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Tracking

How do I track the location of the tech support guy coming to my house
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Message 1 of 7
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Accepted by ACE - Expert (ACE - Expert)
Accepted by skeeterintexas
‎01-13-2017 10:55 AM

Re: Tracking

Hi @Jerrymartin,

 

There is no way to track their exact location, but you can use the myAT&T app and it will update you on the dispatch to let you know when someone is going out.

 

-ATTU-verseCare


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Message 2 of 7
Contributor

Re: Tracking

Repair person was supposed to be here between 4 and 8. The trackingvtool keeps changing, from between 415 and 530 to between 515 and 645 to now between 645 and 815 which is later than we agreed upon. There is no.one to call and I am waiting at this rental. I need to go put my son to bed.

Message 3 of 7
Contributor

Re: Tracking

You were sitting outside my door!!! I had it open so please come back now since I have things going on today!!

Message 4 of 7
Contributor

Re: Tracking

You were outside my door!!! Are you coming back 

Message 5 of 7
Contributor

Re: Tracking

You didn’t even come to the door to see if everything was working?! The code on tv said 775 and and the problem was inside 

Message 6 of 7
Employee

Re: Tracking

@clagorio 

775 is a DirecTv code error, you are posting on ATT Internet forum.

There is a separate forum for DirecTv, please be aware these forums are user to user not direct contact with the company.

You will need to call the DirecTv service number to request the tech response.

 

edit: https://www.att.com/support/article/directv/KM1001819

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 7
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