U-Verse Xbox 360 Integration

Mentor

U-Verse Xbox 360 Integration

Has their been any talk on when U-Verse will be integrated in with Xbox 360?  I thought this was suppose to happen towards beginning of this year?  Both Verizon FIOS and Comcast Infinity have integration but where in U-Verse?

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Message 1 of 49
Mentor

Re: AT&T U-Verse dropping the Xbox 360 receiver

A little bit harsh there dwinth, anyway I have U450 w/ 4 tvs. 1 hooked up to a dvr, 1 to a wired set-top box, and 2 to Xboxes. So I'm just paying for the channels only since the dvr and wired box are included and xboxes don't pay any rental fees saving me $14 a month.

Message 16 of 49
Tutor

Re: AT&T U-Verse dropping the Xbox 360 receiver

Nothing I love more than a company or their community moderating counterpart dismissing feedback from actual customers. Does posting my u-verse account number (********) make my "anonymous threat" more palatable for you? Sharing my opinion about AT&T dropping a service less than 6 months after paying $99 the XBOX kit is not a threat but free market research. You seem upset with my openness on this issue, would you rather I bill you for it?

 

[edited for privacy]

Message 17 of 49
Employee

Re: AT&T U-Verse dropping the Xbox 360 receiver

Cpow99, you are not out $99 as will receive $99 credit, in addition you have saved $42 (not renting receiver for 6 months)

As to your options, yes you have many.....some are....
Using the game TV as strictly a game TV....No additional cost
Ordering a set top for that TV, add $7 a month to bill, with $99 credit would pay for 14 months of STB fee.
Change providers, if out of promotion no cancellation fee.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 18 of 49
ACE - Professor

Re: AT&T U-Verse dropping the Xbox 360 receiver


cpow99 wrote:

Nothing I love more than a company or their community moderating counterpart dismissing feedback from actual customers. Does posting my u-verse account number (115360494) make my "anonymous threat" more palatable for you? Sharing my opinion about AT&T dropping a service less than 6 months after paying $99 the XBOX kit is not a threat but free market research. You seem upset with my openness on this issue, would you rather I bill you for it?


How did you get the Xbox kit within the last 6 months? AT&T discontinued offering it to people not long after Kinect 1 came out in 2010.

-------

Resident Xbox ACE. Ask me almost anything about Xbox on U-Verse.

Xbox Gamertag: americangame
PSN: americangame
Steam:americangame
When friending me mention that you found me on the AT&T forums.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 19 of 49
Tutor

Re: AT&T U-Verse dropping the Xbox 360 receiver

Thanks for the advice. Will check out FiOS. The refund is nice but the advantage was eliminating a set top box. I assure you I got the kit in the last 6 months, nothing to indicate it was discontinued other than the TV remote codes in the back not being up to date. Maybe these guys haven’t gotten the discontinued memo (512 area code).

 

[removed image which displayed phone numbers]

 

Message 20 of 49

In protest of the loss of Xbox 360's as STB's

consider this a formal protest of the discontinuation of the Xbox 360 uverse app. If AT&T has overriding plans to support this decision, it would be nice to hear about them. Otherwise it simply appears to be another "customer no service" move on their part. The Xbox 360 app provided the single best TV viewing experience available for Uverse. The app was faster and operated much more smoothly than the set top boxes that you make available to your customers. 

 

Does AT&T have plans to provide an app for the XBox 360 and/or Xbox one that is at least on par with the apps that its competitors have available for these platforms? What about plans for a Windows 8 application that's on par with the ipad app? 


As things stand, it may be time to make the move back to Comcast. 

Message 21 of 49

Re: Discontinuing Xbox 360 for Uverse receiver by Dec 31st 2013??

