Explore & discover

Helpful Links

U-verse Equipment return


U-verse Equipment return

I closed my U-verse account in July 2017. I did not return my equipment at that time. I moved to a new address and currently have an AT&T U-verse account at my new address. I have located my old equipment and would like to return it for a credit.

Message 1 of 2
Accepted by ACE - Expert (ACE - Expert)
Accepted by skeeterintexas
‎09-24-2019 12:42 PM

Re: U-verse Equipment return



from section 7...


f. Return of AT&T Equipment:


Except as otherwise provided, AT&T Equipment must be returned to AT&T undamaged, within twenty-one (21) calendar days after your Service is terminated for any reason. If equipment is not returned within twenty-one (21) calendar days, or is returned damaged, you will be charged a Non-Return Equipment Fee. We may retain any advance payment or deposit, or portion thereof that previously had not been refunded, if you fail to return the AT&T Equipment within this time period. If all AT&T Equipment is returned within six (6) months of termination, any fees charged for such AT&T Equipment will be refunded (other than fees for damages). No refunds will be made for AT&T Equipment returned more than six (6) months after termination.  This Paragraph also applies if your existing equipment is replaced or upgraded for any reason.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 2
Share this topic
Share this topic

Are you having trouble logging in? Is your email password not working? Let us show you how to Reset your Email Password using myAT&T!

Additional Support