are sorry about the issues you are having with your service. To check to see if you are in an outage or get any updates on it, you can use the myAT&T app. Here is a post that goes over it more.
01-18-2016 7:44 AM
I am having the same issue and I cannot get an exlanation as to what is wrong or how long until it is going to be resolved. This is the third day.
01-18-2016 8:23 AM
@saeller, this is a forum for communication among and between AT&T customers. The reply to the original post (OP) tells one how to go about investigating an outage condition, and as such is a solution to the OP.
Posts in these forums should not be considered customer service tickets or official problem reports, thus are not tracked and are not technically related to whatever technical issue may have caused the OP to be created.
09-17-2016 2:50 PM
09-17-2016 3:03 PM
Luckily, some outages are simply a matter of a loss of communication between the customer equipment and equipment elsewhere.
Some times, a simple whole-house reboot is needed. Simply unplug all your AT&T equipment, plug your Residential Gateway (RG or modem) back in and wait for all lights to go back to normal operation. Plug your DVR back in and wait for normal operation. Plug your other boxes back in and wait for normal operations.
If you need further assistance, please send AT&T a detailed message by clicking here. Provide your name, 9 digit U-verse account number, and phone number.
Keep an eye on the at the top right corner of your screen for a response. Please give them 2-3 business days to look into your issue. A regular representative will typically forget about someone's issue when the call disconnects. These bunch of AT&T employees will work with you to fully solve your issues. They're 110% dedicated.
11-13-2016 8:35 AM
11-14-2016 9:16 AM
Sorry to read of the trouble you are having. The forums team does not have information if or when an outage will be resolved. We do have an article here that goes over our U-verse app and how you can monitor the outage.
12-20-2016 4:28 AM