So, I called tech support. They informed me that the receiver app for the xbox is being disabled due to the new xbox being released. I am pretty sure that a new and separate console would have absolutely nothing to do with the old one that is functioning perfectly fine. Support also would not confirm that the app will ever be supported again or re-enabled. I believe that smoke is being blown.. they are, however, sorry for the inconvenience. -still unhappy
Message 22 of 49
Mentor

Re: In protest of the loss of Xbox 360's as STB's

Im with you pal, the Xbox 360 STB app was the best cable experiance in my house. I was close to jumping providers several times but did not want to lose my access to the Xbox 360 app. Now that they took that from me I have no reason to stick around, the new Comcast X1 boxes are pretty fast and have tons of features.,

 

What a debacle, first AT&T was not able to update the app with Kinect functions, then stopping new request to add Xbox 360 app, now this?

Message 23 of 49
Mentor

Re: U-Verse Xbox 360 Integration

What crap! the Xbox 360 STB app was the only reason I stuck around.
Message 24 of 49
ACE - Master

Re: Discontinuing Xbox 360 for Uverse receiver by Dec 31st 2013??

I did read on here somewhere that AT&T was offering a $99 credit to people using the XBox as a receiver.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 25 of 49
Employee

Re: Discontinuing Xbox 360 for Uverse receiver by Dec 31st 2013??

I do apologize about this inconvenience. I always thought that this was a very unique feature that we offered our customer's. Hopefully we are in the works of creating a new app or updating the app for the 360.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 26 of 49
Mentor

Re: AT&T U-Verse dropping the Xbox 360 receiver


dwinth wrote:

cpow99 wrote:

This is the latest in a series of moves by AT&T to show me how much they value my business. Come January, I will show them my appreciation by reducing the number of bills they send out each month by one. Thanks AT&T. 


I love anonymous threats on the internet. Don't worry cpow99, for every person who leaves like you, AT&T U-Verse will be gaining a lot more subscribers in return. Good luck with your new provider.

 


Owning a computer and not having the internet is like buying a refrigerator and not stocking it with food.


Some "A.C.E." you are dwinth. cpow99 has a genuine gripe and all you do is discount his complaint by basically calling him an anonymous internet cry baby. I know those are not your words but that is what your response essentially says.

 

So AT&T U-Verse's strategy is to push people away? I guess that is one way to run things, I have no idea how to run a company and if you say “every person who leaves like [cpow99], AT&T U-Verse will be gaining a lot more subscribers in return,” I have not data to argue against you. It wouldn’t be my approach, but AT&T is making money hand over fist and their customer service does seem to try to lose as many customers as they possibly can.

 

[Inappropriate content removed]

Message 27 of 49

Re: Discontinuing Xbox 360 for Uverse receiver by Dec 31st 2013??

This is true, however, I have two xboxes and the $99 doesn't cover what I have put into runnning network cables through my walls (and the port wall covers), paying for uverse installation packages, and buying xbox gold for both machines. The way that we use these two xbox consoles are solely as recievers and for netflix. I wouldn't have even purchased them if i knew this would happen.

Message 28 of 49

Re: Discontinuing Xbox 360 for Uverse receiver by Dec 31st 2013??

It is an amazing feature and makes it okay for me to have to pay a premium price for uverse internet/tv, and even my att iphones (which has the mobile uverse remote). It's a little "extra", and sometimes that, in itself, makes all the difference. It showed me that they supported their customer base and offered alternative means for differing setups. We use the main reciever, in the den, to record our shows. Using an xbox in each spare room, we could playback/record the movies from/to the reciever in the den or simply watch live shows. It was perfect and minimal. Now, however, I would need to pay for two additional recievers per month as well as keep the xbox around to watch netflix. IMO, that is too many boxes to keep up with in each room. The xbox 360 is not changing it's interface. I really can't understand why ATT won't simply keep up the existing software reciever app for their loyal customer base who have had it. This has really frustrated me. Support would not verify if there was even an app planned for the xbox one, but that ATT would disable the current xbox 360 app because of the new xbox!?

Message 29 of 49

Re: U-Verse Xbox 360 Integration

I'm pretty upset about this decision. I absolutely refuse to have to pay for two extra recievers for my back rooms. I will likely be moving my service or simpy going with roku, netflix, amazon and hulu. The latter being much cheaper but multiple services. I (among many others) pay ATT a nice car payment each month, which should be adequate enough for ATT to continue to provide this receiver app.

Message 30 of 49
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