Trouble connecting Samsung Smart TV to wireless network

Contributor

Trouble connecting Samsung Smart TV to wireless network

I recently purchased the LAN adapter for connecting my "smart" tv.  The TV sees the network just fine and attempts to connect.  Through my router browser I can see that the network also detects the TV, but the connection continues to fail.  Anyone got ideas/knowledge of how to get this connection to complete?

Message 1 of 9 (26,158 Views)
Former Moderator

Re: Trouble connecting Samsung Smart TV to wireless network

Hi,

 

Could you provide me with the model number for the TV? That would allow me to research the issue for you. There might be a setup required before the TV is going to function on the network properly. You said that through your router browser you could see that the TV is getting an IP address, that means that the router is functioning properly. There may also be some sort of setting on the TV that may need to be changed before it will work. If you can provide the model number I will try my best to get you the information needed.

 

Thank you,

 

JustinF

___

I am an AT&T ConnecTech employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Message 2 of 9 (26,132 Views)
Contributor

Re: Trouble connecting Samsung Smart TV to wireless network

Hi

I am having the same problem.  I have the Samsung PN51E550.

I had a professional come to set it up, and it is connected to the Internet just fine, but the error messages we get are

"Error Exe 001"

"Error Update 002"

and

"Network Interference 0012"

 

I'm going to check some online reviews of this TV b/c I may have read that people had problems with the Smart aspect when they had AT & T / Uverse. 

 

I REALLY don't want to switch my cable................but I DO want to use the Smart Apps on my TV..........


Thanks!
Laura

Message 3 of 9 (24,441 Views)
Highlighted
Employee
Solution
Accepted by ATTU-verseCare (Community Support)
‎09-30-2015 1:39 AM

Re: Trouble connecting Samsung Smart TV to wireless network

Hi,

 

Sorry to hear about your issue. First update the firmware of the TV. You may have to temporarily move the router and hard wire the connection if the error occurs during the update. Second, go to Tools -> Network Settings -> Change the DNS from auto to manual and enter 8.8.8.8 Hope this helps.

 

Thanks,

wmertke

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 9 (24,339 Views)
Contributor

Re: Trouble connecting Samsung Smart TV to wireless network

My TV Samsung Mod. Code: UN46ES6100FXZA

2Wire230 "U-Verse Router

IP address 192.168.1.65

DNS server 192.168.1.254

Subnet Mask 255.255.255.0

Default gateway  192.168.1.254

 

I am apreciated your help

bach2555

Message 5 of 9 (24,242 Views)

Re: Trouble connecting Samsung Smart TV to wireless network


bach2555 wrote:

My TV Samsung Mod. Code: UN46ES6100FXZA

2Wire230 "U-Verse Router

IP address 192.168.1.65

DNS server 192.168.1.254

Subnet Mask 255.255.255.0

Default gateway  192.168.1.254

 

I am apreciated your help

bach2555


 

You do not actually state where you're having problems, so the best I can do is direct you to this site: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=151038&modelname=UN4...

 


This is the network setup/troubleshooting guide for your TV.

If you could elaborate on the problems you're experiencing, we should be able to help more.

 

 

 

 




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Message 6 of 9 (24,213 Views)
Contributor

Re: Trouble connecting Samsung Smart TV to wireless network

This helped tremendously. Thank you!
Message 7 of 9 (23,003 Views)
Contributor

Re: Trouble connecting Samsung Smart TV to wireless network

Hi I tried above, but still get the messeage 'error EXE 001". when I try to use smart hub (internet TV (youtube etc) ).

I use Samsung UN40EH5300 (Smart TV).

I can connect Internet when I use PC and I successfully set wireness network on TV but can't use internet on TV.....

I have already updated the software on TV.

Would you tell me how to fix it?

Message 8 of 9 (21,311 Views)
Contributor

Re: Trouble connecting Samsung Smart TV to wireless network

I have se exact same problem... and still havent gotten a solution.. have you?!?!?! this is stressing me out, i called at&t and samsung support but still got nothing... 

Message 9 of 9 (20,914 Views)